May 2023 – Present · 2 yrs 10 mos · United States · Remote

• As the founder of MoGility Training, I drive organizational growth by integrating SAFe and Agile frameworks with Salesforce optimization strategies. I specialize in guiding Agile transformations, delivering dynamic SAFe and Agile training, and consulting on scalable process improvements—particularly where Agile intersects with Salesforce architecture and business operations.
• 🌟 My Expertise Includes:
• ✅ Leading Agile & Salesforce-Integrated Transformations
• ✅ Teaching SAFe and Agile Classes with a Business Systems Lens
• ✅ Salesforce Process Design, Optimization & Admin Support
• ✅ Agile Role Fill-ins (Scrum Master, Delivery Manager, Product Owner)
• ✅ Custom Agile and Salesforce-Aligned Planning
• By blending technical Salesforce knowledge with Agile methodologies, I help companies streamline operations, boost adoption, and enhance cross-functional visibility. Whether facilitating SAFe workshops, implementing Salesforce automations, or crafting tailored delivery models, I’m focused on sustainable, scalable success.

May 2022 – May 2023 · 1 yr · United States

• Led global PMO operations, contributing to $100M+ revenue growth and a 10% profit margin increase within 10 months
• Implemented Salesforce automation to streamline project reporting and reduce manual tracking across 12 product lines
• Designed dashboards that improved executive visibility into customer retention and operational performance, supporting a 40% churn reduction
• Drove Lean-Agile transformation, boosting delivery output by 21% through process optimization and system alignment
• Established dual-track development frameworks, enhancing collaboration between engineering, product, and business teams

Jun 2021 – Jan 2022 · 7 mos

• Implement Agile practices and educate the team on how to execute within the framework
• Provide mentoring and issue resolution oversight to ensure the team is continually growing but not struggling to succeed or meet deadlines
• Architect roadmaps and staffing needs with Senior Leadership to support the strategic goals of the organization

Oct 2020 – Oct 2022 · 2 yrs

• Directed a team of 47 managing enterprise systems for $8B federal consulting operations, increasing profit margins by 16%
• Led Salesforce adoption to automate compliance workflows and streamline Agile/SAFe reporting processes
• Developed custom Salesforce Flows to reduce approval cycle times and improve operational efficiency across government contracts
• Introduced OKR tracking systems, aligning strategic goals with day-to-day execution
• Reduced operational costs by 18% through Robotic Process Automation and system integrations
• Manage and create strategy for the organization on the Agile and SAFe journey
• Own the Objectives and Key Results across the organization, which includes tool selection, training, and communication
• Act as an embedded member of the LACE to aide in implementation of SAFe

Oct 2020 – Jan 2022 · 1 yr 3 mos

• Lead and coach the Enterprise through Agile changes. Which includes training for leadership, specific roles, and individual teams.

Nov 2018 – Oct 2020 · 1 yr 11 mos

• Spearheaded Agile transformation across IT, InfoSec, Infrastructure, and Marketing, increasing employee engagement by 43%
• Standardized processes and introduced Centers of Excellence (COEs) still in use today
• Leveraged Salesforce dashboards to track Agile adoption KPIs and improve transparency across departments
• Automated marketing and client engagement workflows, reducing campaign deployment times and manual interventions
• Decreased employee churn by 18% through cultural and process improvements
• Created and Led a User Group for peers, Product Owners, and Analysts to train on Agile topics, to collaborate and standardize process across the organization
• Member of a Center of Excellence group where we lead enterprise wide initiatives to assist us in moving to Agile
• Lead Agile Best Practice improvement as part of a Steering Committee for groups across the enterprise
• Act as Senior Project Manager/Scrum Master for Middleware Services projects and Environment Support Teams.
• Scope, plan and manage Agile projects.
• Communicate project and operational status across teams, departments and leadership.
• Drive continuous improvement.
• Facilitate technical and architectural discussions.
• Create and manage team backlog.
• Act as a single point of contact for a portfolio of projects.
• Identify and manage project issues and risks.
• Identify and facilitate education, training and cross-training opportunities.
• Ensure completion of project deliverables and ensure projects are delivered on-time with superior quality.
• Drive a customer-centric, delivery-oriented mentality.
• Implemented Azure DevOps (ADO) and incorporated Agile process

Mar 2018 – Sep 2018 · 6 mos · Overland Park, KS

• Work independently with minimal supervision.
• Lead projects from planning through deployment
• Manage complex projects and programs
• Identify project schedule, budget estimation, project implementation plan including risk mitigation
• Define resources, project deliverables and milestones for project implementation
• Work with internal project teams, client IT and third-party vendors by communicating expectations, providing feedback, and managing conflicts impacting the project
• Review project reports, identifies and addresses project issues by facilitating decision making within the project team to ensure project stays within project objectives (in terms of time, scope, budget)
• Report on project status, project cost and other important aspects to team members, clients and management
• Responsible for maintaining adequate technical and project documentation
• Coach junior staff, by helping them to make decisions, solve problems, manage meetings and set goals, provides feedback on project-related tasks, delegates and assigns project responsibilities where junior staff is involved
• Assist the team in responding to RFPs
• Assist senior staff in defining guidelines, training new employees, and ensuring conformance to company policies and procedures

Aug 2017 – Feb 2018 · 6 mos · Overland Park, KS

• Managed projects, implementing process, and creating dashboards for infrastructure, help desk, telecom, business intelligence, and data science.
• Created and implemented process for five departments – HelpDesk, Telecom, Business Intelligence, and Infrastructure
• Mentored Business Analysts and project managers on SDLC process including 8 to 10 individuals
• Managed vendor relationships and ensure delivery is on time and on budget for multiple projects
• Manage large scale projects simultaneously for Software Development, HelpDesk, Telecom, Business Intelligence, and Infrastructure
• Act as Business Analyst in capturing requirements for HelpDesk, Telecom, Business Intelligence, and Infrastructure
• Lead one or more agile development projects as Scrum Master and Project Manager
• Employ best practices for agile methodology utilizing the Scrum framework, while operating within the department’s overall SDLC Framework
• Work collaboratively with a team to give input around and support the strategic direction of the initiative as a whole
• Developing, planning, and managing activities for infrastructure and software projects ensuring that project goals are accomplished and in line with business objectives.
• Motivate and support scrum team members. Ensure they have the tools and knowledge to do their job and that all blocking issues are resolved quickly
• Create self-organizing agile teams. Facilitate the delegation of tasks and responsibilities among team members
• Engage Business Analyst/Product Owners in the creation of user stories and requirements. Refine user stories for development consumption, and maintain an accurate backlog
• Act as Facilitator for Sprint Planning, Daily Scrum, Sprint Demos, Backlog Grooming and Retrospective sessions
• Communicate project status via Agile Reporting Guidelines to all internal stakeholders and continuously refine/improve metrics by working with the team; Escalate issues that require executive attention

Mar 2017 – Jul 2017 · 4 mos · Kansas City, Missouri Area

• Manage multiple large-scale web and digital projects simultaneously.
• Review the client business model.
• Articulate project objectives to team members.
• Assist with ground-level project execution.
• Deliver projects/programs that exceed expectations.
• Act as an internal liaison that reinforces client/project priorities, clarifies requirements, and solve for identified, cross-discipline gaps.
• Schedule and run meetings with internal constituents.
• Host project training as needed for on-boarding or client needs.
• Manage project team relationship in coordination with Consulting Lead.
• Support the Consulting Lead and team in scoping new engagements and driving internal and external communications (scheduling meetings, compiling/distributing notes, tracking action items, and ensuring follow-through on intermediate and milestone deliverables, etc.).
• Maintain project momentum and keep the project and team on track.
• Catalog and maintain all project documentation and deliverables.
• Support requirements gathering and refinement including stakeholder interviews (and any required gap analysis), gathering and organizing supporting information, analyzing data, and prepping reports that summarize findings; function as a stakeholder proxy both authoring and validating acceptance criteria.
• Define and clearly explain necessary project processes/workflows.
• Coordinate and/or author points of view as required by projects.

Jan 2016 – Mar 2017 · 1 yr 2 mos · Kansas City, Missouri Area

• · Release Management – Evaluated the goals and backlog to ensure releases were planned accordingly. Scheduled and led release-planning calls with team to discuss plans for each assigned release. Communicated Release Plan to clients. Functioned as the first line of contact in the initial release to Production.
• · UI Design – Designed new digital screens and web pages in a wireframe or prototype, ensuring that the UI visually communicated the path as laid out. Created a style guide to ensure that a consistent design language was applied across the product.
• · UX Designer – Interviewed end users, researched market data, gathered findings, and presented to key stakeholders. Translated concepts into wireframes/mockups that led to an intuitive UX.
• · Quality Assurance – Actively participated in Quality Assurance, including hands-on system and user testing of the software developed as required. Documented, socialized, and triaged issues, defects, and enhancement requests. Managed traceability matrices, change requests, test plans and test cases, user guides, capability discovery, and delivery roadmaps. Supervised the Development teams’ progress within a given project while successfully engaging in multiple projects simultaneously. Identified, managed, and mitigated all issues and risks to minimize impact to project scope and schedule.
• · Business Development/Marketing – Travelled to industry specific conferences to network and present product demonstrations. Maintained and nourished relationships. Built a social media presence pertinent to the industry and user demographic.
• · Planned and led a project that produced SOC Certification for the company and arranged a training boot camp, which included travel, hotel accommodations, and multiple sessions for clients.
• · Created several templates and training sessions for the BA team for guidance and process improvement.
• · Managed and outlined development for User Interface (UI) enhancements to the legacy UI.

Jan 2012 – Oct 2015 · 3 yrs 9 mos · Kansas City, Missouri Area

• · Managed large-scale projects for 11 developers, 3 business analysts, and a Scrum Master.
• · Managed the budget and risk analysis through JIRA. Independently analyzed business needs.
• · Created digital designs for UI enhancements.
• · Recommended innovative solutions.
• · Produced accurate and thorough project documentation.
• · Produced deliverables and artifacts including project benefits, feasibility, requirements, scope, risks, and justification.
• · Provided training documentation for customers and company application analysts regarding new technology. Participated in client conference calls.
• · Developed, maintained, and executed a wide range of basic quality tests and analysis to ensure applications met/exceeded technical specifications, company standards, and user requirements.
• · Reviewed and/or gathered test plan requirements.
• · Developed and/or revised test scripts.
• · Gathered and/or coordinated the collection of test data, executed test scripts, and then documented and analyzed any program flaws or issues.
• · Performed test activities including retesting software fixes or enhancements and ensuring reported problems were resolved.
• · Validated output against the system and assisted with research of anomalies.
• · Provided production support to customers by testing parameter and/or configuration changes in the Test environment and reporting any adverse impact in the customers’ systems or data.
• · Participated in risk analysis conversations as part of the Project Team.
• · Functioned as a liaison between clients and Development project teams in an Agile environment.
• · Created a Gantt chart to assist the team in managing workloads for multiple projects.