Feb 2023 – Present · 3 yrs 1 mo · Bengaluru, Karnataka, India · Remote

• Project Name : Biogen
• Requirements Worked :
• 1. Extensively worked on Complex record triggered flows based on different types of products.
• 2. Used Agent force Agent Prompt to display the service requests (Cases) for a specific drug used by a patient for HCP for which Agent Prompt is embedded from a flow used in quick action.
• 3. Created Service agent and used Agent Builder configure the Topics and actions as per the Patient's request submitted, where the action used flow in order to retrieve the service request based on the Patient's Name, Email Id and the Plan ID and summarized the service request (Case) which closed are under patient's Name, Email Id and the Plan ID entered.
• 4. Under the above created agent also configured the Topic and flow-based action to check the availability of the drug based on the name and for the specific duration and create an
• SR if the patient is eligible and falls under the suitable med plan.
• Project Name : ACM KAFKA for Nestle
• 1. Implemented a Community site to display the topics published by Confluent KAFKA system.
• 2. Extensively worked on Lightning Web Components(LWC) to customize the community site page which involved communication between components using events.
• 3. Worked on integration using REST API to capture the response from Confluent system.
• 4. Worked on integration using REST API to create a request in ServiceNow Endpoint with an appropriate payload for the API/Topic subscription.
• Project Name : Toyota Financial Service
• Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• Requirements Worked :
• 1. Worked on Flows (Screen Flows, Record Triggered Flows and Scheduled flows) to fulfill the business requirements of Cease and Desist using complex flows with the interaction to Apex classes.
• 2. Worked on integration with the third-party systems and also closely worked with the integration team in order to check the inbound and the outbound flow of data.

Aug 2022 – Feb 2023 · 6 mos · India

Mar 2021 – Aug 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Project Name : OPAP (its a leading gaming company in Greece and one of the most renowned in its industry worldwide.)
• Expertise
• 1.Key player in requirements gathering by direct interaction with the client, solution proposal, implementation in Salesforce.
• 2.Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• 3.Experience in handling complex integrations of Applications with Salesforce using REST / SOAP Protocols.
• 4.Strong Knowledge on Object Oriented programming concepts and its applications in Apex.
• 5.Lightning Web components, Lightning Aura Components,Apex , SOQL, SOSL, Web Services, REST/ SOAP APIs.
• Projects worked:
• 1.VLT Reset pin for the customers using Transactional SMS Triggering API of Marketing cloud using REST API Implemented the apex trigger which calls the Future annotated apex class which in turn makes the callout using Transactional SMS triggering using REST API
• 2.List Email messaging Feature implementation for Case Object using Lightning Component
• 3. Enabled the community feature in the project and also customized the community builder with lightning components : Implemented the lightning component for the community builder which serves as customer training/User training guide for the application.
• 4.Einstein Chatbot enhancements to enable users and bot to upload the Files with Videos and Images using LWC(Lightning Web Components).
• 5.Worked on Einstein NLP(Natural Language Processing) Bot training
• 6. Worked on integration using REST API from salesforce Einstein chatbot to an external system called PAM.
• Project Name: E.ON
• 1. Worked on AWS CTI Adapter integration with Salesforce to enable the customers to book appointments for the different energy Installations.
• 2. Enabled the Public sites by creating community/digital experiences and hosted the Amazon lex chatbot on the community.
• 3. Enabled the Salesforce Scheduler flow in order to allow the customers to book an appointment.

Nov 2020 – Mar 2021 · 4 mos

• Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• Configured Salesforce validation rules, workflows, custom labels, custom settings, profiles and permissions
• Integrated and administered Salesforce for Outlook.
• Designed and deployed Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic and Deployed changes from sandbox to production using changesets.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Designed Workflow rules, process builders,Visual force pages and using Apex Code created triggers and classes.
• Created webservice classes/methods to be consumed by peoplesoft.
• Collaborate well with an offshore team to deliver quality code as the only developer.
• Developed Custom Report Types, Custom Reports and Dashboards to meet the reporting needs of the organization.
• Maintained various email templates for use in Workflows, Process builders, Triggers and batch classes.
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions.
• Participated in KT sessions for business users and other associates working with SFDC.
• Collaborated to solve problems in custom built components of system
• Key player in requirements gathering, solution proposal, implementation in Salesforce, and training of users to improve client's annual budgeting process.
• Implemented the Coding in Lightning and the stateful client and stateless server architecture that relies on JavaScript on the client side to manage UI component metadata and application data

May 2018 – Nov 2020 · 2 yrs 6 mos

• Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• Configured Salesforce validation rules, workflows, custom labels, custom settings, profiles and permissions
• Integrated and administered Salesforce for Outlook.
• Designed and deployed Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic and Deployed changes from sandbox to production using changesets.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Designed Workflow rules, process builders,Visual force pages and using Apex Code created triggers and classes.
• Created webservice classes/methods to be consumed by peoplesoft.
• Collaborate well with an offshore team to deliver quality code as the only developer.
• Developed Custom Report Types, Custom Reports and Dashboards to meet the reporting needs of the organization.
• Maintained various email templates for use in Workflows, Process builders, Triggers and batch classes.
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions.
• Participated in KT sessions for business users and other associates working with SFDC.
• Collaborated to solve problems in custom built components of system
• Key player in requirements gathering, solution proposal, implementation in Salesforce, and training of users to improve client's annual budgeting process.
• Implemented the Coding in Lightning and the stateful client and stateless server architecture that relies on JavaScript on the client side to manage UI component metadata and application data

Jun 2017 – May 2018 · 11 mos · Bangalore

• Developing, designing and maintaining technologies that improve the way clients and the world works. Supporting the core ofTechnology business, use curiosity to solve Technology problems through developing, designing, and maintaining software products or systems that enable client strategies. Working in challenging and dynamic environments, use versatility to create and support technology solutions that meet client requirements from analysis to implementation.

Sep 2016 – Jun 2017 · 9 mos · India

• Individual Contributor would handle Client projects. Involves customization's, intricate configurations, reporting solutions, data Migrations. Deliver Quality and Ontime project.
• Experience in Salesforce Architecture, Design and Development.
• Proficient in Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE.
• Worked on fixing all the NOVACOP issues to make sure that the Delivered code meet the industry standards.
• Expertise in maintaining the Test coverage of more than 85% for all the classes through test classes.
• Expertise in Batch Apex, Visual force Pages, Visual force components, workflows and approvals,Custom Email Templates, Maps,Test Classes, Fieldsets, Custom settings, Custom Metadata.
• Learnt and implemented the Coding in Lightning and the stateful client and stateless server architecture that relies on JavaScript on the client side to manage UI component metadata and application data
• Helped the team members in debugging the code and fixing the issues

Mar 2016 – Sep 2016 · 6 mos · India

Feb 2015 – Aug 2015 · 6 mos · India