Clément Lacroix

CEO

New York, New York, United States16 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years in digital strategy and customer experience.
Led major projects for Fortune 50 companies.
Fluent in English, French, and German.

Stackforce AI infers this person is a Digital Strategy and Customer Experience expert in the Consulting and Fintech industries.

Contact

Skills

Core Skills

Digital StrategyCustomer ExperienceBusiness TransformationUrban EconomicsSustainable Development

Other Skills

AnalysesB2B marketing strategyBusiness StrategyConsultingDigital TransformationDigital transformationGeographyGovernmentLand planningManagementManagement ConsultingMarket analysisMarketing StrategyMarketing strategyProject management

About

With over 10 years of experience in digital strategy, customer experience, and new business models, I am a Senior Director at frog, part of Capgemini Invent, the innovation and transformation consulting arm of Capgemini Group. I lead the industry practice for Hospitality and Services, helping clients to design and deliver digital services that create value and delight for their customers. I also have extensive experience in the banking and insurance sectors, where I have designed and launched innovative mobile banking offers, transformed customer journeys, and supported CDOs in building digital organizations and governance. I am passionate about creating and implementing digital solutions that solve complex problems and generate positive impact. I have a strong background in strategy, project management, and communication, as well as a master's degree in business administration from ESSEC Business School. I am fluent in English, French, and German, and have a high level of TOEIC certification. I am looking for opportunities to leverage my skills and expertise in customer experience and digital strategy, and to collaborate with diverse and talented teams.

Experience

Frog

2 roles

Vice President - frog, part of Capgemini Invent

Promoted

Jul 2024 – Present · 1 yr 8 mos

Senior Director - Customer Experience and Digital Strategy

Jul 2021 – Jul 2024 · 3 yrs

Capgemini invent

2 roles

Principal / Director I Customer Experience Strategy & Digital Business Models Launch

Promoted

Feb 2019 – Jul 2021 · 2 yrs 5 mos

Principal consultant | Fast Digital Team | Digital strategy design and implementation

Jan 2011 – Feb 2019 · 8 yrs 1 mo

Capgemini Invent is the Strategy and Transformation Consulting arm of Capgemini Group.
Designing, selling and leading client projects around:
Digital strategy and transformation
End-to-end digital product or service design and launch
Customer experience reinvention, marketing, sales, services strategy and transformation
Sustainability strategy & transformation
Management and mentoring of large teams of consultants, designers, technologists.
Leading international, cross-functional projects
Former roles include: Next Gen Financial Services lead for North America. Head of Win Agency.
Industries include:
Bank and insurance
Industry / manufacturing
Transportation
Technology
Life sciences
Public Sector
Hospitality
Selected Projects Overview:
Fortune 50 Tech Company: Employee Experience Strategy for employee internal support
Large US Transportation Company: Customer Experience Reinvention Strategy and Delivery; B2B marketing strategy transformation; CX and marketing capabilities design; Customer Care
Several manufacturing and services Companies B2B sales strategy and transformation
Home Security Company: Consumer research to develop new business propositions
Global Telecom operator: End-to-end launch in 18 months of a new mobile banking offer
Global Ratings Agency: Ecosystem and collaboration strategy with a data and AI fintech
French Payment Fintech: Scale-up strategy and design of feature team organization
Large Insurer: Design-thinking based reinvention of all the customer journeys
European Major Bank: Redesign of Everyday Bank’s core offering, impacting 20M consumers
Global Technology company: Strategy and business model design in smart mobility
Global Manufacturer: Supported the newly appointed Chief Digital Officer to define the Group digital strategy, to set up the global digital organization and to build its digital factory
Global Manufacturer: Regeneration of a $10B business model portfolio

Digital strategyCustomer experienceMarketing strategySustainability strategyProject managementDigital Strategy+1

Veolia environnement

Business Analyst

Jul 2010 – Dec 2010 · 5 mos · Région de Paris, France

Main competencies:
Land planning
Smart city and sustainable city
Call for tenders
Main tasks:
Supported the set up of the new department in charge of implementing Veolia strategy in terms of smart and sustainable city.
Conducted market analysis, benchmarks for identifying business opportunities
Response to call for tenders for sustainable urban development projects

Land planningMarket analysisSustainable urban developmentUrban EconomicsSustainable Development