Sagar Rusia

Software Engineer

San Francisco, California, United States6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Designed impactful order orchestration flows at UberEats.
Recognized by CEO for algorithm contributions.
Instructed over 500 new joiners in incident response.

Stackforce AI infers this person is a Backend-heavy Fullstack Engineer in the Food Delivery and Software Development industries.

Contact

sagar.skrusia97@gmail.com LinkedIn

Skills

Core Skills

Distributed SystemsIncident ManagementSoftware DevelopmentApisAlgorithmsRouting Algorithms

Other Skills

C++Computational MathematicsData StructuresDeep LearningGoHTMLImage ProcessingLegacy SystemsMachine LearningMentoringMicrosoft OfficeMongoDBOpenCVPythonSystem Reliability Engineering

About

Managing core order flow in UberEats Delivery org. Previously, I worked in multiple teams in the Customer Obsession org (July 2019 - June 2023). Additionally, I am an instructor for Incident Response and Technical Communication classes for new joiners, taught over 500+ new joiners across NAMER & LATAM. Also, a member of an internal organization called Ring0 that is dedicated to responding to and mitigating severe outages at Uber.

Experience

Uber

4 roles

Senior Software Engineer

Jun 2023 – Present · 2 yrs 9 mos

Managing core order flow in UberEats Delivery org. Designed order orchestration flows for "Shopper Pick & Pack", highlighted in Uber's 2024 Q4 earnings report.

Distributed SystemsIncident ManagementC++Go

Senior Software Engineer

Aug 2022 – Jun 2023 · 10 mos

Envisioned the next generation of support orchestration APIs, natively extensible for easier LOB integrations. 1.5yr+ long hustle that deprecated a 7 year old legacy stack.

Software DevelopmentAPIsLegacy Systems

Software Engineer II

Promoted

Feb 2021 – Aug 2022 · 1 yr 6 mos

Designed "sticky routing" and "automated escalations" algorithms that significantly impacted earner retention and reduced 1* CSAT for support issues. Got recognised by Dara (CEO) and org LT.

AlgorithmsData StructuresIncident Management

Software Engineer

Jul 2019 – Feb 2021 · 1 yr 7 mos

Designed and implemented various critical and impactful components that enable better and optimized routing (customer ticket to support agent matching) and effective workforce management.

Routing AlgorithmsWorkforce Management

Goldman sachs

Summer Analyst

May 2018 – Jul 2018 · 2 mos · Bengaluru, Karnataka, India

Worked on Plant Health Monitoring project with System Reliability Engineering team to measure the health of the plant and all its underlying resources.

System Reliability Engineering