Jun 2020 – Oct 2021 · 1 yr 4 mos · Pune, Maharashtra, India

Jun 2018 – Jun 2020 · 2 yrs · Bengaluru, Karnataka, India

Dec 2015 – May 2018 · 2 yrs 5 mos · Bengaluru Area, India

• Responding to and resolving technical problems and emergencies.
• Develop and revise deployment automation code written in Ansible or Chef.
• Iterative analysis, modeling, testing, profiling of various java components of the SaaS application.
• Documenting findings and recommendations for improvement; Document what you have done in how-to wikis.
• Maintaining and enhancing production level tools and utilities.
• Ensuring efficient and scalable artifact deployments to production servers using automation scripts and other deployment tools.
• Making recommendations to, and interfacing with engineering to ensure 100% application uptime.
• Monitor the SaaS environment and work with QA, Developers, and others to identify and solve problems
• Ensure that failover mechanisms are in place and are working correctly.
• Work with other departments in the company to gather requirements and coordinate activities.

Nov 2014 – Nov 2015 · 1 yr · Navi Mumbai

• Roles & Responsibilities:
• Support an always-available cloud-based IaaS platform
• Support application deployments, building new systems and upgrading and patching existing ones.
• Develop automation to quickly and rapidly deploy instances from hardened images
• Using monitoring tools to find problems, resolve and/or escalate to development and ensure that we don’t exceed our SLAs
• Identifying Problems creating Solutions and Providing RCA in a timely manner
• Build and manage development and testing environments, assisting developers in debugging application issues using tools
• Participate in the building of tools and processes to support the infrastructure
• Contribute to the creation of system support documents such as run books used by our NOC
• Leverage scripting to build required automation and tools on an adhoc basis.
• Operate the platform within our security and privacy guidelines
• Learn on the job and explore new technologies with little supervision.

Jul 2013 – Nov 2014 · 1 yr 4 mos · Pune Area, India

• Roles & Responsibilities:
• Work on incidents of various priorities which requires 'hands-on' technical understanding of the systems, architectures, various products and issues and works towards resolution and escalate if necessary.
• Ensures adherence to SLAs by resolving tickets. Checks System & Application health and reports anomaly.
• Take immediate resolving actions to mitigate the irregularities found in the Application & Systems and document the same for future references
• Delivers as per project requirements, which might include building new servers, implementation of new projects as per requirements, etc.
• Installation & Configuration of Application Servers like Jboss & Tomcat.
• Monitoring & Analyzing System & Network Infrastructure; suggesting optimum solutions after considering the security constraints.
• Collaborates with the team members to influence and ensure that support is operating efficiently and generates accurate reports
• 24x7 rotational on-call support for offshore/remote on Emergency Response calls (ERT). Driving Root Cause Analysis (RCA), Preventative action follow through, and participation in weekly operations reviews.
• Coordinates with vendor to provide a break-fix as required.
• Update documentation for Infrastructure Changes, Process maps, System diagrams, RCA etc.
• Achievements / Awards:
• Received an ACE (Achieve Company Excellence) award in June-2014. This award is given to only few people in the Company.

Feb 2011 – Jul 2013 · 2 yrs 5 mos · Pune Area, India

• Roles & Responsibilities:
• Managing web and java based applications, ensuring uptime, responsiveness and SLAs in a production environment.
• Monitoring and Maintenance co-ordination of the Java Application on Linux systems (CentOS) and database servers (SQL Server 2000).
• Achieve business and organization goals, visions and objectives.
• Configure and maintain tools with the help of Shell / Perl scripting in Operations center that helps to keep the application operating efficiently.
• Regular health check monitoring on Linux systems (CentOS), log analysis and reporting as per the process laid down by the company.
• Manage new builds and server deployments.
• Identifying problems, creating choices and providing alternative course of actions by developing Shell / Perl scripts.
• Troubleshoot service problems on Linux based Operating Systems (CentOS) and Database Systems (SQL 2000), escalating issues within the organization as needed.
• Provide daily / weekly operations reports to Operations Management
• Working in a shift-based work schedule
• Maintain proper documentation and records with regards to release, patch, change management etc. as per the requirements of company policy and procedures.

Jun 2008 – Feb 2011 · 2 yrs 8 mos · Mumbai Metropolitan Region

• Roles & Responsibilities:
• Monitoring and Maintenance co-ordination of the Java Application on Linux (Redhat, CentOS) & Unix Systems (HP-UX) and database servers viz. SQL Server 2008 & Oracle 10gr2.
• Support functions for the end user of the application software (VB based) and database server (SQL 2000).
• Achieve business and organization goals, visions and objectives.
• System & Security testing of the application software by manual & automated methods.
• Analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity.
• Regular health check monitoring on Linux (Redhat, CentOS) & Unix Systems (HP-UX), log analysis and reporting as per the process laid down by the company.
• Identifying problems, creating choices and providing alternative course of actions by developing Shell scripts.
• Co-ordination with the Hardware Vendors (HP) for reporting and resolution of failures.
• Co-ordination with System Support Group and post activity verification for any system related exercise such as patch application, software promotion etc.
• Occasionally provide end user training and handholding for new users of the system.
• Conduct the ISO 27001 training and audits.
• Maintain proper documentation and records with regards to release, patch, change management etc. as per the requirements of company policy and procedures.