Jan 2021 – Apr 2022 · 1 yr 3 mos

Nov 2019 – Jan 2021 · 1 yr 2 mos

Jun 2018 – Oct 2019 · 1 yr 4 mos · Gurugram, Haryana, India

• Part of Rivigo Freight - the trucking marketplace.
• Initially was involved with the strategy team of Marketing and Sales.
• Responsible for defining, planning and forecasting the key performance and revenue metrics of Pan India sales and operations teams.
• Moved to a Product Role, spent early months setting up processes and reports then to making products.
• Worked closely with the product and design team, coordinating with the business stakeholders, customers, and doing market research to define milestones, deliverables and communicating the project scope, and requirements to the Engineering team. Gained a first-hand experience in various domains of product and technology – user engagement, user communication, payment channels, localization.
• Set up real-time monitoring and measurement of the vital product and relevant business metrics, that helped identify critical bugs and system failures.
• Implemented and set up the process for capturing App analytics across all 3 major products using Google Analytics.
• Improved truck placement assurance, from 24% to 47% by undertaking process improvements, like identifying time sensitive users and reaching out to them.
• Created a whole new customer experience desk on CRM product, that enabled the team to reach out to the users within 15 minutes of them requesting a call back and resolve all their queries.

May 2017 – Jul 2017 · 2 mos · Singapore

• Associated as a Research Intern in the School of Chemical and Biomedical Engg., NTU. Worked on the synthesis of a material for Hydrogen Peroxide detection based on MOF and iron oxides.

May 2016 – Jun 2016 · 1 mo · Mumbai Metropolitan Region

May 2015 – Jul 2015 · 2 mos · India