Prateek Gupta

Product Director

Bangkok, Thailand16 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 13 years of experience in product management.
  • Led multiple product teams at Agoda across various verticals.
  • Expert in agile methodologies and project management.
Stackforce AI infers this person is a Product Management expert in the Travel Tech industry.

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Skills

Other Skills

AgileAgile Application DevelopmentAgile MethodologiesAgile Project ManagementBusiness AnalysisBusiness DevelopmentBusiness Process ImprovementBusiness StrategyCC#C++Change ManagementCross-functional Team LeadershipHTMLJava

About

13+ years of experience across APAC (India, SG, TH) of building products from scratch and scaling them. Experienced in different industries (travel tech, banking, consumer products) and managing initiatives across different product verticals : front end funnel- growth & conversion, post booking/purchase experience, customer support and partner support. Currently leading the post booking experience, customer support and hotel support product teams at Agoda. MBA, NTU, Singapore & Bachelor's in Engineering from NSIT, Delhi University.

Experience

Agoda

6 roles

Director of Product

Promoted

Jul 2023Present · 2 yrs 8 mos

  • Leading the product teams for
  • Post booking customer experience
  • Customer / hotel services products
  • Messaging and self-service
  • CS automation using GenAI

Principal Product Lead, Post Booking Customer Experience/Service and Hotel Support

Jan 2022Jul 2023 · 1 yr 6 mos

  • Leading the Post Booking Experience, Customer Support and Partner Support Product verticals at Agoda, managing a team of 6 Product Managers, covering both customer facing post-booking products and agent facing enterprise products.
  • The Product Managers in my org manage 11 agile scrum teams composed of 80 engineers/data scientists/designers/analysts, based out of Bangkok and Singapore.

Principal Product Lead, Content Product & Operations

Promoted

Oct 2021Jan 2022 · 3 mos

  • Leading content product along with product operations for both flights and accommodation verticals at Agoda.
  • Leading the Content Product vertical, focusing on growth and scale. Setup the UGC (Reviews) team, focusing on increasing UGC coverage for Agoda.
  • Apart from leading the product, also leading a team of 20+ Product ops, focusing on scaling, innovating and benchmarking - for both Accommodations and Flights.

Senior Product & Operations Lead, Content (Accommodation & Flights)

Mar 2020Oct 2021 · 1 yr 7 mos

  • Managing content products for the accommodation business at Agoda.
  • Managing the Property Content and Flights Content Operations team as the Associate Director of the department.

Senior Product Manager II

Jan 2018Feb 2020 · 2 yrs 1 mo

  • Customer Services: Customer self-service products, agent tools and experimentation
  • Front end products: Search page and Home page for accommodation funnel

Senior Product Manager

Jul 2017Jan 2018 · 6 mos

  • Leading the search experience on Agoda customer facing platform, both app and web.

Visenze - artificial intelligence for the visual web

Product Manager

Nov 2016May 2017 · 6 mos · Singapore

  • Conceptualizing and building high quality and relevant products for the e-commerce and the online advertising industry with the help of Computer Vision and Artificial Intelligence.

Jabong

Product Management (pre-MBA) Intern

Apr 2016Jun 2016 · 2 mos · Gurugram, Haryana, India

  • Created the product roadmap to transition Jabong app/web platform to support the strategic marketplace model.
  • Led the complete lifecycle, from conceptualization to launch, for the marketplace project demonstrating effective product and project management skills.
  • Effectively managed stakeholders by creating positive relationships through the appropriate management of their expectations and agreed objectives.
  • Instrumental in on-boarding sportskeeda.com, one of the largest all-sports app and website, as a strategic partner for content integration.

Royal bank of scotland

2 roles

Technical Project Manager

Oct 2012Apr 2016 · 3 yrs 6 mos · Gurgaon, India

  • Managed a Market Control Remediation Project to close all the control risks raised on Derivative Settlements business, saving the bank from a potential regulatory fine.
  • Led a project to deliver an application for the Brokerage Operations team, automating the processes followed, putting in the required controls and helping them manage clearing, reconciliation and settlements seamlessly. The project saved the team GBP 400,000 in resource cost annually.
  • On-boarded the Citizen’s Bank Ops team on the RBS platform to facilitate application rationalization and enabled American Clearing House based settlements. The successful completion of the project provided a one-stop operations tool to the uses and enabled technical support resources to be streamlined.
  • Improved the reconciliation process, increasing the efficiency by 300% and removing 95% of the noisy breaks, thereby providing more relevant data to the users for reconciliation.
  • Led multiple KSOR releases within the Settlement/Confirmation space such as SWIFT upgrade, LCH On-boarding, MarkitWire integration etc., keeping the various applications updated with respect to the third-party vendor applications.
  • Instrumental in bringing in various process improvements within the team such as adopting agile methodology, continuous integration, test driven testing and automated system testing, thereby improving the quality of deliveries and increasing customer satisfaction.
  • Completely revamped a very critical application service catering to Exotic Options, which involved understanding the complexity of the exotic option trade. The change resulted in the rectification of crucial valuation data.
  • Conducted Cost-Scope-Time estimation of various BAU and investment projects, conceptualized and created the work breakdown structure, and defined the phases of the project to ensure successful delivery.

Software Designer

Jun 2011Sep 2012 · 1 yr 3 mos · Gurgaon, India

  • Worked on the developing the Market Risk Assessment Module.
  • Worked on the development required for the Unicorn Project, which included the movement of RBS’s books from NV to PLC.
  • Supported other KSOR development changes during the stay with the team.
  • Worked with different team across the Bank’s business stack, ranging from Front Office to Middle Office to understand the changes and also worked with the Business teams to gauge their requirements.

Microsoft

Microsoft Student Partner

Oct 2008Apr 2011 · 2 yrs 6 mos · Delhi

Education

Nanyang Technological University Singapore

Master of Business Administration (M.B.A.)

Jan 2016Jan 2017

Netaji Subhas Institute of Technology

Bachelor of Engineering (B.E.) — Information Technology

Jan 2007Jan 2011

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