Manish Kumar Sardana

Operations Associate

Delhi, India28 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 18 years of experience in the Travel Industry
Expert in MIS and Financial Analysis
Proficient in managing and leading teams

Stackforce AI infers this person is a Travel Industry expert with strong capabilities in MIS and Financial Analysis.

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Skills

Core Skills

MisFinancial AnalysisData AnalysisAccounting

Other Skills

AnalyticsAuditBusiness AnalysisBusiness DevelopmentCRMCall CenterClient BillingData ReconciliationData WarehouseE-commerceExcelGoogle AnalyticsInternational RelationsInvoicingLeadership

About

  Over 18 years of Travel Industry experience in MIS, Data Analyst, WFM, Finance, internal Audit with Contact Centre Operations and Operational support for Yatra.com, Makemytrip.com, Ebookers PLC, Travelbag, Travelport, Scandinavian Airline & Interglobe Air Transport.  Report Transition, Client Billing, Transformation Management, Task oriented, Relationship Management, Quality check & managing all kind of Reports in order to achieve the desired Client SLA’s & helping decision makers with interactive Dashboards & Reports.  Analysis of voluminous data and interpreting in a structured format to give a meaningful result and monitoring various Business KPI’s for effective decision making.  Design and implement a range of review reports, assisted Operational head in UK (London) & perform internal audits in European Union (Spain, France & Norway).  Experience of implementing procedures, Data Reconciliation & Proficient in managing & leading team for running successful Reports.

Experience

Yatra online pvt ltd

Manager - MIS

Oct 2011 – Present · 14 yrs 5 mos · Gurgaon, India

Preparation of Board Meeting & Management Review Data.
Financial Analysis / Reconciliation between Operations & Finance Reports.
Handling of Weekly Financial MIS which is linked to Company’s P&L.
Designing / Creation of New launched Products Reports.
Providing Training to new recruits to help them understand the business reports, In-house tool, evaluating reports and their needs to the management. Conducting various training sessions for enhancing performance and quality of reports.
Generate detailed Statistics Reports of Website’s Traffic & Traffic Sources to measures Conversion & Sales on Daily & Monthly basis.

ExcelMISFinancial AnalysisData ReconciliationTeam Management

Intelenet global services

Team Leader - MIS

Apr 2002 – Oct 2011 · 9 yrs 6 mos · New Delhi Area, India

Facilitating Reports Calibration sessions with clients, Senior Leadership Team, Operations Manager, Process Trainers for ensuring consistency on data reports and delivering feedback on performances to the clients.
Handling the Monthly Incentive Calculations, Joining & Attrition Database, Client Billing Database and Weekly & Monthly Review Reports and Presentations for process.
Creation of New Reports and Renovation of existing reports to achieve their SLA.
Preparation of Daily & Monthly Dash-Board Report, Maintaining Quality Control process & Ah-doc -Analytics requirements for the SLT.
Preparation of Call Management System Report through AVAYA, Sales & Calls Report for all the Sales Agents & Report is segregated into previous day & Month-to-day performance for the client.
Generating Reports from Web Based Application & Internal Software’s like Cognos, Impact, Navision, Avaya and Dolphin etc.
Worked on Data warehouse project. Where management was clubbing all the mid office systems into one warehouse. Part of reconciliation team.
United kingdom – MIS Assistance
Assistance provided to Operations Head Ebookers UK (London), April 2005 –June 2005.
Helped in making & cross checking of prepared Budget for the entire Ebookers Group.
Creation of Monthly Retail Loss Report for the entire Ebookers Group.
Creation of Top 20 Air, Hotel destination and Insurance Sales Report for the entire Ebookers Group.
Transitioning of all above Repots from UK to Delhi for the MIS department.
Role – Internal Audit for European Union April 2002 to Sep 2003
Performed Audit in Ebookers Spain (Madrid), Jan 2003 – Feb 2003.
Performed Audit in Ebookers France (Paris) & Norway (Oslo), April 2003 - May 2003.
Main Process Audits – Mapping and Analyzing the controls lapses.
Verifying the adherence to the policies lay down by the management.
Recommending improvement/ suggestion in the existing systems.

Report CalibrationClient BillingQuality ControlData WarehouseMISData Analysis

Interglobe enterprises

Accounts Executive

May 1997 – Apr 2002 · 4 yrs 11 mos · Gurgaon, India

Accounting of various branches & finalization of data for all India at Head Office.
Making / Providing Audit Details as per Income Tax Act to the Company Auditor’s.
Settlement of Traveling bills & Credit Card Payments.
Daily routing Accounting work including Invoicing, Cash Transaction, and Compensation to Passengers.
Checking of PSR / Travel Agents Outstanding & issuance of ADM’s, ACM’s & Refund of unused Tickets alongside coordination with BSP.
Handled payments of various suppliers & administration matters in Scandinavian Airline.

AccountingAuditInvoicingTravel Management