Jan 2022 – Dec 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · On-site

• Designed and implemented a customized chat bot system for Ola’s driver operations, cutting support costs by 90% and speeding up driver onboarding touchpoints.
• Conceptualized and led the migration of Ola’s mobility platform to a cloud-native architecture, resulting in seamless scalability for peak-load events and reducing cloud expenditures by 40%.
• Built and launched Ola’s agile Program Management Office from scratch, driving a 72% drop in ad-hoc workflows and aligning product, engineering, and operations teams with mobility KPIs.
• Overhauled the driver partner onboarding journey, automating KYC processes and slashing turnaround times by 80%, which boosted Ola’s partner satisfaction scores.
• Managed high-stakes engineering releases for Ola’s app ecosystem, ensuring rapid deployment and maintaining five nines uptime during market expansions.
• Drove adoption of CI/CD and DevOps practices across Ola’s technology teams, resulting in 30% faster feature rollouts and enhancing vehicle tracking reliability.
• Collaborated closely with business, product, and regulatory teams to successfully launch compliance features, reducing risk exposure and ensuring Ola’s adherence to evolving mobility regulations.

Dec 2018 – Jan 2022 · 3 yrs 1 mo · Hyderabad, Telangana, India · On-site

• Directed OS upgrade programs for Qualcomm 7125 S and 845R chips on the OPPO RENO series, impacting over 21 million users across SEA, MEA, and SWA regions, enhancing Android stability and user experience.
• Drove a 20% improvement in delivery rates through strategic planning and operational oversight, stabilizing Android performance in diverse markets.
• Managed program delivery affecting a user base of 32+ million, implementing targeted product enhancements to optimize document storage efficiency.
• Spearheaded the design and launch of the Mobile Configuration System (MCS), automating complex XML configurations and reducing manual intervention.
• Reduced build delivery time by 11% by optimizing development workflows and cross-functional collaboration, significantly boosting operational efficiency.

Aug 2008 – Dec 2018 · 10 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

• Led localization efforts for critical Samsung applications—including Samsung Pay, Galaxy Store, Calendar, Jio 4G network stabilization, and Knox—in India, ensuring full compliance with local market requirements and enabling seamless integration.
• Spearheaded a high-performing team of 18+ engineers managing North America OS upgrades, achieving zero defect leakage and earning top delivery team recognition for quality and reliability.
• Successfully delivered 44 defect-free projects across North America, enhancing Samsung’s reputation for robust and timely product releases.
• Pioneered the design and redevelopment of Samsung’s first feature phone at the India center, demonstrating innovation, technical leadership, and commitment to market-specific product excellence.
• Led multiple mid-segment smartphone projects from the India R&D center, driving significant revenue growth and contributing substantially to the division’s financial success."