Jan 2022 – Aug 2024 · 2 yrs 7 mos

• Worked as a part of the team to create an application that would onboard customer services using logs & subscription level data and perform value added analysis related to reliability, identify potential issues before they occur and provide an overall health status related to the customer’s resources.
• Using Grafana to build Dashboards for Customer Level resource health.
• Restructuring & automating the current process of ICM monitoring workflow using Logic apps to provide efficient monitoring capabilities.

Apr 2020 – Dec 2021 · 1 yr 8 mos

• Designed and developed a system to measure End to end Availability metrics & Root Cause Analysis using Azure Data Factory.
• Designed and implemented system for Rate Limit and Quota Limits on different API calls to Service.
• Designed ML based system to predict anomalies & provide an enriched view of issues based on various dependent parameters.
• Designed and delivered end-to-end new alerting system on existing APIs, allowing the Customer centric view of the failures and dips (SLI - SLOs).
• Automated incident enrichment, which reduced the manual effort of identifying underlying issues related to service failures.
• Designing Monitoring hooks for SLO and SLA based on Business KPIs.
• Designing & developing Dip & Anomaly detection related to Platform Services and User defined Journeys related to App Data.

Dec 2018 – Mar 2020 · 1 yr 3 mos · Hyderabad Area, India

• ▪ Implement core development of new functionality, enhancements to existing functionality, and platform maintenance work
• ▪ Identifying code bugs and making fixes for the same.
• ▪ Create and execute test scripts, both automated and manual
• ▪ Troubleshooting escalated support issues - collecting data, performing analysis on root cause, and implementing short- and long-term solutions
• ▪ Working on hardware related issues like maintaining resource utilization(e.g., application impact on memory and CPU, caches, etc), upgrades if necessary.
• ▪ Developing Tools, applications, code improvements and scripts to resolve operational burden.
• ▪ Mentoring peers via code review and ad hoc assistance

Jun 2017 – Dec 2018 · 1 yr 6 mos · Hyderabad Area, India

• ▪ Identified redundant issues and created automations to mitigate them. Designed and developed many scripts to reduce manual work.
• ▪ Performed SPT s (Service performance tests), on various Tier 1 and 2 services and Hardware Migration.
• ▪ Owned the Ticket reduction plan for Identity Services (Phase 1 and 2), and was nominated for clearing and reducing the flow of Sev-3 tickets for many weeks in a row.
• ▪ Q4 and PrimeDay readiness tasks: Host count calculations based on SPT results, Dashboard creation and VIP partitioning, clearing Infosec Vulnerability and Policy engine risks.
• ▪ Won the “On the Spot” award for proactively working on creating a script that would analyse the number of Low sevs present in the queue and send an automated email every week (customizable) to managers and respective focal. (part of Ticket reduction plan).

Mar 2015 – May 2017 · 2 yrs 2 mos · Mumbai Area, India

• ▪ Involved in the development and testing of MTBT as well as some modules of the GIFT Project.
• ▪ Designed and developed the routers for DropCopy Module.
• ▪ Design, development and testing of various utilities and proactively created and tested some utilities which reduce manual work.
• ▪ Involved in Benchmarks, Parallel Runs and Documentation work for IADs, FS of various requirements.
• ▪ Worked on an new module “Store” as Developer and Tester.
• ▪ Hot fixes (code changes + testing) of various codes that need to go live on an urgent basis.
• ▪ Managing the SVN repositories and deployment of updated code on different environments.