Jan 2023 – Present · 3 yrs 2 mos · Greater Toronto Area, Canada · Remote

Oct 2022 – Jan 2023 · 3 mos · Hybrid

• I could motivate and lead individuals to project success by employing best practices and methodologies.
• Frequently reviewing performances and utilizing project management tools helped me to track milestones, identify risks and promptly remedy them.
• I served as a liaison between various teams and stakeholders to effectively coordinate objectives, deliverables, and timelines.

Jun 2019 – Oct 2022 · 3 yrs 4 mos · Hybrid

• I facilitated effective learning through diverse instructional methods and delivered training on off-the-shelf and custom content to cover a wide range of subject matter.
• Focusing on maximizing engagement and knowledge retention, I adjusted instructional styles based on the audience and provided recommendations to managers regarding overall customer experience.
• I ensured high-quality content delivery and strived to improve learning by contributing to team initiatives. With improved adaptability and a strong work ethic, I led the Global Learning Delivery Team to achieve a better customer learning experience.

Aug 2015 – May 2019 · 3 yrs 9 mos · Hybrid

• I was responsible for providing comprehensive customer support by promptly addressing inquiries related to the Red Hat Online Learning System (ROLE).
• With due diligence in assisting students in navigating Red Hat Online Learning (ROLE) course content, I ensured a seamless learning experience.
• I collaborated closely with the Red Hat Curriculum team, applied hotfixes to classroom content and lab environments, and conducted quality assurance testing as produced by the development team.
• To provide hands-on experience for students, I built and deployed custom solutions for training labs and regularly updated relevant content on the platform.
• Further, I pursued continuous learning and knowledge expansion in Red Hat products and solutions, staying up-to-date with the latest developments.

Jan 2015 – Jun 2015 · 5 mos · Bengaluru, Karnataka, India · On-site

• I interfaced with international customers to establish strong relationships and ensure their satisfaction by providing remote technical support to resolve product-related issues promptly.
• My ability to think critically and take subsequent action allowed me to prioritize customer problems and escalate them to respective authorities.
• I demonstrated technical prowess by debugging system-level problems within a complex, multi-vendor, multi-protocol network environment and documenting all technical issues and communications for future reference.
• By mentoring Tier 1 support engineers, I was pleased to add to their professional growth and enhance team performance.
• I was pleased to enhance collective knowledge through solutions articles and white papers appended to the company's knowledge base and operations.

May 2014 – Dec 2014 · 7 mos · Jaipur, Rajasthan, India · On-site

• I upheld the responsibility of installing and configuring Linux servers, ensuring optimal web, DNS, and mail service performance.
• I was humbled to deliver various training programs as a certified Red Hat System Administrator and Engineer, equipping participants with essential Linux system administration, troubleshooting, and server hardening skills.
• I leveraged my expertise as a Certified Ethical Hacker (CEH) and EC-Council Certified Security Analyst (ECSA) to educate my peers and juniors on ethical hacking skills and enhanced cybersecurity measures.
• With proficiency in managing Red Hat Hybrid Cloud Storage - GlusterFS, OpenStack Cloud Administration, and Red Hat Virtualization, I made meaningful contributions by optimizing resources.

Mar 2013 – Feb 2014 · 11 mos · Jaipur, Rajasthan, India · On-site

• I aimed to improve the organization's security structure by identifying and addressing gaps in existing networks, earning me certification as an Ethical Hacker.
• Delivered training sessions on network penetration using Backtrack and Metasploit and implemented effective security measures based on test findings.
• To enhance the functionality of systems, I performed troubleshooting tasks and managed the installation and configuration of Linux servers.

Sep 2012 – Feb 2013 · 5 mos · Nashik, Maharashtra, India · On-site

• To address digital security concerns in organizations, I focused on upskilling individuals to help them thrive in cybersecurity and ethical hacking.
• I conducted training sessions on certifications such as Certified Information Security Expert (CISE) and CEH (Certified Ethical Hacker by EC-Council). I contributed to organizational needs by successfully installing and configuring Linux servers.
• By facilitating meaningful sessions on Web Application Penetration Testing, I helped my peers address the security issues they faced in web-based applications, along with training them in Network Penetration Testing using Backtrack and Metasploit.