Neeru Jain

Director of Engineering

Bengaluru, Karnataka, India22 yrs 4 mos experience

Highly StableAI Enabled

Key Highlights

Over 20 years of experience in technology leadership.
Proven track record in reducing metrics through AI initiatives.
Strong advocate for women in tech and community building.

Stackforce AI infers this person is a SaaS and Fintech expert with extensive experience in technical program management and leadership.

Contact

Skills

Core Skills

Technical Program ManagementCross-organization CollaborationProduct Development

Other Skills

AI enabled productsAgile MethodologiesAgile Project ManagementAnalytical SkillsCoachingCoaching & MentoringCommunicationComputer ScienceConflict ResolutionContinuous improvement initiativesCross-Functional Team ManagementCross-functional Team LeadershipCustomer InteractionDistributed SystemsDiversity, Equality, and Inclusion (DEI)

About

Seasoned technology leader with over two decades of distinguished experience in the United States and India across software development, technical program management, and leadership roles. I'm adept at building and steering teams through transformation, leveraging cutting-edge technologies, and delivering business impact. Skills: Technical Program & Portfolio Management Cross Functional Team Leadership Strategic Planning Hands-on Tech Execution Team Scaling and transformation Conflict Resolution Effective Communication Organization Design Managing Team & Community Mentorship

Experience

22 yrs 4 mos

Total Experience

5 yrs 7 mos

Average Tenure

Current Experience

Intuit

Director Technical Program Management, BizOps

Apr 2024 – Nov 2025 · 1 yr 7 mos · Bangalore Urban, Karnataka, India

Google

Head of PMO, Technical Program Management, Google Maps Trust and Info Quality

Apr 2020 – Nov 2023 · 3 yrs 7 mos · Bengaluru, Karnataka, India

Built and led a 9 member PMO delivering strategic cross-organizational programs to reduce Maps abuse, elevate content quality and ensure regulatory compliance.
I was part of the core team that defined and drove adoption of Abuse Northstar metric, that balanced customer experience with internal metrics.
Delivered a 50% reduction in our abuse metric, thru AI enabled products.
Led Reliability and Engineering excellence initiatives resulting in a 60% reduction of P0 bugs
Improved Execution Velocity through continuous improvement initiatives
I also serve as the Program Lead for Women @ Google India championing initiatives and events within and outside Google.

Cross-Organization CollaborationTechnical Program ManagementAI enabled productsReliability and Engineering excellenceContinuous improvement initiatives

Amazon

2 roles

Amazon, Bangalore IN — Sr Technical Program Manager / Engineering Manager

Jan 2016 – Apr 2020 · 4 yrs 3 mos

Owned product and program charter for Amazon India payments experience including introduction of new payment instruments like UPI, new features like Trade-in for electronics purchases
Led an initiative to homogenize payment experiences across Amazon properties including Amazon.IN, Fresh, Digital, Login and Pay with Amazon.
Partnered with Payment Operations to improve on key performance metrics like Payment Success Rate (PSR)
Led WW Engineering team for Small and Medium size warehouse management systems.
I also co-founded the Bangalore India chapter of Amazon Women in Engineering and organized multiple events building community and advocacy for women in tech.

Product and program charterPayment instrumentsPayment Success Rate (PSR)Warehouse management systemsTechnical Program ManagementProduct Development

Amazon, Seattle USA— Sr Technical Program Manager

Nov 2009 – Dec 2015 · 6 yrs 1 mo

Led WW platform product solutions across Amazon Customer Service Technologies, Seller Technologies and HR Systems.
Program Lead for the industry first Amazon Connections product, which was deployed across 1.5mn full-time employees globally
Led launch of Amazon Customer Service Tech and Seller Tech for Amazon India and Amazon Italy.

Infosys

Infosys, India and USA — Engineering Development

Jan 2003 – Nov 2009 · 6 yrs 10 mos

Built enterprise scale supply chain and store products for large Retail chains including Starbucks Coffee Company and Delhaize America.
Nominated to the Infosys Youth Council in recognition of strong performances and contributions.