Tanveesh Inani

CEO

India7 yrs 6 mos experience
Highly Stable

Key Highlights

  • Led development of India's first tele-rehabilitation company.
  • Achieved INR 25cr+ annual goodness at Flipkart.
  • Transformed seller experience, reducing support costs by ~50%.
Stackforce AI infers this person is a Healthcare and E-commerce professional with expertise in product development and operational excellence.

Contact

Skills

Core Skills

Product DevelopmentOperations ManagementProgram ManagementBusiness DevelopmentProcess ImprovementCustomer ExperienceMarketingSales Management

Other Skills

C-level supportSenior AdministrationPatient ExperienceTeam ManagementCustomer SatisfactionFraud AnalysisCost ReductionBusiness Relationship ManagementBusiness Process ImprovementDemand PlanningStrategyMarketing StrategyData AnalyticsKey Account DevelopmentService Operations

About

I'm currently working as Chief of Staff at Granimals to set up the Product, People and Business for success and support the journey from 1 to 100. Granimals is a D2C mindset-led wellbeing company that architects custom online Musculo-Skeletal Rehabilitation, Sports Injury Rehabilitation, and Sports S&C training modules for people globally. In our less than 3 years of operations, we have impacted the lives of 9000+ customers in 46+ countries and have amassed a combined social media following of 1M Granimals. Being a Transformation leader with 5 years of experience in Program Management, CX, Business Development, Growth & E-commerce, I'm now focused on learning the ropes of building and growing startups. Previously I worked as a Senior Manager at Flipkart and served as a Program Manager for a variety of charters including Product Quality Improvement, Fraud & Loss Reduction, Cost Reduction & Contact Center Optimization and improving the Seller Experience for the Marketplace Ecosystem, aiming to reduce Platform & Seller cost-of-doing-business and drive key experience metrics. The impact of the stints at Flipkart was an annual goodness of INR 25cr+ for the organization in 2023 & INR 8cr+ in 2022. I have an MBA degree from IIM Kozhikode and a BE degree from BITS Pilani. I have always believed in growing fast and delivering big, which has helped me earn multiple internal awards and fast-track promotions at Flipkart for my innovative concepts and strategies, transforming the Seller Experience while reducing the Support Operational Costs by ~50% in 2 years, reduce Losses by 20% and for launching three in-house Private label brands for Flipkart Wholesale. I am passionate about solving complex problems, creating customer value, building sustainable businesses and delivering exceptional standards through process reengineering, people enhancement, and operational excellence. If you have read till here, let's connect and talk to see if we can collaborate and create something unique. Cheers!

Experience

Granimals

Chief of Staff - CEO Office

Apr 2024Present · 1 yr 11 mos · India · Remote

  • Head of Product & Operations - spearheading Granimals to become the category creator in the Digital Wellbeing & Rehabilitation industry.
  • Spearheading the development of India’s first large-scale, industry-leading tele-rehabilitation company from the ground up.
  • Leading cross-functional strategy across product, operations, and patient experience to deliver innovative digital physiotherapy services at scale.
  • Built and scaled a multidisciplinary care team comprising physiotherapists, trainers, and patient support staff to drive seamless service delivery.
  • Designed and implemented scalable patient recovery systems, combining clinical precision with personalized engagement strategies.
  • Overseeing product development and tech integrations to build future capabilities that enhance clinical outcomes and platform efficiency.
  • Managing end-to-end patient experience and retention workflows, contributing directly to the company’s recurring revenue streams.
  • Responsible for developing internal systems, process automation, and performance dashboards to support long-term scalability.
  • Passionate about solving deeply human problems through thoughtful systems, empathetic design, and data-informed execution.
C-level supportSenior AdministrationProduct DevelopmentOperations Management

Flipkart

3 roles

Senior Manager

Promoted

Feb 2023Apr 2024 · 1 yr 2 mos

  • Currently working on improving Product Quality at Flipkart (customer perception & FK selection improvement) & enhancing the Seller Experience (reduced losses & improved experience on platform).
  • Arrested Fraud across the value chain and transformed internal systems to mitigate cost leakage and enhance sellers' trust in Flipkart's processes.
  • Performed in an Individual Contributor role to solve key seller pain areas to improve platform experience and optimize operational costs being incurred by Flipkart Marketplace while driving key metrics improvement. INR 3.5cr+ net goodness was achieved while creating INR 8cr+ annual goodness for the following years.
Team ManagementCustomer SatisfactionProgram ManagementBusiness Development

Process Excellence Manager - Flipkart Marketplace

Promoted

Jul 2021Feb 2023 · 1 yr 7 mos

  • An Individual Contributor role to enhance the Seller Experience at FK Marketplace and to reduce the overall support cost by upgrading internal processes & systems to create seamless support channels and reduce contacts inflow for the FK Seller base
  • Worked as a central program manager to identify the business and operation needs, conceptualized and innovated the Operation and Product solves while working closely with the stakeholder teams to step up the experience metrics while achieving the org goals of reducing cost.
  • Achieved 30% contact reduction of Seller Support contacts in a span of only 1 year which is equivalent to creating INR 6cr+ annual goodness.
Business Relationship ManagementTeam ManagementProcess ImprovementCustomer Experience

Management Trainee

Jun 2020Jun 2021 · 1 yr

  • Growth @ Shopsy
  • Supported Platform Marketing, Acquisition, and Growth for Shopsy
  • Worked on setting the plans for Reseller & Distributed commerce with different National aggregators
  • Solely responsible to target 5L+ of the customer base for Reseller Commerce, along with planning CRM aspects for Shopsy's app
  • Business development @ Flipkart Wholesale
  • Strategized and launched the Walmart & Flipkart Private labels in the B2B Grocery Landscape of India: Best price, Right Buy, Member's Mark & Flipkart Supermart products
  • Supported the launch of the Grocery business by planning the Staples category for the MVP launch of FK Wholesale
Demand PlanningStrategyBusiness DevelopmentMarketing

Otis elevator co.

2 roles

Assistant Manager - Service Sales

Jul 2017May 2018 · 10 mos

  • Assisted on diverse projects related to the strategy development for Service Sales and Marketing
  • Responsibilities: Benchmarking | SWOT analysis of competitors | Sales management | Collateral Designing
  • Developed an Early cancellation warning signal to defend the service portfolio of 75,000 elevators
  • Improved the revenue generation by 12% by revitalizing the company service-pricing calculator
Data AnalyticsKey Account DevelopmentSales ManagementMarketing

Graduate Engineering Trainee

Jul 2016Jul 2017 · 1 yr

  • Worked on Process Improvement projects:
  • Directed & created animation videos to improve customer service and satisfaction index
  • Designed the company’s sales profile targeted for 30 key-account customers in west-India
  • Handled 3 major territories of Pune suburbs and generated 70+ new sales inquiries

Education

Indian Institute of Management, Kozhikode

Master of Business Administration - MBA

Jan 2018Jan 2020

Birla Institute of Technology and Science, Pilani

Bachelor of Engineering (BE) — B.E.(Hons) Mechanical Engineering

Jan 2012Jan 2016

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