Apr 2025 – Present · 11 mos

Oct 2022 – Nov 2025 · 3 yrs 1 mo

Mar 2019 – Sep 2022 · 3 yrs 6 mos

• Be an integration point for technologies of multiple sphere like access network, WAN network, security, wireless etc.
• Have regular meeting with Customer's CIO/CTO/CISO to understand their business requirements and translate them to consumable technology for the tech team.
• Act as a bridge between business and technical team.
• Formulate and execute a strategy to exceed revenue objectives by creating innovative delivery models.
• Act as a technical liaison between customers, service engineering teams
• Build deep relationships with senior technical individuals within customers to enable them with upcoming Cisco technology.
• Assists team members in transformation strategy for a network
• Capture and share best-practice knowledge within Cisco Architect Community.
• Participate in work stream planning process, including inception, technical design, development, testing and delivery of network solutions Troubleshoot, diagnose and resolve high severity issues or problems.
• Create and review network schematics, diagrams, and other program documentation to assist with development and preparation of cost estimates, and review partner proposals.

Aug 2016 – Feb 2019 · 2 yrs 6 mos

• Responsible to provide planning, Design and implementation services to worldwide customers in Service Providers, Datacenter, Campus, LAN and WAN technologies.
• Capture customer requirements through design workshops, network analysis and customer interviews.
• Provide Implementation/Migration-consulting services that support network refresh, on-going Design and product migration activities.
• Responsible to provide network documentations for project lifecycle including High Level Design (HLD), Low Level Design (LLD), Network Migration Plan (NMP), Network Implementation Plan (NIP), Network Ready For Use (NRFU).
• Execute all phases of project delivery including network staging, implementation and handover.
• Supervise and mentor partner delivery teams and Identify technical resource requirements during different phases of the project.
• Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
• Handle critical customer issues/problems along with crisis management skills.
• Effectively utilize lab resources for complex recreates of the customer setup replicating traffic pattern for the detailed Root cause analysis. This involves proper documentation if it is an unknown issue, filing Bugs and drives it to final resolution.
• Actively participate in knowledge sharing sessions within team.
• Work together with multiple teams across the organization to provide robust solutions to the customer issues and maintain customer relationship.
• Creating internal knowledge base documents which could help peers for faster resolution of known issues.
• Keep up-to-date with the latest technology products in the area of expertise to provide a high-quality support in current and future types of support services.

Sep 2011 – Dec 2014 · 3 yrs 3 mos · Bangalore, India

• Working in Routing Protocols backbone team in Cisco TAC.
• Handling cases related to all the routing and MPLS related protocols like NAT, DHCP, STP, OSPF, RIP, EIGRP, ISIS, BGP, MPLS, L2VPN, L3VPN, VPLS.
• Troubleshooting multicast in core networks.
• Handling routing protocols on different platforms like IOS, IOS-XE and NX-OS.
• Recreating customer's complex scenarios in lab and help them troubleshoot the issue.
• Filling bugs if required to improve the product.
• Platform level troubleshooting of all Cisco switches and 7600, GSR routers.
• Responsible for taking interviews for expansion of team.
• Responsible for mentoring new team mates.