Jun 2023 – Mar 2025 · 1 yr 9 mos · Bengaluru

• Strategic leader overseeing a dynamic team of 35+ IT professionals, driving excellence across System Engineering, Infrastructure Management, Network Operations, Incident Management, Corporate IT, Security and Compliance, along with Tech-procurement. Spearheading enterprise technology initiatives for CRED and its group entities, ensuring operational excellence, robust security frameworks, and efficient IT service delivery while aligning technology strategies with organizational growth and innovation.

Jan 2022 – May 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Dynamic leader with extensive expertise in Network Engineering, Infrastructure, SRE, System Engineering, Corporate IT, Security & Compliance, Incident Management, and Tech-Procurement. Proven ability to drive large-scale infrastructure initiatives, ensure operational excellence, and align technology strategies with business objectives. Adept at building and scaling high-performing global teams, enhancing service delivery, and implementing robust security and compliance frameworks. Skilled in optimizing tech procurement processes, vendor management, and leading enterprise-level incident detection and response strategies.

Apr 2021 – Jan 2022 · 9 mos

• As a strategic IT leader at Razorpay, I managed Infrastructure, Cloud Operations, Network, IT-Engineering, IT Support and Operations, Tech-Procurement, Incident Management, and IT Security & Compliance, ensuring seamless business operations and scalability.
• Passionate about building scalable, secure, and efficient cloud and IT ecosystems, I focus on automation, cost optimization, incident response, and seamless technology integration to drive business success.

Sep 2019 – Apr 2021 · 1 yr 7 mos

Jan 2017 – Apr 2019 · 2 yrs 3 mos

• Core Functions: Managing the Infrastructure [On-prem and Cloud], Network Engineering,
• Datacenter operations, NOC, Global IT and Tech-Procurement
• Advanced from Network Engineer to Engineering Manager (PIE), leading global IT infrastructure, cloud and on-prem data centers, network engineering, and NOC operations.
• Managed end-to-end initiatives, including AWS and Azure cloud data center design, network architecture, and backbone connectivity across continents.
• Directed data center migrations, capacity planning, and corporate network design to enhance scalability and cost-efficiency.
• Managed global IT operations, scaling teams, establishing IT policies, and delivering strategic initiatives to optimize infrastructure performance and cost-efficiency.
• Spearheaded major IT projects, including network connectivity, capacity planning, and the rollout of new IT systems and services.
• Reduced operational inefficiencies through vendor management, cost-benefit analyses, and automation of IT processes.
• Led incident management for NOC teams, ensuring high availability of platforms and services, and handled escalations effectively.
• Cultivated a high-performing, collaborative global IT team, fostering innovation and operational excellence.
• Executed IT security and compliance audits (ISO 27001, SOC), ensuring global standards adherence.
• Delivered seamless IT support for InMobi’s product and platform services, managing escalations and service continuity.

Jun 2015 – Jan 2017 · 1 yr 7 mos

Jun 2013 – Jan 2016 · 2 yrs 7 mos

Mar 2012 – Jun 2013 · 1 yr 3 mos

May 2005 – Feb 2012 · 6 yrs 9 mos · Bangalore

• BCT Consulting Pvt Ltd | May 2008 – Feb 2012
• Klone Computech Systems Pvt Ltd | May 2005 – May 2008
• With extensive experience in IT service management and Apple Care support, I have successfully led technical support teams, service operations, and network implementations to enhance customer experience and business efficiency. I managed Apple Care service operations, designed and implemented network solutions, and led regional support operations to optimize cost and team efficiency.