Kiran Kumar N

Operations Associate

8 yrs experience

AI EnabledHighly Stable

Key Highlights

7+ years in technical consulting and developer support.
Expert in API integrations and automation solutions.
Strong leadership in managing cross-regional teams.

Stackforce AI infers this person is a SaaS-focused Technical Consultant with expertise in API integrations and customer success.

Contact

Skills

Core Skills

Technical ConsultingCustomer SuccessTeam LeadershipTechnical SupportProcess Improvement

Other Skills

API expertiseAPI integrationsAPI troubleshootingAutomationBacklog managementCCommunicationCustomer Experience ManagementCustomer Lifecycle ManagementCustomer SatisfactionData AnalysisData AnalyticsData analysisDeep LearningEscalations Management

About

Hi, I’m passionate about leveraging technology to drive innovation and solve complex challenges. With 7+ years of experience in developer support, technical consulting, and team leadership, I specialize in debugging, solutioning, and guiding enterprise clients through complex API integrations. At Synthflow AI, I currently work as a Technical Consultant, focusing on automation, onboarding and Supporting users, and ensuring seamless integration of AI-driven solutions. My role bridges support, customer success, engineering, and product—helping clients unlock value quickly and efficiently. Previously, I led the Americas Developer Support team at Plivo, managing cross-regional teams across the U.S. and India. I focused on resolving high-impact technical issues, improving CSAT/QA scores, and mentoring engineers through regular 1:1s, training programs, and growth plans. I’ve supported clients ranging from C-suite stakeholders to developer evangelists, and I’m experienced in REST APIs, SQL, Python scripting, and real-time communication technologies. I also hold a strong score in People Management from IIM Bangalore’s entrepreneurship course. Outside of tech, I’m a fitness enthusiast, foodie, and currently learning German and videography. Let’s connect if you’re passionate about tech, automation, customer success, or leadership!

Experience

Synthflow ai

Manager - Developer Support

Apr 2025 – Present · 11 mos · Berlin, Germany

I work as a Developer Support Engineer, focused on delivering exceptional customer experiences in fast-paced, SaaS-driven environments. With a deep background in API integrations, cloud platforms, and real-time communications technologies, I bridge the gap between technical complexity and user clarity.
I also focus on automating manual tasks and improving the overall customer experience.

AutomationCustomer Experience ManagementAPI integrationsReal-time communication technologiesTechnical ConsultingCustomer Success

Plivo

3 roles

Team Lead - Americas Developer Support

Jan 2022 – Apr 2025 · 3 yrs 3 mos

I provided comprehensive training to new diverse team members, on our company's services and products. By establishing a robust team knowledge base, we resolved customer inquiries within SLAs. I conducted individual sessions with engineers from diverse backgrounds to improve performance metrics, leading to an overall QA score. Additionally, collaborated with engineering managers to prioritize client feedback, developed productivity-enhancing dashboards and filters, contributed to team OKR planning, optimized processes through data analysis, managed high-value client escalations, and tested new features utilising Python, HTTP Callbacks, and XML.

TrainingKnowledge base developmentData analysisPythonHTTP CallbacksXML+2

Senior Developer Support Engineer

Promoted

Jul 2019 – Jan 2022 · 2 yrs 6 mos

Led process improvement initiatives through stakeholder engagement, implementing tailored training programs to enhance operational efficiency. Facilitated weekly meetings with Enterprise clients, ensuring proactive issue resolution and driving a remarkable NPS score. Played a pivotal role in backlog management, prioritizing critical cases for prompt resolution. Consistently provided constructive feedback to teammates. Collaborated closely with the Engineering team and customer to identify and address bugs in PHP and Python SDKs, leveraging VoIP, SIP, and API expertise to swiftly resolve customer issues.

Stakeholder engagementTraining programsNPS score managementBacklog managementVoIPSIP+3

Developer Support

Mar 2018 – Jul 2019 · 1 yr 4 mos

Managed End-to-End technical issues reported by the clients. Helped team update the documentation (internal and customer facing) to increase ease of integrating our Product. Used APIs , Programming skills to troubleshoot issues. Along with this, I used SQL to find data trends which gave essential insights on customer’s traffic.

Technical issue managementAPI troubleshootingSQLTechnical Support