Devanshu Bhimwal

Senior Software Engineer

Amsterdam, North Holland, Netherlands14 yrs 6 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led architecture expansion for Amazon Connect.
Developed AI features for customer service solutions.
Expert in scalable messaging and chat systems.

Stackforce AI infers this person is a SaaS expert with a focus on scalable customer service solutions.

Contact

devanshu.30@gmail.com LinkedIn

Skills

Core Skills

System ArchitectureAwsMachine LearningSoftware EngineeringMessaging SolutionsAi IntegrationChat InfrastructureBot IntegrationMobile DevelopmentCustomer Support ToolsDebuggingJs ProfilingSimulation Modeling

Other Skills

AlgorithmsCC++Cascading Style Sheets (CSS)Data MiningData StructuresDefining RequirementsDistributed SystemsFront-End DevelopmentJavaScriptLinuxMatlabMySQLObject-Oriented Programming (OOP)Perl

About

Experienced Senior Software Engineer with a demonstrated history of working in the internet industry. Skilled in Computer Science, PHP, Ruby, Java, and HTML. Strong engineering professional with a B.Tech focused in Computer Science and Engineering from Indian Institute of Technology, Kanpur.

Experience

Amazon web services

Senior Software Development Engineer

Apr 2017 – Present · 8 yrs 11 mos · Greater Seattle Area

Part of Amazon Connect Team within AWS. Amazon Connect provides superior customer service at a lower cost.
As part of the team, I led effort to expand architecture of Product from voice only to omnichannel and messaging capabilities ($XXM incremental revenue) and adding additional capability in terms of step-by-step Guides. I also setup AWS API Infrastructure currently hosting 200+ APIs and enhanced Identity solution to support nearby applications like Cases and Customer Profiles.
Lately, I'm involved in Amazon Connect Cases product focussing on new features such as automatic summary using GenAI, Search Enhancements, Granular access control and leading scaling and infrastructure enhancements to support customers with 100+ Million Cases in a year.

System ArchitectureAWSSoftware DesignProgramming

Amazon

3 roles

Senior Software Development Engineer

Oct 2016 – Apr 2017 · 6 mos · Hyderabad Area, India

Led the next generation of messaging-based contact channel built for Amazon Customer Service. With the release we enhanced the messaging solution to be asynchronous for customers while talking with Amazon Customer Service. As part of this also integrated the messaging platform with AI bot.

Messaging SolutionsAI Integration

Software Development Engineer 2

Promoted

Apr 2014 – Oct 2016 · 2 yrs 6 mos · Hyderabad Area, India

I'm a part of CS Communication Team which own the Chat and Email Platform for Amazon through which Customers connect with Customer Service Associates. The Chat infrastructure is flexible which make it easy to be integrated into any website.
As part of the team, I lead effort on project called Co-pilot which allow customer to do a screen share with the associates. Other main project I lead involve making the current customer service chat medium asynchronous and have bot integration hooks in places.

Chat InfrastructureBot Integration

Software Development Engineer

Jun 2012 – Mar 2014 · 1 yr 9 mos · Hyderabad Area, India

I'm a part of CS Communication Team which own the Chat and Email Platform for Amazon through which Customers connect with Customer Service Associates.
As part of this team, I lead effort on mobile version of customer support chat and extended customer chat for internal use as an escalation tool for Customer Service Associates.

Mobile DevelopmentCustomer Support Tools

Students' placement office, iit kanpur

Overall Placement coordinator

Aug 2011 – Jul 2012 · 11 mos · IIT Kanpur

Microsoft

Intern

May 2011 – Jul 2011 · 2 mos · Hyderabad Area, India

Was part of LWA (Lync Web App) Team. As a member of team majorly worked on debugging Infrastructure.
For that built profilers which hook with JS engine to enable automatic profiling.
Also build system to ensure that all un-handled errors/exception are catch-ed properly.
Towards the end was involved with integrating SQM Framework

DebuggingJS Profiling

Indian institute of management, ahmedabad

Intern

May 2010 – Jul 2010 · 2 mos · Ahmedabad Area, India

Project - Strategic Simulation Model using the NK framework
Mentor: Dr. Shailendra Mehta
Replicated result of papers on the subject written by Gavetti, Levinthal and Rivkin. Built a model that compared all search strategies on a single landscape as compared to earlier models which compare only two search strategies at a time.
Was later invited to IIM for giving presentation in the Idea Café workshop. The aim of the workshop is to provide opportunity for collaborative research and to write collaborative research papers.

Simulation Modeling