Jackie Fox

Product Manager

United States16 yrs 1 mo experience

Highly Stable

Key Highlights

Expert in healthcare product management and strategy.
Proven track record in patient experience improvement.
Certified in Lean Six Sigma and Change Management.

Stackforce AI infers this person is a Healthcare Product Manager with expertise in patient experience and product strategy.

Contact

Skills

Core Skills

Product StrategyGo-to-market StrategyPatient ExperienceHealthcare ConsultingData AnalysisProject ManagementCustomer Service

Other Skills

Account ManagementAgile MethodologiesAmazon Web Services (AWS)Business InsightsBusiness Process ImprovementBusiness StrategyClinical ResearchClinical Research Management SystemsCommunicationData MiningData VisualizationDigital Product DevelopmentExperience DesignHealthcare IndustryHealthcare Information Technology

About

I’m passionate about putting human experience at the heart of healthcare. I’ve developed and managed the product lifecycle and roadmap for several successful products from ideation to retirement using Pendo Product Cloud, Process Improvement, and Salesforce CPQ. I’ve also designed and executed go-to-market framework and commercial enablement for new and existing products, working with cross-functional teams and stakeholders. I have a proven track record of analyzing and translating complex and evolving customer needs and requirements into simplified but comprehensive program content and solution sets, delivering value and satisfaction to clients. In past roles, I’ve partnered with customers to deeply understand the experience their patients have and and help transform care delivery. I’m certified in Prosci Change Management and Lean Six Sigma, and I apply these methodologies to optimize product performance and quality.

Experience

Eversana

Head of Product and Project Management, Product Manager

Dec 2024 – Present · 1 yr 3 mos · Northern Indiana · Remote

Honored to lead high-performing team of project managers, business analysts, and QA engineers to ensure engineering delivery efficiency and impactful business outcomes for early-stage health tech startup during period of rapid growth. Partner across EVERSANA organization and high-profile customers in pharmaceutical industry to understand and solve problems related to pharmaceutical market insights for optimal business outcomes. Implement best practice product development and GTM strategies, processes and procedures from 15 years of experience in mature health tech company serving wide range of stakeholders in healthcare industry.

Go-to-Market StrategyProduct OperationsSoftware Product ManagementTeam LeadershipOffshore Team LeadershipBusiness Process Improvement+4

Pg forsta

Senior Product Manager

Jan 2022 – Nov 2024 · 2 yrs 10 mos · Remote · Remote

Specialize in new product development, solutions engineering, and model systems orchestration for healthcare experience strategy and improvement.
Subject matter expert and leader overseeing entire suite of 22 patient experience programs (survey content + outreach + database architecture + data analysis + platform reporting + benchmark inclusion and co-display + expertise in experience improvement support), including 12 regulatory programs.
Passionate about meeting customers where they are and creating solutions for healthcare’s biggest and most complex challenges.
Empathetic to burden of being a chronic condition patient myself, relentless pursuit of making healthcare better for all.

Patient ExperienceMarketingSurvey DesignHealthcare IndustrySalesSales Processes+26

Press ganey

5 roles

Product Manager

Dec 2018 – Jan 2022 · 3 yrs 1 mo

Making it easy to capture, understand, and transform in-person and virtual healthcare experiences.

Patient ExperienceSurvey DesignLife SciencesHealthcare IndustrySales ProcessesExperience Design+20

Patient Experience Advisor

Promoted

Dec 2015 – Dec 2018 · 3 yrs

Client partner and consultant for patient experience excellence and transformation for national health system. Provides analyses of qualitative and quantitative data, graphical representation of findings, and presentations of the analysis for client executive team. Works with clients on-site, compiles client data, creates reports on behalf of clients, and documents client requests for use by Product Management and Decision Analytic Research for creation of future platform solutions.

Patient ExperienceSurvey DesignHealthcare IndustrySalesExperience DesignPowerful Communicator+9

Senior Business Analyst

Jan 2015 – Dec 2015 · 11 mos

Capture and translate patient experience data dashboard and reporting requirements from national health system to custom research and analytics developers. Ensure reports are delivered on time and quality assured.

Patient ExperienceSurvey DesignHealthcare IndustryExperience DesignPowerful CommunicatorPresentation Skills+12

Enterprise Account Manager

Jan 2012 – Dec 2014 · 2 yrs 11 mos

Customer success and management to implement, train, and support patient experience measurement and improvement. Work with top 100 clients and achieve 100% client satisfaction scores 3 consecutive years.

StrategyPatient ExperienceData AnalysisSurvey DesignHealthcare IndustrySales+9