Jul 2021 – Apr 2025 · 3 yrs 9 mos

• End-to-end personalisation for Strategic cohorts of Flipkart
• Improving customer satisfaction & conversion with relevant Selection, Discovery & Service
• User Intelligence, Selection Intelligence, Matching/Discovery, Experiences
• Brand Mall
• Search & Browse
• Engagement, Conversion, Business Goals
• Helping users express effortlessly via Autosuggest
• Solving for diverse user & business objectives via Product Ranking & Listing Ranking on Search/Browse pages
• Creating intuitive & delightful experiences for users across shopping journeys on Search/Browse pages

Jan 2019 – Jun 2021 · 2 yrs 5 mos

• Search Autosuggest
• Search Experience
• Search Monetisation

Jul 2017 – Dec 2018 · 1 yr 5 mos

• Product Owner for Product Quality and Seller Standards in Flipkart
• Launched 'Seller Score' - a new scoring mechanism for Sellers - based on customer feedback and seller's performance on the platform
• Launched 'Flipkart Utkarsh' program - an Industry first program for checking Product quality pro-actively through physical Audits at Seller premises
• Launched and scaled 'Brand Regulations' platform on Flipkart - pro-actively checking quality of incoming selection and allowing sellers to list - based on quality, compliance and legal regulations
• Seller Standards - defining policies for sellers to uphold and constantly improve Customer experience and Service Quality

Oct 2016 – Jun 2017 · 8 mos

• Worked on defining, measuring and shaping for all things about Quality on FK - listings, products, sellers etc
• Launched and scaled Listing Quality Score - reducing returns and shaping discovery towards better-rated products
• F-assured, Quality badge for products on FK

May 2015 – Sep 2016 · 1 yr 4 mos

• Owner for Seller Promotions and Merchandising: Enable Sellers to offer discounts for FK customers
• Launched Seller created offers, Promotions Data and Communication flows for sellers

Apr 2014 – May 2014 · 1 mo · Dubai

• Savings of AED 10 mn; Developed & implemented a new process for fraud detection & process violations
• Prepared a blueprint, defined cross-functional processes and secured buy-in from relevant stakeholders
• Process under implementation in 1,500+ stores in 16 countries in MENA region, appreciated by top management

Jun 2010 – May 2013 · 2 yrs 11 mos · Bangalore

• Worked primarily on SMIS interfaces for HP Storage devices (defined by SNIA)
• Tech. SPOC for Microsoft, collaborated for successful integration of HP Storage Devices with Microsoft System Center Suite of Products
• Team Leader, led an 8 member cross-functional team; scaled up German client's operations by 40%

Jan 2010 – May 2010 · 4 mos · Bangalore

• Worked on development of "Trace Matrix Tool", used for Software Development Lifecycle Management, right from tracking requirements to analysis --> design --> coding --> testing phases
• Lead to increased productivity by 20% by avoiding re-work and budget overruns

Dec 2008 – Jan 2009 · 1 mo · Greater Delhi Area

• Market Research on "Information Security" for applications in an Enterprise
• Interned in India Research Labs, Delhi