Feb 2023 – Apr 2024 · 1 yr 2 mos · Mumbai, Maharashtra, India · Hybrid

Mar 2022 – Feb 2023 · 11 mos

• 🚀 Key Achievements
• 📈 Boosted customer acquisition by 20% in 6 months via targeted market research and feature alignment with customer needs.
• 🟢 Enhanced customer retention by 15% through strategic analysis of product metrics and data-driven improvements.
• 🤝 Collaborated with Data Science to improved vendor grouping model by 2X.
• 🎗 Introduced self-serve recategorization, that lowered processing time and improved throughput rate by 2-3 weeks.
• 💻 Led the development of SpendAI that integrated with various APIs to improve customer experience.
• 💎 Spearheaded a team of 14 team member, including developer, tester, design and data analyst.

Aug 2021 – Mar 2022 · 7 mos · Bhubaneswar, Odisha, India · Hybrid

• 🚀 Key Achievements
• 💻 Developed AI native vision for order to cash cycle.
• 🔵 Launched an MVP of a new Autonomous collection for Order to cash cycle.
• 📈 Provide 10X experience to collection process through better UI/UX, digital voice assistant.
• 🟣 A/B tests, data driven experiment, customer surveys, stakeholder management, dashboard & reportage.

Sep 2018 – Aug 2021 · 2 yrs 11 mos · Navi Mumbai, Maharashtra

• 🚀 Key Achievements
• 💲Increased annual revenue by 30% YOY and Customer Retention rate by 20% by timely understanding the gap between user and product solutioning.
• 🌏 Conduct product demos for US and Europe region.
• 💎 Spearheaded a team of 15, inclusive of developer, BA and UI designer.
• 🔵Revamped the SaaS pricing plan by adding a higher enterprise plan & incentivizing yearly subscription leading to 40% more recurring revenue.
• 💻 Created business requirement document like SRS, Business functional requirements (BRD & FRD), user stories, etc.
• 📌 Examine bug reports and prioritize necessary tests, what information to include in the daily status reports, prioritize and estimate task execution.

May 2016 – Jun 2016 · 1 mo · Remote Internship

• Worked as Remote intern with team Brainnr and successfully completed a content development
• internship. Was responsible to create 1000 multiple choice questions for ICSE Mathematics 10th Grade. This involves understanding physcology of students.

May 2015 – Jul 2017 · 2 yrs 2 mos · Greater Allahabad Area

• I collaborated with diverse teams, including technical leads, UX designers, and a cross-functional group comprising members from customer success, growth, engagement, and business operations. Together, we iteratively developed and launched our ideas to market.
• 🚀 Key Achievements
• 🌏 Onboarded 15+ partners consisting digital publishers and schools. Collaborated and created marketing plans.
• 📑 Developed business plan, revenue model, roadmaps, GTM Strategy and vision for product.
• ⭕ Identified and reported on business opportunities in the target market.
• 📈 Boosted customer engagement by 70% with redesign user feature and streamlined vendor account management.
• 📄 Conduct extensive market research to identify customer pain point and drive product strategy resulting in reduced student absenteeism by 24% impact.