Aishwary Gupta

Product Manager

Bengaluru, Karnataka, India11 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

10.7 years of Salesforce solution architecture experience
Proven expertise in presales and client engagement
Led successful digital transformation initiatives

Stackforce AI infers this person is a Salesforce Solution Architect with expertise in enterprise-scale implementations across multiple industries.

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Skills

Core Skills

Solution ArchitectureTechnical Leadership

Other Skills

APIsAgile MethodologiesApexClient discussionsCoding practicesCustomer Relationship Management (CRM)Data IntegrationDevOpsGenerative AIGovernance modelsIntegrationsLightningMiddleware solutionsPerformance optimizationPresales

About

Salesforce Solution Architect & Technical Delivery Manager with 10.7 years of experience designing and delivering enterprise-scale Salesforce solutions across Telecommunications, Pharma, Life Sciences, Insurance, Financial Services, and Construction industries. Proven expertise in presales (RFPs, client workshops, demos, PoCs, value propositioning), solution and enterprise architecture, and architecture governance with strong focus on scalability, high-availability, performance optimization, and customer experience. Deep knowledge of Salesforce multi-cloud (Sales, Service, Experience, Revenue Cloud, AI, Hyperforce) and adjacent cloud technologies (AWS, API Gateway, AppFlow, EventBridge, Pub/Sub). Experienced in agile delivery, program management, and change management while leading successful digital transformation initiatives.

Experience

Accenture

3 roles

Salesforce Technical Delivery Manager @MYOB

Promoted

Nov 2024 – Present · 1 yr 4 mos

➢ Leading end-to-end Salesforce solution design and technical delivery across multiple enterprise
projects.
➢ Managing project delivery, including resource planning, risk management, and implementation
roadmaps, ensuring on-time, high-quality execution.
➢ Collaborating with business stakeholders, development teams, and leadership to translate
business needs into scalable and high-performing Salesforce solutions.
➢ Driving presales initiatives, including RFP responses, solutioning, and client presentations to
support business growth.
➢ Expertise in Sales, Service, and Experience Cloud, technical architecture, integrations, DevOps,
and governance for large-scale implementations.
➢ Ensuring best practices, scalability, and compliance within the Salesforce ecosystem to optimize
business operations and customer experiences.

Salesforce solution designTechnical deliveryProject managementRisk managementPresalesSolution Architecture+1

Feature Team Lead @Telstra

Promoted

Oct 2020 – Nov 2024 · 4 yrs 1 mo

➢ Managed three Salesforce development teams (8 Devs, 3 Testers each) delivering solutions for
multi-million-dollar projects.
➢ Led hiring, resource alignment, skill development, and process automation to improve team
efficiency.
➢ Designed scalable, high-performance Salesforce solutions, ensuring best practices in architecture,
data modeling, and system security.
➢ Conducted technical design reviews, PR approvals, and performance tuning for optimized system
stability.
➢ Ensured seamless integration with third-party platforms through APIs, middleware solutions, and
event-driven architectures.
➢ Defined and implemented governance models, coding standards, and CI/CD pipelines to
streamline development and deployment.

Team managementSalesforce developmentProcess automationTechnical design reviewsGovernance modelsTechnical Leadership+1

Application Development Analyst

Mar 2015 – Sep 2018 · 3 yrs 6 mos · Bengaluru Area, India

➢ Created key technical and functional documentation: Configuration Workbooks, Impact
Analyses, and User Manuals
➢ Developed and deployed customized Salesforce solutions, ensuring they met client needs and
business goals.
➢ Actively participated in client discussions, requirement gathering, and demos to align solutions
with expectations.
➢ Provided technical guidance and training to end users and stakeholders for smooth adoption.
➢ Managed weekly project tracking and reporting, keeping clients updated on progress and
addressing concerns.

Technical documentationSalesforce customizationRequirement gatheringClient discussionsSolution Architecture

Pwc

Senior Software Engineer

Sep 2018 – Oct 2020 · 2 yrs 1 mo · Bangalore

➢ Designed and built Salesforce solutions based on business needs.
➢ Led project planning, effort estimation, and quality checks for smooth deployments.
➢ Developed and maintained scalable Salesforce systems to improve performance and reduce costs.
➢ Guided developers on best coding practices in Apex, Lightning, and integrations.
➢ Reviewed code, fixed issues, and improved system speed and reliability.
➢ Worked with teams to set up development processes, deployment pipelines, and coding standards.

Salesforce solutionsProject planningQuality checksPerformance optimizationCoding practicesSolution Architecture+1