Oct 2020 – May 2022 · 1 yr 7 mos · Bengaluru, Karnataka, India

Apr 2019 – Oct 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India

Mar 2016 – Mar 2019 · 3 yrs · Gurugram, Haryana, India

• 1. Providing customized solutions for clients through constant liaison with technology team on client requirements.
• 2. Accountable for conceptualizing and proposing solutions to clients to meet their specifications for various solutions offering.
• 3. End to end requirement gathering and giving them better understanding of features and functionalities in existing product.
• 4. Preparing for client visits, and making presentations to customers.
• 5. Supporting Sales in responding to general client queries on solutions and capabilities.
• 6. Responding to specific client requests which include sharing expertise details on solutioning, case studies and competencies.
• 7. Helping in converting prospects into customers and closure meetings.
• 8. Working efficiently with internal groups such as integration, product, farming, sales, settlement, chargeback, risk, etc.

May 2015 – Mar 2016 · 10 mos

• 1. Assist Sales in pitching solution and product as per the client’s requirement
• 2. Prepare RFP after understanding the feasibility of customer end system
• 3. Prepare materials for client presentations, demonstrations, presentations and solution design documents
• 4. Suggesting solution architecture by aligning with internal development team and customer
• 5. Formulate the proposals from a techno-commercial perspective including software, workflow, diagrams and charts, work plan, project staffing, etc.
• 6. Helping Sales with demo and basic solution implementation for POC
• 7. Prepare necessary client presentations and site visits

Jun 2014 – May 2015 · 11 mos

• 1.Implementing complex IVR deliveries to ensure positive customer satisfaction.
• 2.Building client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
• 3.Primary point of contact for client needs requirements and expectations with regard to assigned application development.
• 4.Managing contractual cost, schedule, and service or product deliverables.
• 5.Responsible for service provided by the team and tracking and reporting on service level performance.

Nov 2012 – May 2013 · 6 mos

• 1. Developed efficient business processes for different operations in banking and finance service industry.
• 2. Implementing and customizing the tools for banking clients for Business Process Management (BPM) and Enterprise Content Management (ECM).
• 3. Interact with clients to understand the business requirements and suggest better workflow management.

Jun 2010 – Nov 2012 · 2 yrs 5 mos · Pune/Pimpri-Chinchwad Area

• 1. Understanding the solution design document requirement from the client and performing impact analysis as per the business requirements.
• 2. Identifying the required code changes and providing the required efforts to complete the requirement within the stipulated time frame.
• 3. Implementing OSS solutions for activation of different VLANs on network elements and protocols widely used in BT’s 21CN networks.
• 4. Provided application support during critical deployments in liaison with onshore support team.
• Mentored new team members with the process and helped them in understanding the domain.