Jun 2021 – Aug 2025 · 4 yrs 2 mos · Bengaluru, Karnataka, India · Remote

• Description: Providing technical support and customer service to Zendrive clients who requires assistance on Zendrive’s products and services and ensuring their satisfaction.
• My responsibilities include :
• Responding professionally to client inquiries and support tickets via Jira and email.
• Analyse and troubleshoot the technical issues reported by customers by employing diagnostic and problem solving skills to identify the root cause
• Collaborating with internal teams such as engineering and product to find the resolution and escalate issues when required.
• Tools worked :
• Jira, Postman, elastic search, Microsoft tools like excel, word etc