Narmada Muthiah

Product Manager

Bengaluru, Karnataka, India10 yrs 3 mos experience

Key Highlights

Nearly 10 years in digital transformation.
Proven track record in enhancing user satisfaction.
Expertise in product strategy and stakeholder management.

Stackforce AI infers this person is a Senior Product Manager specializing in SaaS and Logistics with a focus on digital transformation.

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Skills

Core Skills

Product StrategyDigital TransformationUser Experience (ux)

Other Skills

AdvertisingBusiness AnalysisCustomer OnboardingFeature PrioritizationGrowth StrategiesProduct ResearchRequirements AnalysisSoftware Product ManagementSoftware Quality AssuranceStatistical Data AnalysisStrategySupply Chain OptimizationUX ResearchUsability TestingWarehouse Management Systems

About

A Senior Product Manager with nearly 10 years of experience specialising in digital transformation across AdTech, Logistics, SaaS, and Insurance sectors. My expertise lies in product strategy, stakeholder management, and cross-functional collaboration, which allows me to ensure the seamless execution of product roadmaps. I am passionate about enhancing user experience and operational performance through data-driven decision-making and innovative solutions. Throughout my career, I have successfully automated processes, redesigned customer onboarding, and implemented systems that significantly improve efficiency and reduce costs. I have a proven track record of driving product adoption and enhancing user satisfaction. My major skills include product strategy, digital transformation, cost optimisation, and telematics, and I am committed to leveraging these skills to deliver impactful results.

Experience

Servicenow

Staff Inbound Product Manager

Nov 2025 – Present · 4 mos · Hyderabad, Telangana, India · On-site

Fairmatic

Senior Product Manager - Fleet Experience

Oct 2023 – Nov 2025 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

In my current role at Fairmatic, I lead initiatives to automate loss control reporting, which
has significantly reduced costs while enhancing operational efficiency. I have redesigned the
customer onboarding process, successfully cutting the onboarding time, which
has improved customer satisfaction and retention rates.My responsibilities also include collaborating with cross-functional teams to define and
execute product roadmaps aligned with business goals and conducting market research to identify
customer needs and emerging trends.

StrategyProduct ResearchCustomer OnboardingUser Experience (UX)Product StrategyDigital Transformation

Dunzo

Senior Product Manager - Catalogue and Replenishment

Jul 2022 – Jul 2024 · 2 yrs · Bengaluru, Karnataka, India · Hybrid

At Dunzo, I played a pivotal role in revamping cataloging systems in dark stores, which
improved product organization and operational efficiency. I automated replenishment processes for
warehouses and stores, leading to a 6.3% reduction in product wastage and optimized inventory
levels. My work also involved developing and automating assortment list management to align stock
with market demand, which minimized waste and improved product availability. I trained staff on new
systems to ensure smooth transitions and continuous performance improvements.
Achievements: My contributions at Dunzo resulted in a 21% reduction in operational costs through
the revamping of cataloging systems and optimization of workflows. Additionally, I achieved a 10.5%
reduction in total product wastage, promoting more sustainable and efficient supply chain operations.
My efforts in optimizing packaging processes led to a 71% reduction in packaging costs, significantly
enhancing customer satisfaction.

Product StrategyDigital TransformationWarehouse Management SystemsSupply Chain Optimization

Freshworks

Product Manager - Product-Led Growth at Freshworks (Freshdesk)

Apr 2020 – Jul 2022 · 2 yrs 3 mos · Chennai, Tamil Nadu · On-site

In my role at Freshworks, I focused on improving the onboarding flow, which resulted in a
7.3% increase in conversion rates and a 4.2% reduction in SMB churn through a digital adoption
program. I established a feedback loop that achieved a 5.6% month-over-month churn reduction and
introduced Self-Serve Events APIs, which cut support requests by 24%. My responsibilities included
conducting user research and competitive analysis to align product strategy with market needs.

Growth StrategiesProduct StrategyUX ResearchStatistical Data AnalysisUser Experience (UX)