May 2007 – Feb 2024 · 16 yrs 9 mos · Hyderabad, Telangana, India

• o Develops, plans, and implements departmental policies, procedures, and/or activities to ensure aviation operations run smoothly and maximize resources; engages in continued strategic examination of the department to build strong team collaboration and operational effectiveness
• o Establishes and maintains documentation and records as required by the DGCA including maintenance and Company policy
• o Develops dynamic pricing strategies that capture variable costs and allocates fixed costs based on asset demand
• o Act as a coach to develop talents.
• o Align customer services with evolving customer needs, technological advancements and airline brand identity.
• o Align human resources with business needs.
• o Approve policies for the delivery of customer services.
• o Build business and professional networks at senior executive level.
• o Collaborate with authorities and other departments to achieve a strong, safe and secure culture.
• o Develop and strengthen executive management relations.
• o Direct activities to increase customer satisfaction and profitability.
• o Establish and approve long-term vision and strategies.
• o Establish safety and security standards for the organization.
• o Forge international networks to promote the organization.
• o Foster inclusiveness with stakeholders and the global business community.
• o Identify business prospects and develop proposals to grow the business.
• o Lead organizational succession planning, capability development and employee engagement.
• o Plan operations to ensure profitability objectives are achieved.
• o Plan organizational workplace safety and security programs