Feb 2024 – May 2024 · 3 mos · Singapore

Oct 2022 – Jan 2024 · 1 yr 3 mos

• Own and drive product planning, execution, and resource allocation to meet strategic business objectives.
• Define and track key product metrics (such as feature adoption, revenue impact, and customer satisfaction) while reporting progress and insights to stakeholders.
• Prepare and present Product Roadmap & Review Reports to leadership, ensuring alignment with business goals monthly.
• Establish best practices, tools, and frameworks for product management, including risk assessment, change management, and information flow.
• Collaborate with stakeholders to estimate and secure approvals for new product initiatives and enhancements.
• Conduct product audits and performance reviews, recommending improvements to optimize processes and efficiency.
• Facilitated QA deliveries including scheduling and negotiation with clients for service level agreements/terms and balancing work distribution to meet project deliverables and delivery as per quality and time to meet client expectations, and requirements and achieve a defect-free release with the highest level of user experience

Apr 2021 – Jun 2023 · 2 yrs 2 mos

• Provide project management and scrum master support for assigned projects. Facilitate communication, address mid-level and executive questions and concerns, and maintain deadlines.
• Coordinate and organize a team to ensure obstacles are removed and they are able to keep on task with the project.
• Assist the team in defining and adhering to its own process to make sure the work gets done
• Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Protect the development team from outside interference, facilitate discussion, decision-making, and conflict resolution, and motivate work completion without coercion, assigning, or dictating the work
• Act as a servant to the team, ensuring that team needs are being met
• Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks.

May 2019 – Apr 2021 · 1 yr 11 mos

• Led and managed At Track Services program throughout the Southeast region increasing brand loyalty and generating solid customer leads.
• Performed research, analyzed moderately complex information, and developed, and presented account recommendations to the CRM, which facilitated business growth.
• Implemented and managed multiple retention campaigns, rate plan optimization and account review processes, which ensured customer satisfaction and reduce company churn.
• Compiled project requirements for the development of Software Applications and Ad Hoc reporting, including documenting stakeholder requirements and tracking milestones until project completion.
• Set and manage customer expectations regarding project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, and project governance (communication, change control, escalation
• Identify and implement process improvements that drive productivity, client, and employee satisfaction, and improve revenue drivers
• Built dynamic relationships with internal and external teams, fostering smooth and fluid implementations.

Sep 2016 – May 2019 · 2 yrs 8 mos · Bengaluru Area, India

• Managing projects involving IT systems design, implementation and maintenance
• Manages geographically dispersed business teams, offshore development teams, and third-party vendors
• Understands the domain, knows the experts, asks the right questions to prioritize and perform necessary follow-up to resolve issues

Nov 2015 – Sep 2016 · 10 mos · Bengaluru Area, India

Apr 2015 – Nov 2015 · 7 mos · Bengaluru Area, India

Jun 2012 – Apr 2015 · 2 yrs 10 mos · Coimbatore Area, India · On-site