May 2022 – Present · 4 yrs · Erin, Ontario, Canada

Apr 2021 – Aug 2023 · 2 yrs 4 mos · Toronto, Ontario, Canada

• PERFORMANCE MANAGEMENT
• Foster differentiation of performance amongst employees, trained leaders on best practices in managing low performers.
• Supported coaching and development or termination of low-performing employees while maintaining legal compliance.
• Provided training, coaching, and mentoring to people managers and supported them in resolving complex issues and conflicts.
• Led year-end discussions with directors and professionals; strategized organizational change and global turnover management.
• Trained management and employees on performance drivers and competency measurements to increase awareness.
• TALENT MANAGEMENT
• Supported senior leaders through talent review exercises to identify emerging talent and built a solid succession pipeline.
• Assisted management in creating development plans to build leadership capability and technical expertise among top talents.
• Conducted compensation analysis for leadership team to maintain market competitiveness and mitigate retention issues.
• ORGANIZATIONAL DESIGN /WORKFORCE PLANNING
• Executed functional restructuring plans and supported talent upgrades to align the workforce with strategic growth areas.
• Developed and implemented processes/SOP's
• EMPLOYEE RELATIONS
• Collaborated with BU leaders to develop a robust Key Achiever Program and developed a well-defined training plan.
• Identified learning needs, deployed, and facilitated workshops and trainings, and implemented employee onboarding site.
• Support management in resolving employee relation issues by interpreting company policies and human rights legislation.
• EMPLOYEE ENGAGEMENT
• Facilitated communication of individual employee plans/surveys and provided the leadership team with debriefing and analysis of survey results, assisted them in identifying key areas of focus to improve engagement levels.
• Played a pivotal role across numerous outsourcing deals to seamlessly integrate and harmonize new employees into organization.

Mar 2019 – May 2020 · 1 yr 2 mos · Mississauga, Ontario, Canada

• Conceptualized and implemented strategic initiatives to propel the achievement of corporate goals and objectives
• Drove recruitment efforts to ensure optimal company bench strength.
• Developed and applied HR key performance indicators (KPI’s) to measure effectiveness of HR operating practices.
• Provided advice and guidance to management of HR operations, policies, and procedures.
• Recruitment initiatives for finding dynamic talents in all industries.
• Resource forecasting and allocation
• Regulatory compliance to enhance organizational performance, while concurrently innovating and implementing key process improvements to boost efficiency and productivity.
• Demonstrating top-flight staff recruitment, training, and management talents while propelling corporate profitability and productivity through dynamic program management, problem-solving, and communication abilities.
• Management of Recruiting Team
• Responsible for high volume recruits for multi million-dollar accounts
• Monitor Metrics identify and troubleshoot critical issues
• Build networks both client and candidate
• Forecasting and planning
• Modifying and creating Procedures
• Research and choose job advertising options
• Coordinating with Project Managers to forecast future hiring needs
• Participated in job fairs
• Implemented new sourcing methods
• Spearheaded daily status meetings to communicate growth

Oct 2016 – Sep 2018 · 1 yr 11 mos · Toronto, Canada Area

• º Drove revenue and personal key performance indicators by establishing and managing relationships with clients in target vertical markets
• º Qualified client requirements and communicated these requirements to delivery teams in real-time
• º Led cross-functional teams to fulfill client recruitment needs, both by ongoing feedback and by example
• º Evaluated best-fit candidates on behalf of clients to ensure long-term hire success
• º Leveraged full array of internal resources in order to service clients as quickly and as effectively as possible
• º Brought placements to successful completion by handling the process with urgency and professionalism
• Responsible for analyzing data to identify gaps and trends. Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI
• Managed the recruitment & selection process for Operations and all Corporate Functions. This includes ensuring manpower numbers are maintained for all roles and taking proper actions to close gaps
• Communicated with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools
• Developed recruitment strategies to proactively search for a diverse pool of top industry talent using various recruiting methods (direct sourcing, internal recruitment, web-based, print media, social media, etc.)

Mar 2014 – May 2021 · 7 yrs 2 mos · Toronto, Ontario, Canada

• Worked as a Senior Consultant, operating as an extension of client's Human Resources needs, background checks, exit interviews and reference checking.

Jan 2012 – Oct 2016 · 4 yrs 9 mos · Mississauga, Ontario

• Conducted thorough intake conversations with hiring managers detailing the scope of the position and clarifying joint roles and expectations.
• Worked with management to identify talent needs and implemented strategies to address, internal, external hiring, transfers, promotions, and terminations.
• Utilized effective and innovative talent acquisition strategies including direct sourcing, targeted advertising, employee referrals, social media channels and niche job boards to attract and hire temporary, contract and full-time talent for client base.
• Collaborated closely with colleagues on recruiting strategies
• Connected with candidates to assess suitability for open roles
• Created associated interview guides that could validate knowledge, skills and experience in relation to position requirements.
• Managed the candidate intake process including screening, registration, interviewing, testing and reference checking.
• Conducted behavioural interviews to determine a good fit between candidate and corporate environment
• Managed the offer and negotiation process for contract and full-time positions
• Built and reinforced excellent client relationships
• Participated in implementing recruiting best processes and practices
• Managed contract employees while on assignment, assess and investigate contractor related
• problems and administer performance counseling.
• Assisted and acted as a leader with all stakeholders in orientation, extending support to new employees and across the different levels of the organization.

Jul 2010 – Oct 2016 · 6 yrs 3 mos

• Partnered with business owners on strategic plans to drive business results, enhance customer service and align company values
• Implemented and owned the HR review process including succession planning.
• Developed and applied HR key performance indicators (KPI’s) to measure effectiveness of HR operating practices.
• Provided coaching and consulting on development plans for contractors and employees.
• Monitored, supported, and coached leaders on performance management processes
• Provided partnership and counsel on contractor and employee promotions, demotions, and terminations
• Built and maintained local community and cultural recruitment partnerships
• Ensured consistent quality in selection assimilation, on-boarding and training of contractors and employees
• Coordinated new hire orientation and on-boarding for contractors and employees
• Strategically analyzed and problem solved.
• Worked to fully understand business practices to identify and implement process and organizational improvements.
• Demonstrated leadership excellence, strong business acumen, process orientation, ability to influence without authority, confidentially and strong analytical skills
• Accountable for all aspects of sales from lead generation to closing and monitoring customer activity
• Responsible for the development of policies and procedures and compliance
• Identified training needs of Contractors, internal Recruiters and Sr Recruiters and monitored their daily
• performances, redesigned training modules for new hires.
• Implemented outstanding employee scheduling for the optimal use of human resources
• Responsible for market research, generating leads and passing it to the sales team for further
• follow-ups.
• Spearheaded employee incentive program resulting in improved motivation and performance
• Responsible for the recruitment, requisition, and staffing program for the entire organization
• Management of the new hire onboarding process.
• Managed a team of contractors

Jan 2002 – Jan 2010 · 8 yrs · Virtual/Home Office

• º Provided leadership and supervision to 8 – 12 Account Executives
• º Supported Account Executives in identifying new business opportunities aimed at delivering on priorities and achieving target quotas
• º Worked side by side with Account Executives to create and implement marketing proposals for assigned accounts
• º Monitored, coached and critiqued Account Executives using ongoing training and development techniques to help them maximize their full potential while contributing to the achievement of Perfect Pen’s corporate goals.
• º Maintained an exceptional understanding and knowledge of the changing marketplace, products, and competitors.
• º Provided expertise in the creation and implementation of business development strategies and sales campaigns activity to achieve targeted market share and revenue within assigned territories
• º Acted as an escalation point between Perfect Pen customers to ensure flow of communication and assisted in solving any company/customer concerns
• º Engaged in one-on-one communication with Account Executives and worked with various reports to provide feedback on performance aimed at improving efficiencies
• º Was receptive and responsive to employee concerns and overcame resistance so that genuine understanding and commitment to company goals could occur
• º Created and implemented daily, weekly and monthly sales incentive contests and employee morale boosting events
• º Sustained and grew personal sales targets while remaining within allocated expense budgets

Jan 1994 – Jan 2002 · 8 yrs · Mississauga/Toronto

• Quality Manager, 2001 - 2002 Responsible for 52 branches across Canada in terms of quality and service as it pertained to levels of customer satisfaction.
• Trainer/Developer, 2000 - 2001 Responsible for implementing KQMS (the Kelly Quality Management System) across Canada, training employees, and assessing results.
• Internal Auditor, 1999 - 2000 Designed and implemented the Kelly Canada Auditing system and performed internal audits, follow-up audits, and escalation audits. Identified strengths and gaps for improvement.
• Recruiting Manager, 1997 - 1999 Managed 20 employees tasked with sourcing and assessing labour market participants with a view to placing them within client companies.
• Senior Human Resources Coordinator, 1994 - 1997