Oct 2020 – Oct 2021 · 1 yr

Mar 2018 – May 2019 · 1 yr 2 mos · Hyderabad, Telangana, India

Mar 2017 – Apr 2017 · 1 mo · Greater Chennai Area

• Leading & Managing Global Kindle application.

Apr 2017 – Mar 2018 · 11 mos · Gurgaon, India

• Heading Airtel Digital operation, managing online payment, airtel.in and myairtel app through which customer can directly connect to airtel.
• Leading & Managing DevOps (Build & Release/Deployment/go-live & Post Prod Support) Application/Production Support, CI/CD, Automation and visualisation.
• Good understanding on Application Lifecycle Management (ALM), Continuous Integration (CI), Continuous Deployment & Delivery (CD), Continuous testing (CT), Software Configuration Management (SCM).
• Using tools like jenkins, kibana, ELK, selenium, maven, GIT, JIRA and Devops tools. Good experience on Config mgmt. / Infra Automation tool like: Puppet, Chef, IBM Tivoli, HP Operations centers.
• Used tools like puppet/Chef/Jenkins/IBM UCD/Docker
• Service management and automation tool like, Nagios, Dynatrace, Appdynamics
• Continuous security management like Splunk, MacAfee
• Heading & Setting up DevOps Practice
• Providing, supporting (L1, L2 & L3 Team) & Managing 24*7 environment, high severity incident management (like P1,P2)
• Severity definition with client and complete sign-off on Service Delivery Model as per ITIL guidelines.
• Technology watch, fix, incident handling, change and release process, Infra upgrade and bug fix rollout
• Performance monitoring & Optimization
• Resource Training, task assignment, shift handling, forecasting, capacity planning
• P&L, Budget forecast, Hiring, Talent Development
• Managing stakeholders (business, technology, senior management)
• Defining and Implementation of matrix, Reporting to Senior management
• Responsible for staff performance, day to day Staff work management, prioritization.
• Engage with broader teams across IT and non-IT and coordinate work and issue resolution.
• Act as custodian of the IT environment and control all changes to the environment
• Responsible for deployment of solutions and changes to the environment.
• Responsible to implement monitoring, alerting solutions and design a response and resolution.

Apr 2016 – Dec 2016 · 8 mos · Gurugram, Haryana, India

• Leading & Managing DevOps, Enterprise Managed Service (Build & Release/Deployment/go-live & Post Prod Support), Infra & Application/Production Support Team from India & Global Team
• Good understanding on Application Lifecycle Management (ALM), Continuous Integration (CI), Continuous Deployment & Delivery (CD), Continuous testing (CT), Software Configuration Management (SCM).
• Good experience on Config mgmt. / Infra Automation tool like: Puppet, Chef, IBM Tivoli, HP Operations centers.
• Used tools like puppet/Chef/Jenkins/IBM UCD/Docker
• Service management and automation tool like, Nagios, Dynatrace, Appdynamics
• Continuous security management like Splunk, MacAfee
• Heading & Setting up DevOps Practice
• Providing, supporting (L1, L2 & L3 Team) & Managing 24*7 environment, high severity incident management (like P1,P2)
• Severity definition with client and complete sign-off on Service Delivery Model as per ITIL guidelines.
• Technology watch, fix, incident handling, change and release process, Infra upgrade and bug fix rollout
• Performance monitoring & Optimization
• Resource Training, task assignment, shift handling, forecasting, capacity planning
• P&L, Budget forecast, Hiring, Talent Development
• Managing stakeholders (business, technology, senior management)
• Defining and Implementation of matrix, Reporting to Senior management
• Responsible for staff performance, day to day Staff work management, prioritization.
• Engage with broader teams across IT and non-IT and coordinate work and issue resolution.
• Act as custodian of the IT environment and control all changes to the environment
• Responsible for deployment of solutions and changes to the environment.
• Responsible to implement monitoring, alerting solutions and design a response and resolution process.
• Onsite Co-ordination, Reporting, Matrix, client communication, User management, escalation management

Nov 2015 – Apr 2016 · 5 mos · Bengaluru, Karnataka, India

• www.ajio.com Reliance JIO fashion Ecommerce
• Lead Production Launch of Reliance fashion e-commerce – www.ajio.com
• Defining & Set-up complete production infrastructure(Network/system/DB/middleware) for JIO ecommerce(OMNI Channel)
• Defining & Set-up of HA/DR/DR Sites
• Defining high severity with business and tech
• Set up 24*7 Application support team & SD model
• Defining service & support Delivery
• Establishment of Service desk/Communication channel/notification for High Sev(1 & 2)
• Defining CI’s & KPI’s
• Managing stakeholders
• Defining and Implementation of matrix, Reporting to Senior management
• SLA, Escalation Matrix, Communication process implementation
• Hiring, Resourcing & Commercial with client
• Complete set-up of Operation & Production support Team/Processes for e-commerce application (Inventory & Marketplace)
• Implementation of ITIL process (Incident, Problem, Change Management)
• Managing and participation with all business stakeholder and maintain vendors
• Resource Planning/hiring/training/Cost analysis & Forecasting
• Service Desk/Support Delivery/Incident/Problem/SR/Change Management/Prod Bug Fix
• Responsible for staff performance, day to day Staff work management, prioritization.
• Engage with broader teams across IT and non IT and coordinate work and issue resolution.
• Act as custodian of the IT environment and control all changes to the environment
• Responsible for deployment of solutions and changes to the environment.
• Responsible to implement monitoring, alerting solutions and design a response and resolution process.
• Responsible to build a proactive, efficient and effective team in achieving results faster.
• Consistently define improvement ideas and implement these ideas.
• Create weekly and monthly reports and demonstrate to senior management on performance and value adds from the team

May 2013 – Nov 2015 · 2 yrs 6 mos · Gurugram, Haryana, India

• Started e-commerce Company to capitalize opportunity and become part of this growth.
• Architect & Design of Travel e-commerce platform (travelgyani.com), integrated with various travel system like Amadeus, third party APIs for flight booking engine, hotel booking engine, sms engine, email integration and Analytics.
• Architect & Design of ecommerce market-place tousmart.com with all integration like, vendor management, sales management, financial management, inventory management, warehouse management, shipment management, out of stock notification, discount coupon management, social media integration etc.
• Digital media & Print Media marketing through google analytics, AdWords, social media management through Facebook, twitter, Pinterest, google +, LinkedIn, print media through leading newspaper like Times of India, Hindustan times
• Data Analytics to understand customer behavior, market forecast, sales forecast, inventory management
• Complete set-up of IT team, Operation team, Marketing & Sales promotion team
• Manage day-to-day operation, financial management, vendor and supplier management
• Customer management, sales management, supply chain management

Aug 2011 – Jan 2014 · 2 yrs 5 mos

• This is a challenging opportunity for an experienced Project Manager to work in Production Support and SSEs delivery for these data warehouse applications. The individual would be responsible for maintaining the serviceability of the applications and delivering the SSEs accurately and in a timely manner to assist the business in achieving its goals. Interacting with key stakeholders and managing their expectations.
• Production Support functions
• (Incident Management; Problem Management; Change Management; Release Management; Configuration Management, Business Continuity/Disaster Recovery)
• Lead a medium to large size application support team and be completely accountable in all aspects
• Building relationships
• Project Engagement - Look at the maintainability and supportability of the applications delivered; Transitions from projects
• Ensure that work performed within the group is supportable and compliant within the overall IT strategy of FIL
• Ensure that work is completed and delivered as quality goals
• Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes.
• Works under minimal supervision to meet goals set by management
• Look at innovative ways to improve service levels
• Maintains a high level of functional knowledge and growth within the team
• Track the risks and issues and work to actively resolve/mitigate
• People Management & effective mentoring/coaching
• Maintain a knowledge bank to improve service and manage risks
• Pro-active communication and customer engagement
• SLA management in co-ordination with SDM and business
• Suggest improvements in system development process / application areas
• Provide guidance to project leads / technical specialists and ensure continuous skill development by proactively identifying training needs, and organizing training
• Appraise team members and performance as per defined process

Jun 2009 – Jul 2011 · 2 yrs 1 mo

• Primary Responsibilities:-
• Managing 5 support Teams in India, supporting application.
• Liaison between Business users and management.
• Provide leadership, mentoring, guidance and support to ensure team members are working effectively and successfully completing tasks
• Involved in objective settings, training and development, involvement in new hiring, and team building activities.
• Assess, identify, and develop team skills (based on business need) by facilitating and providing feedback to team members on customer service, and communication skills
• Keep tracking of SLA’s and maintaining TTR and TTF
• Involved team in Knowledge management.
• Smooth transition of new project.
• Maintain high level of employee morale within the team through open communication
• Prepares and delivers monthly and quarterly support metrics to senior management
• co-ordination with vendor
• Member of Production Management Forum (India):-
• To discover current support teams & activities
• To network with other support groups
• To identify points of leverage
• To leverage best practices and data workflows in other support groups
• To take advantage of lessons learnt from difficult implementations
• To innovate in support functionality to increase productivity and resiliency
• Working on to reduce Attrition in Production support team
• MANAGEMENT/PERSONAL SKILLS
• Has a clear appreciation of strengths and limitations. Seeks guidance and advice when appropriate to accomplish tasks and perform the role in an effective and efficient way.
• Provides clear vision and direction. Builds commitment to goal achievement. Motivates staff to ensure they achieve their professional goals.
• Ensures development of staff through effective performance management.
• Plays a constructive role as member of the tea

Sep 2007 – May 2009 · 1 yr 8 mos

• Westpac bank & Common Wealth Bank of Australia
• Functioning as Production Support DBA Lead and taking care of four database account which includes more than 400+ databases which ranges from 20 GB to 20 TB
• Work allocation, tracking of a team, mentoring team.
• Provide Oracle DBA support
• Resolving all kinds of incident or problem tickets as per defined SLA.
• Working knowledge with service management/tickets tools.
• Application batch monitoring, Job Scheduling, stability and issue resolution.
• Provide assistance in the resolution of production support issues. Liaise with the users/teams to ensure successful resolution of the reported incident.
• Research and resolution for problems relating to trade feeds, messaging links and data reports.
• Ability to prioritize and multi-task will be essential
• Proactive approach, strong drive to learn, with a "problem solving" attitude.
• Collaborative work style with good written and verbal communication
• Providing training, guidance, mentoring to new hires
• Following ITIL process

Sep 2005 – May 2007 · 1 yr 8 mos

• CIW (Compaq Information Warehouse) – Mission Critical Application
• Functioning as Team member on Database Technologies; managing 8 personnel with accountability of
• Oracle Server and BI application support (Database Size ranging from 600GB to 4TB) for business intelligence applications of HP.
• Coordinating with development team & client based in France & Germany.
• Providing technical expertise, application support, maintenance, recovery, production releases.
• Applying developed knowledge for resolving common/ complex business / technical issues within established guidelines and recommend appropriate alternatives.
• Handling problems of diverse complexity/ scope & handle unique situations.
• Direct team activities and facilitate information validation/ team decision-making process.

Feb 2005 – Sep 2005 · 7 mos · Pune/Pimpri-Chinchwad Area

Jun 2001 – Dec 2003 · 2 yrs 6 mos