Oct 2024 – Present · 1 yr 5 mos

Jun 2024 – Present · 1 yr 9 mos

• Handling customer escalations.
• Working with stakeholder on projects which focuses on streamlining the process and to bring quantifiable improvement.
• Providing reports and Root Cause Analysis to Stakeholders weekly and creating action items for streamlining the process.
• Preparing detailed investigative reports to stakeholders provided recommendations for corrective actions and extracted data as per business for ad hoc analysis.

Jul 2022 – Present · 3 yrs 8 mos

• Lead and manage complex risk investigations, including financial fraud, regulatory compliance issues, and internal security breaches.
• Conduct thorough analysis of risk-related data and trends to develop actionable insights and recommendations.
• Collaborate with legal, compliance, and audit teams to ensure adherence to regulatory requirements and organizational policies.
• Develop and implement risk assessment frameworks, policies, and procedures to enhance risk management practices.
• Present investigation findings and risk assessments to senior management and stakeholders.
• Oversee and mentor junior investigators and risk analysts, providing guidance and training on investigative techniques and

Aug 2019 – Present · 6 yrs 7 mos

• Performed detailed investigations into suspicious activities and potential risks, including financial anomalies and compliance violations.
• Analyzed data from various sources to identify patterns and potential threats, contributing to the development of preventive measures.
• Prepared comprehensive reports and documentation on investigation outcomes, including recommendations for corrective actions.
• Assisted in the development of risk assessment tools and methodologies to improve the accuracy and efficiency of risk evaluations.
• Ensuring the security of customers data and transactions from cyber threat by manually checking the customer accounts for EMEA, APAC and NA marketplaces.
• Conducted risk assessments and analysis to support the organization’s risk management and mitigation strategies.
• Monitored and analyzed financial transactions and operational activities to identify potential risk factors and compliance issues.
• Assisted in the creation of risk management policies and procedures, ensuring alignment with industry best practices and regulatory requirements.
• Prepared detailed reports on risk findings, trends, and recommendations for senior management review.
• Knowledge of validating transaction patterns and financial documents like billing statements, Identification proofs, etc.
• Assessing cases of account takeover, authorized push payment, and first-party fraud.
• Conducted process trainings for investigators yielding high defects weekly and investigators which are in bottom quartile for multiple weeks resolving process related queries from the teams.
• Preparing documentation for suspicious activity.