Feb 2018 – Oct 2018 · 8 mos · Bengaluru, Karnataka, India

• Support and Deployment services for Converged and Hyper Converged solutions.
• Expert in troubleshooting VMware Virtualized environment.
• Expert in troubleshooting virtual storage and virtual network.
• Expert in designing and architecting the resource pools, providing consultation in resource allocation and capacity planning.
• Providing RCA for ESXi crash (PSOD, hostd and vpxa crash), vCenter server service crash and recommendations to prevent in the future.

Feb 2016 – Feb 2018 · 2 yrs · Bangalore

• Key Accomplishments:
• Working with multiple vendors in Resolving critical production issues within the given SLA.
• Providing consultation in virtualizing the Datacenter and Network for customers of VMware.
• Providing root cause analysis in ESXi host, vCenter and Virtual Machine crash.
• Consultation in scheduling maintenance window in infrastructure for upgrading, applying fix, installing vulnerability patches and in improving overall vSphere environment performance
• Working in compliance with industry best practices to integrate new hardware, software, and network and providing technical inputs on system enhancements and improvement to VMware Customers.
• Roles and Responsibilities:
• Handling assist request that has been created by the team members for technical guidance.
• Performing root cause analysis by analysing the logs for the mission critical and business critical customers.
• Working with multiple vendors across the globe in order to ensure the customers issue is resolved at the earliest.
• Shift lead and Backline Engineer for the VMware support team in Concentrix, Handling executive and client level escalations.

Jul 2014 – Jun 2015 · 11 mos · Coimbatore, Tamil Nadu, India

Jun 2014 – Jan 2016 · 1 yr 7 mos · Coimbatore Area, India

• Process outline: Providing cloud hosting services for websites and applications on virtual servers which pull their computing resource from underlying networks of physical web servers.
• Roles and Responsibilities:
• As a cloud support executive have to ensure the reliability, security, scalability, availability and load balancing of the customers websites and applications that’s been hosted on the vSphere virtualized datacenter.
• Providing outstanding technical consultation and excellent customer support experience.