Mar 2025 – Aug 2025 · 5 mos

• Led design for US Bank’s AI Studio, leveraging Gen AI to automate high-friction business processes. Partnered with product and business teams to shape solutions from discovery to delivery, driving alignment through interactive demos and continuous feedback. Secured stakeholder buy-in through product demoes.
• Designed intuitive interaction models for Generative-AI powered enterprise products, prioritizing clarity, transparency, control, usability and overall end-user experience across natural language interfaces, conversational UIs, AI-assisted workflows.
• Created high-fidelity wireframes and interactive prototypes that visualize end-to-end user journeys for Generative AI features, driving clarity in product vision and user value, while leading design critiques and providing feedback to elevate the quality of AI-driven experiences across teams.
• Collaborated cross-functionally with designers, product managers, engineers, and GenAI experts to translate technical capabilities into user-friendly features—effectively communicating design intent across both technical and business-facing stakeholders.

Apr 2024 – Mar 2025 · 11 mos · Irving, Texas, United States · On-site

• Conducted user research with customer-service agents to uncover pain points; designed a Generative AI-powered Agent Assist tool to streamline business processes, improve first-call resolution (FCR), and reduce agent training time—resulting in measurable cost savings and operational efficiency.
• Standardized fragmented straight-through processing (STP) experiences across multiple business lines by partnering with product owners, business stakeholders—refined user flows that increased agent compliance with policy, and driving product adoption across teams.
• Facilitated user demos and feedback sessions with frontline agents and stakeholders; translated insights into actionable design improvements that helped top-tier leadership in securing stakeholder buy-in.
• Prototyped Agentic-AI workflows and internal KYC portal for customer service agents, Collaborated with developers to scope effort, define technical feasibility, and ensure stakeholder alignment.

Jul 2023 – Oct 2023 · 3 mos · California, United States · Hybrid

• O Led the conceptual design of generative AI writing assistant for an enterprise AI SaaS product with Fortune100 customers by collaborating with cross-functional agile teams like AI, engineering, marketing, product to determine feasibility, user journeys and future scope of project
• O Focused on problem statements related to user workflows, addressed usability issues, created user flows, redesigned core product features of no-code app resulting in 3 times faster completion of workflows. Contributed over 20 components to the design system and handed-off design specs
• O Crafted a comprehensive in-app notification center using a holistic systems thinking approach. Collaborated with a team of 5 designers, coordinated with product managers, engineers and other stakeholders implementing a cohesive and intuitive user interface
• O Championed the design of a delightful product onboarding experience, simplifying the platform's learning curve and saving valuable hours of training; a pre-cursor for kicking off the product-led growth (PLG) sales pipeline for sales and customer acquisition.

Jun 2022 – Dec 2022 · 6 mos · Buffalo, New York, United States · Remote

• Led the design of sales trend analytics dashboard by conducting 10+ user interviews with Rich’s
• sales associates and conceptualized data-driven sales insights. Created personas, user journey
• maps through qualitative and quantitative research insights and presented these to stakeholders to
• inform strategy.

Jan 2022 – Jan 2023 · 1 yr · Bloomington, Indiana, United States · Hybrid

• Automated a manual course review process between students and academic advisors. Designed ‘Course Planner’ feature that helped 1500+ students get their courses reviewed from advisors in first month of launch saving 100+ hours of manual effort.
• Took charge of the redesign of legacy website with low adoption among 40k+ students. Collaborated with business stakeholders to map key user flows, conducted surveys and designed mobile responsive user flows that improved adoption rate.
• Prototyped 30+ screens in Figma, planned and evaluated remote usability tests, surveys with users. Data analysis of these responses resulted in design improvements that increased user engagement by 20%.

Apr 2020 – Jul 2021 · 1 yr 3 mos · Bangalore Urban, Karnataka, India · Remote

• Spearheaded the interaction design of ML app, identified critical pain points causing drop-off by conducting heuristic analysis, usability testing and iteratively redesigned the app with user interview feedback leading to 40% increase in task completion time.
• Established component library with 30+ scalable components referenced across 10+ applications by 20+ developers resulting in 60% faster implementation of projects.

Feb 2019 – Feb 2020 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Orchestrated the product design vision and helped set product direction by assessing market fit,
• acquiring 1000+ users within 6 months of launch. Designed new features and overhauled the
• experience decreasing the churn rate by 45% and helped onboard new users to the video
• streaming app increasing the revenue by 110%.

Jan 2018 – Jan 2019 · 1 yr · Bangalore Urban, Karnataka, India · On-site

• Worked on high exposure projects creating, innovative, market-driven solutions for worldwide clients like Bell Canada, Virgin Mobile (both Web and Mobile applications UI) in mobility vertical
• Develop scenarios, navigational structure, user flows, screen designs, interaction models, then assist the project team with the creation of visual design and content artifacts
• Shepherd the project through usability testing, with an eye toward translating user feedback into intuitive and functional user experiences.