A V Kannan Kumar

Product Manager

Bengaluru, Karnataka, India7 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved industry-leading refund success rates at Paytm.
Implemented automation reducing operational intervention by 60%.
Formulated impactful marketing strategies recognized with a pre-placement offer.

Stackforce AI infers this person is a Fintech Product Manager with strong data analysis and strategic planning skills.

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Skills

Core Skills

Software Product ManagementProduct ManagementProject ManagementProgram ManagementMarketing Strategy

Other Skills

AIAgent-based ModelingAgile & Waterfall MethodologiesAgile MethodologiesAgile Project ManagementAmazon Web Services (AWS)Business AnalysisBusiness Process ImprovementConvolutional Neural Networks (CNN)Data AnalysisDeep LearningEnd-to-End Project ManagementGo-to-Market StrategyJira Service DeskMachine Learning

About

As a Technical Program Manager at Paytm, I leverage my data analysis and business strategy skills to deliver impactful solutions for India's leading digital payment platform. With an MBA degree from DoMS, IIT Roorkee, one of the premier institutes for management education in India, I have acquired a strong foundation in quantitative methods, marketing, and operations. I have also completed multiple certifications in machine learning and artificial intelligence from IBM, which enable me to apply cutting-edge technologies to solve complex problems. Prior to joining Paytm, I have gained valuable experience in diverse domains, such as manufacturing, education, and robotics, as a business data analyst, a teaching assistant, a marketing strategy intern, and a product management intern. Throughout my career, I have worked with cross-functional teams, partnered with stakeholders, and contributed to multiple projects that enhanced customer satisfaction, revenue growth, and operational efficiency. I am passionate about innovation, learning, and social impact, and I aspire to become a leader in the field of digital transformation.

Experience

Paytm

Product Manager

May 2022 – Present · 3 yrs 10 mos

● Enhanced existing Maquette fraud prevention system by implementing refund-specific rules, delivering
60% reduction in fraudulent claims while maintaining 99.3% approval rate.
● Achieved industry-leading 99%+ refund success rate across UPI, Cards, and Wallets, positioning Paytm 2.5
days faster than competitor average and directly contributing to merchant retention.
● Designed comprehensive Refund Termination Strategy providing terminal status for pending refunds,
reducing platform liability by ₹15+ Crores and improving enterprise partner experience (Flipkart, others).
● Automated manual refund operations through Platform Refund Retry feature, reducing support team
intervention by 60% and resolution TAT by 3.2 hours while improving success rates.
● Coordinated strategic micro-services migration (60+ services) to AWS, delivering 12% cost optimization
and 4K TPS scaling capability while establishing the technical foundation for future payment innovations.
● Orchestrated launch of 4 UPI payment products (credit card, credit line etc) with NPCI, driving ₹10Cr
monthly revenue growth & ₹300Cr GMV through data-driven product strategy & cross-functional execution

Software Product ManagementProduct OperationsProduct DevelopmentAIAgent-based ModelingProduct Management+1

Bosch

Marketing Strategy Intern

Nov 2021 – Apr 2022 · 5 mos · Bengaluru, Karnataka, India

✨Formulated a marketing strategy for a new ecosystem by scrutinizing over 120 logistics organizations in India, covering first-mile to last-mile delivery.
✨Employed advanced methodologies like web scraping and cluster analysis to pinpoint potential segments for the ecosystem. Earned a pre-placement offer in recognition of outstanding performance and contributions during the internship.

Nptel

Teaching Assistant

Oct 2021 – Apr 2022 · 6 mos

Experienced teaching assistant specializing in quantitative methods:
✨ Advanced Linear & Non Linear Programming Applications
✨ Distribution and Network Models
✨ Integer Linear Programming
✨ Project Scheduling: PERT/CPM
✨ Inventory Models & Waiting Line Models
✨ Multicriteria Decisions
✨ Time Series Analysis and Forecasting
✨ Markov Processes
✨ Simplex-Based Sensitivity Analysis and Duality

Orangewood labs (y combinator w18)

Product Management Intern

May 2021 – Aug 2021 · 3 mos · India

Doms, iit roorkee

Placement Coordinator

Aug 2020 – Apr 2022 · 1 yr 8 mos · Roorkee, Uttaranchal, India

Roles & Responsibilities :
✨Managing and maintaining corporate relations of the Department of Management Studies, IIT Roorkee.
✨ Organizing and coordinating recruitment activities and other related engagements on campus.
✨ Exploring new opportunities for Student Live Projects, Student - Corporate interactions.