Jul 2021 – Oct 2024 · 3 yrs 3 mos

• Heading the Global Site Reliability Engineering, Cloud Infrastructure, Platform Engineering, CloudFinOps & Incident response teams responsible for enabling product & platform development, productionlize business services, whilst maintaining availability, performance, security & optimising costs across the organisation.
• Ensure 99.9% availablity of all Freshworks Products and Platforms.
• Define Strategies and Roadmap inline with all product BUs.
• Solution Architecture & Design.
• Product / Features Development, Debugging and Root Cause Analysis across the technology stack.
• Establish Cloud Center of Excellence
• Products & Platforms Architecture Reviews.
• Establish and enable Product SRE teams.
• Centralised Observability platform across Freshworks.
• Centralised DevSecOps value chain.
• Define SLA's, SLOs, SLIs and Error Budgets across all products and platforms.
• Enable and maintain Delight Metrics (RED & USE metrics) across the product org.
• Service ownership of entire Freshworks Cloud Infrastructure.
• Disaster Recovery and Chaos Engineering.
• Infrastructure as a Service and Platform as a Service offering.
• Enabling Application, Infrastructure & Data Security.
• Security, Compliance, Cost, Identity & Access Management Governance through Policy as a Code.
• Certificates Generation and Distribution.
• Centralised FinOps Platform and cost optimization across Freshworks Cloud environment.
• Cloud Cost Reviews, Optimization and Budget Allocation.
• Automation & Self Serve Methodology.
• Incident Response & Crisis Management.
• Event Driven Automation (EDA) & Robotic Process Automation (RPA).
• Mentoring & Development
• Product Management
• Stakeholder Management
• Vendor Management
• Hiring & Retaining excellent talent to formulate High Performing Teams

Sep 2019 – Jul 2021 · 1 yr 10 mos · Gurugram, Haryana, India

• Head the Site Reliability Engineering and Data Engineering functions as part of Core  Engineering to establish a centralized SRE practice for the purpose of productionalising key business services.
• Establish a centralized & Integrated Observability platform (Metrics + Logs + Traces).
• Data consolidation, warehousing, mining, distribution and analytics across Historical Markets Data, Curent Market Data, Training Data and Post Trade Data.
• Enable and maintian High Performance Compute (HPC) infrastructure responsible for model trainings & inferencing of trading strategies across all trading teams.
• Kafka as a Service for data distribution across various business applications.
• Streaming Data Pipeline & ETL workloads for data warehousing & Data Mining.
• Centralised Data Analytics platform across organization.
• Development of tools, platforms and product features to be used across the organisation.
• DevOps value chain for agile SDLC.
• Infrastructure as a Code for one click integration, deployment & configuration of the complete application stack.
• Centralized governance by implementing Policy as a Code.
• Data Governance & Distribution Policies.
• Define Service Level Objectives (SLO) and indicators (SLI).
• Maintain a highly motivated team and team mentorship.
• Stakeholder, Supplier and Vendor Management

Aug 2011 – Sep 2019 · 8 yrs 1 mo · Noida Area, India

• Lead the SRE, Observability & Automation architecture function responsible for a broad set of capabilities and projects.
• EA SRE, DevOps Strategy, Architecture, Roadmap and Solution Design
• Establish AIOps Platform which includes:
• Unified Observability platform on OSS
• Predictive Modelling and Analytics across Observability pillars (Metrics, Logging, Distributed Tracing and Code Profiling).
• Automated pattern based Self Healing platform
• Centralized Notification Engine & Crisis Management platform
• Automated Infrastructure - IaaS and PaaS
• Centralized Service Mesh implementation for:
• Single pane of glass for Service Taxonomy
• Service Distribution & impact mapping
• Ingress & Egress Traffic gateway
• Centralized Metric collection
• Self serve Secrets Management & Automation.
• Enterprise Systems Management Remediation and Improvement
• Network Management and Automation
• Fully integrated & automated IT Service Management (ITSM).
• Application Performance Management (APM)
• Stakeholder Management
• Product Management
• Vendor and Supplier Management
• Notification and Communication Management

Mar 2009 – Aug 2011 · 2 yrs 5 mos

• Investment Banking technology and infrastructure solutions design and delivery management.
• Stakeholder, team, project, vendor and relationship management
• Business and technical requirements management
• Technology and infrastructure solutions design and delivery management
• Front Office application monitoring and management strategy and architecture management
• ESM solutions design and relationship management
• ESM strategy and architecture management
• ESM product management

Oct 2006 – Mar 2009 · 2 yrs 5 mos