Jul 2024 – Nov 2024 · 4 mos · Gurugram, Haryana, India · On-site

Jul 2023 – Apr 2024 · 9 mos · Austin, Texas, United States · Hybrid

• Region catering for: PAN India & USA.
• Type of Products: EinsteinGPT, SalesGPT, ServiceGPT, Service Cloud, Sales Cloud, Health Cloud, Education Cloud, Experience Cloud, Manufacturing Cloud, Commerce Cloud, etc.
• Type of Industry: Real Estate, Manufacturing, Hospital & Healthcare, Education, Retail/ Ecommerce, etc.
• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Manage backlog by creating user stories by gathering requirements.
• Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specs.).
• Works with the design team to address the most significant business operations.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business’s overall strategy and ethos.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.
• Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions, solves moderately complex issues, takes a new perspective using existing solutions.
• Collaborate regularly with Technical leads, Salesforce Developers and Integration Developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed.

Jun 2023 – Oct 2023 · 4 mos · Noida, Uttar Pradesh, India · Remote

Dec 2021 – Jul 2023 · 1 yr 7 mos · Ahmedabad, Gujarat, India · On-site

Sep 2015 – May 2021 · 5 yrs 8 mos · Noida, Uttar Pradesh, India

•  Responsible for Salesforce Alliance & Relationship management for Entire Salesforce Product portfolio for all the Industry segments across PAN India. Driving and delivering to the agreed revenue between Salesforce & Microworld Leadership.
•  Developed revenue plans, sales order book, qualification of opportunities and forecasting for identified accounts. Rendered high level consultancy pertaining to scoping, advisory and solutions built on Salesforce, Cloud Platforms.
•  Source new sales opportunities through inbound lead follow-up and outbound emails and LinkedIn reach-outs.
•  Reach the Right Prospect Founder /CEO or CXO of a company to LinkedIn, send at least 30+ LinkedIn invites and Emailers to the target customer and proactively making Cold Calls, Prospecting, Qualifying and Generating leads.
•  Build and cultivate prospect relationships by initiating communications and conducting follow-up
• communications in order to move opportunities through the sales funnel.
•  Interacted with CXO level & key decision makers for collating and evaluating business requirements. Liaised with business stake holders and Subject Matter Experts for finalizing on Cloud/ Salesforce requirements.
•  Ensuring accurate prospecting, Sales Closure & functional implementation of Salesforce Marketing Cloud, Sales Cloud, Service Cloud, CRM’s, Analytics and AI Based Cloud Platforms for various next gen services.
•  Enhanced business generation by cross selling of Services, Solutions, SaaS products in the existing Salesforce installed base.

May 2010 – Jun 2015 · 5 yrs 1 mo · Noida Area, India

• Bringing clients on board from all across PAN India & North America region in regards to (IT & Non-IT) Niche/ Vanila profiles for Contractual & Permanent Staffing.
• Negotiate with clients in terms of rates and do the follow-ups and get the MOU or MSA signed after sending the masked profiles.
• Serve daily requirement by the help of Various Job portals i.e. Naukri.com, Indeed.com, Shine.com, Dice, Monster, Techfetch & Carrier Builder.
• Source the skilled & experienced candidates from Social Media (LinkedIn, Facebook & Twitter).
• Use Boolean Search to find the perfect candidate’s profile for the job.
• Negotiation with the candidate and his/her employer and bringing them to a Particular rate.
• Screening the candidate over the phone and asking different technical questions to test his knowledge.
• Formatting the resume according to the standard format of the Client.
• Scheduling an Interview with the client after short-listing the best candidates for the job.
• Have Experience working on All type of Visa i.e. H1b, H4 EAD, OPT EAD, CPT EAD, GC EAD, Green Card, TN EAD, E3, US Citizen, L2 EAD.
• Working Knowledge of fixing the Rates on W2, 1099 and C2C.
• Working experience with implementation partners as well as Direct clients.
• Follow up on the Submitted candidates for the updates and maintaining a professional relationship with the client and hiring manager.
• Maintaining Internal Database on daily basis.