Nov 2022 – Dec 2023 · 1 yr 1 mo · Kitchener, Ontario, Canada · Remote

• At Bluescape, I worked as a Site Reliability Engineer managing large-scale infrastructure hosted on AWS Cloud, including multiple AWS accounts, VPCs, Kubernetes clusters, and databases (RDS, MongoDB Atlas, DynamoDB, ElastiCache). My responsibilities spanned incident management, cost optimization, CI/CD pipelines, and security compliance, while ensuring system reliability and scalability.
• Major Achievement:
• Spearheaded the production deployment of VictoriaMetrics, solving Prometheus scaling limitations and extending metrics retention from 10 days to 90 days, significantly improving long-term observability.

Nov 2021 – Jul 2022 · 8 mos · Toronto, Ontario, Canada · Remote

• At Caseware International, I worked as a Site Reliability Engineer managing infrastructure on AWS Cloud, supporting global engineering teams, and ensuring reliable, secure connectivity. I participated in on-call rotations to handle Jira tickets and delivered infrastructure improvements through sprint-based planning.
• Key Achievements:
• Designed and deployed a VPN client solution for Caseware’s engineering team in Ukraine, reducing latency and improving security when connecting to AWS and the Canadian datacenter.
• Successfully re-architected the network infrastructure, eliminating single points of failure by migrating from NAT instances and OpenVPN to NAT Gateways and VPC peering, ensuring inter-region connectivity with zero downtime.

Jul 2017 – Sep 2021 · 4 yrs 2 mos · Bengaluru Area, India · On-site

• One of the founding members of the SRE team at Razorpay, building scalable infra from zero to production-grade systems handling millions of transactions, where I helped build and scale the company’s infrastructure from the ground up. My work spanned architecting AWS-based environments, ensuring PCI compliance, and driving critical infrastructure initiatives that supported Razorpay’s rapid growth in the fintech space.
• Designed, provisioned, and managed AWS-based dev/stage/prod infra, meeting the needs of both internal dev teams and external banking partners.
• Led a team of L1 engineers, guiding them through sprint-based tasks and mentoring them toward infrastructure goals.
• Ensured PCI compliance across infrastructure provisioning, successfully driving annual certification processes with external auditors.
• Responded to incidents across Razorpay’s monitoring stack (Prometheus, Grafana, PagerDuty, SumoLogic), handling triage and RCA for production issues.
• Major Achievements:
• Built cross-network infra connecting Razorpay’s AWS Cloud with HDFC Bank’s bare metal servers, enabling secure VPN connectivity and two-way RDS ↔ MySQL replication that ensured 24/7 transaction reliability.
• Solved critical DNS scaling and throttling bottleneck, reducing API failures by 40% and improving uptime to 99.99%.
• Identified a kube-router CNI race condition causing pod outages, preventing repeated outages; fix was shared with the open-source community.
• https://github.com/cloudnativelabs/kube-router/issues/370#issuecomment-463967949
• Optimized Kubernetes cluster join time, cutting node spin-up delays by 60% and reducing infra spend by ~20% monthly using spot instances.
• Resolved graceful termination issue in pods, cutting failed requests during scaling by 80% and directly reducing payment failures for customers.

Jul 2015 – Nov 2016 · 1 yr 4 mos · Dubai · On-site

• At DM3, I managed infrastructure across internal servers and production environments hosted on SoftLayer and Telecity datacenters. I supported developers, maintained IBM Domino and local IT systems, and provided remote support across international offices (Egypt, Saudi, Europe)
• Key Achievement: Migrated 100+ Linux servers to a new virtualized platform, cutting infrastructure costs by 30% and improving scalability.

Jun 2014 – Jul 2015 · 1 yr 1 mo · Sharjah · On-site

• At UCS, I worked as a System Administrator, managing Linux and Windows servers across Rackspace, Hivelocity, and Azure. I supported web, database, and mail services, while also maintaining internal IT infrastructure such as Active Directory, VPNs, firewalls, and backups.
• Key Achievement: Successfully deployed UCS’s SMS alerting platform for enterprise clients, including the Dubai Ministry of Economy, where I implemented AirWatch MDM for secure device management.

Dec 2012 – Sep 2013 · 9 mos · Bangalore · On-site

• At Apigee, I worked as a Site Reliability Engineer, managing large-scale Linux infrastructure on AWS. My responsibilities included provisioning and decommissioning servers, monitoring with Nagios/Thruk/Icinga, and automating patching and configuration with Jenkins, Puppet, and Git. I also collaborated with engineering teams to troubleshoot and resolve production issues while ensuring zero-downtime deployments.
• Key Achievement: Improved service reliability by automating server provisioning and patching, reducing deployment-related incidents by ~30% and maintaining seamless customer uptime.

Mar 2012 – Nov 2012 · 8 mos · Bengaluru, Karnataka, India · On-site

• At Akamai, I worked as a Platform Operations Engineer, managing the company’s massive Edge Caching platform of more than 120,000 Linux servers worldwide. My role included incident resolution, cross-team collaboration, and supporting product deployments while ensuring round-the-clock reliability.
• Key Achievement: Helped sustain 99.99% uptime across Akamai’s global edge infrastructure, ensuring uninterrupted delivery for enterprise customers.

Aug 2008 – Mar 2012 · 3 yrs 7 mos · Bangalore · On-site

• At Carmatec, I served as a Senior Linux System Administrator and later as a Team Lead, supporting U.S based datacenters. I managed LAMP servers and acted as a Level 3 escalation point for complex incidents via ticketing, calls, and remote troubleshooting.
• Key Achievement: Promoted to Team Lead within a short span, managing 10 engineers and improving incident resolution efficiency by ~20% through better processes and coordination.

Feb 2006 – Jun 2008 · 2 yrs 4 mos · Greater Bengaluru Area · On-site

• At TLI, I worked as a Quality Analyst, ensuring compliance in outbound sales calls, supervising floor operations, and handling customer escalations. I also prepared sales performance reports and trained new agents in company policies and quality standards.
• Key Achievement: Enhanced call compliance by 15% and reduced escalations through effective training and supervision.