Minakshi Khuntia

Product Manager

Bengaluru, Karnataka, India17 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led product vision for Data and Decisions platform.
  • Successfully launched Freddy AI Add-on across product lines.
  • Drove over $100M in services ARR growth.
Stackforce AI infers this person is a SaaS Product Management expert with a focus on AI and analytics.

Contact

Skills

Core Skills

Product Strategy

Other Skills

Business AnalysisBusiness ProcessCSSCore JavaDigital TransformationIntegrationJava Enterprise EditionOracleOracle SQLPL/SQLRequirements AnalysisRequirements GatheringSDLCSQLServlets

About

At Freshworks, my focus lies in steering the product vision for Data and Decisions platform : including Data entities, Freshworks Analytics, Freddy insights and Conversational AI. This platform is instrumental in serving a customer base of 70,000+ B2B accounts (millions of users) across CX & EX. My role involves harnessing Big Data and leading software product management initiatives that significantly impact customer experience and automations. The successful launch of Freddy AI Add-on across various Freshworks product lines epitomizes my commitment to delivering innovative solutions. My team and I have worked collaboratively to conceive and execute a common data platform, no-code Analytics platform, 0-1 launch of Freddy AI add-on enhancing the SaaS applications used by millions. Leveraging my expertise in Big Data and product management, the goal is to continually elevate the standards of data-driven decision-making and predictive analytics in the industry.

Experience

Freshworks

Senior Director of Product Management

Sep 2021Present · 4 yrs 6 mos · Bengaluru, Karnataka, India

  • Drive product vision and strategy for Freshworks Data and Decisions suite (Data entities, Analytics & Reporting) - part of Platform Neo powering all Freshworks SaaS applications with a 70K+ customer base subscription
  • Launched Freddy insights and Conversational AI copilot for across all Freshworks product units (freshdesk, freshchat,freshservice, freshsales) as part of Freddy AI Add-on
User Experience (UX)Product Strategy

Ge healthcare

2 roles

Director of Product Management

Promoted

Oct 2020Sep 2021 · 11 mos

  • Launched 0-1 predictive maintenance solutions for GE Healthcare imaging devices - Onwatch Predict and Tubewatch
User Experience (UX)Product Strategy

Senior Manager of Product Management

Oct 2017Oct 2020 · 3 yrs

  • Owned Predictive Maintenance & Asset Performance Management (APM) Solutions portfolio for medical imaging equipment, part of GE’s Digital Services product suite, driving >$100M in services ARR growth
User Experience (UX)Product Strategy

Ge

3 roles

Corporate Audit Staff

Sep 2015Oct 2017 · 2 yrs 1 mo

  • Corporate Audit Staff (CAS) is GE's premier organization for consulting and audit leadership roles. With three assignments a year across different GE businesses and countries, auditors conduct comprehensive reviews across finance, compliance, supply chain efficiency, and IT.
  • Assignments:
  • 1. Consulting (Pilot) - Condé-sûr-Noireau, France: GE Oil & Gas, Customer data migration assessment
  • 2. Consulting - Aberdeen, Scotland: GE Oil & Gas, Enterprise Standard Chart of Accounts
  • 3. Consulting - London & Gurgaon: GE Capital, Capital divestiture
  • 4. Consulting - Houston, Texas: GE Oil & Gas, Supply chain cost out
  • 5. Audit -GlenAllen (VA) , Bangalore (India) : GE Transportation, JV India IT Compliance audit
  • 6. Consulting - San Ramon, California : GE Digital, Predix Edge Total available market analysis for Predix Growth playbook
  • 7. Consulting - San Ramon, California: GE Digital, Predix & APM SLA standardization & service credit process , San Ramon

Information Technology Leadership Program

Promoted

Jun 2013Aug 2015 · 2 yrs 2 mos

  • Technical Product Manager :
  • GE Lighting : Legacy Data Retention Lead : • Developed a Data archival strategy for ~ 10 TB structured data spread across 5 regions – including Europe and Americas
  • GE Healthcare : CPQ(Configure Price Quote) Tool Deployment: Extensively analyzed and implemented next generation Cloud CPQ tool for GE Healthcare HCIT business
  • GE Transportation : Qlikview (BI Tool) Implementation : • Delivering 3 pilot use-cases for Supply chain, Service Contracts and Finance on Qlikview tool through requirements analysis, dashboarding, data modelling and User Adoption
  • GE Transportation : Qlikview (BI Tool) Implementation : Delivering end to end Finance BI solution to GE Transportation CIO, Leading the Qlikview program of 25 + dashboards across functions and regions.

Autumn Intern

Sep 2012Oct 2012 · 1 mo · Bengaluru, Karnataka, India

  • IT Leadership Program (ITLP - 2013)

Plan international

Intern

Mar 2012Apr 2012 · 1 mo · Kendraparha Area, Odisha,India

  • Project Scope: Impact assessment and quantitative analysis of implementation of CSS – NREGA and Food security as part of the Flood response programme implemented across 19 villages
  •  Conducted survey and Focus group discussions in 17 villages among 804 household beneficiaries
  •  Impact: Ascertained the key gaps in the community‟s awareness of NREGA, and effectiveness (reach/access) of food security
  •  Collaborated in conducting state-level NREGA awareness campaigns and gave recommendations for future disaster recovery programmes

Spjimr sp jain institute of management & research

PGDM Student

Jun 2011Jun 2013 · 2 yrs

Bank of america , client for tcs

Developer

Apr 2009May 2011 · 2 yrs 1 mo

  • Description : OOS is the strategic Integration Platform, the next generation middleware for Bank of America. By creating an enterprise middleware using the WebMethods Integration Platform, data and business processes can be shared without extensive modifications to existing businesses or system environment.
  • OOS is a very large enterprise middleware designed architecture with around 480 integration servers in production that runs on webmethods 7.1 integration platform handling around 100 million transactions and interfaces with more than 19 backend applications , thereby services more than 80 client applications.
  • Languages/Tools Used : Core Java, WebMethods Application Server
  • Contribution :
  • Module lead
  • Part of the team responsible for maintenance and enhancement of OOS
  • Collaborated and consulted client on tool related queries and enhancement of web services
  • Knowledge Base Gained:
  • Core Java
  • Middle Ware application and framework

Tata consultancy services

Assistant System Engineer

Sep 2008May 2011 · 2 yrs 8 mos

  • Close to 3 years work experience in IT sector, SCJA & SCJP Certified, Core Java, JSP servlets,SQL,Win 2k,xp,vista

Education

SPJIMR SP Jain Institute of Management & Research

PGDM

Jan 2011Jan 2013

Institute of technical Education & Research,Bhubaneswar

B.Tech — Technology in Computer Science; Research Computer Science

Jan 2004Jan 2008

Stackforce found 100+ more professionals with Product Strategy

Explore similar profiles based on matching skills and experience