Shishir S.

VP of Engineering

Ottawa, Ontario, Canada10 yrs 6 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Over 16 years of experience in cloud computing.
Led development of AI Companion apps for major platforms.
Successfully launched Zoom Apps Platform for third-party developers.

Stackforce AI infers this person is a SaaS expert with a strong focus on cloud computing and team leadership.

Contact

mail.mastermind@gmail.com LinkedIn

Skills

Core Skills

Cloud ComputingTeam ManagementAiSoftware DevelopmentUser Experience

Other Skills

API GovernanceAgile MethodologiesAlgorithmsAmazon Web Services (AWS)AngularBig DataCoachingCollaboration ToolsDistributed SystemsDjangoDockerGitGoogle Cloud PlatformHadoopHigh Availability

About

As a Senior Engineering Manager at Zoom, I have over 16 years of experience in cloud computing, scaling infrastructure, DevOps, and full-stack development. I have patents for app pinning for video conferences, and I have won multiple hackathons and awards for my innovative projects. I am building Zoom AI Companion, integrating intelligent features seamlessly across Zoom and enterprise ecosystems. I led development of AI Companion apps for Slack and Microsoft Teams, bringing contextual AI assistance into daily workflows. I also built Agent-to-Agent (A2A) integrations with ServiceNow, Slack, and Teams for cross-platform automation, and developed an OpenAI integration using MCP (Model Context Protocol) to enable secure, multi-agent collaboration across AI systems. I also lead the development work of Zoom Apps, a platform that enables third-party developers to create and integrate apps within Zoom meetings. I launched the platform successfully, managing a geo-distributed team of engineers and collaborating with product, engineering, technical support, customer success, and external partners. I am passionate about creating scalable and user-friendly systems that deliver happiness to Zoom's customers.

Experience

Zoom

Senior Engineering Manager

Dec 2020 – Present · 5 yrs 3 mos · Ottawa, Ontario, Canada

At Zoom, I led the engineering efforts for Zoom AI and Zoom Apps Platform, building impactful products and integrations that reached millions of users. I built and managed a geo-distributed team, drove a culture of innovation, and partnered closely with Product and Design to ship high-quality, user-focused experiences.
Key Achievements
I am building Zoom AI Companion, integrating intelligent features seamlessly across Zoom and enterprise ecosystems. I led the development of AI Companion apps for Slack and Microsoft Teams, bringing contextual AI assistance into daily workflows. I also built Agent-to-Agent (A2A) integrations with ServiceNow, Slack, and Teams for cross-platform automation, and developed an OpenAI integration using MCP (Model Context Protocol) to enable secure, multi-agent collaboration across AI systems.
Launched the Zoom Apps Platform and built the core JavaScript SDK, empowering developers to create Zoom-integrated experiences. Led API governance to streamline internal development and ensure consistency across SDK integrations.
Created several top Zoom Marketplace apps, including:
Timer – a collaborative in-meeting timer using canvas and virtual foreground; the most popular Zoom App among universities, banks, and enterprises.
Virtual Background App – dynamic backgrounds from Unsplash and Pexels; the second most popular app.
Music App – licensed, shared music playback for engaging meetings.
GroupPhoto, and Badges – innovative apps enhancing engagement, collaboration, and recognition within meetings.
Built Google Drive and Microsoft 365 apps for Zoom, enabling seamless, real-time collaboration with automated permission handling, link previews, and notifications.
Developed a Hybrid File Picker component used across Zoom Meetings and Fax, featuring native file UIs (Google, Box, MS365), Prism-based design, automatic permission management, and reusable metadata handling.

Process ImprovementScalabilityTeamworkLean ProcessesLeadershipDocker+12

Shopify

Senior Development Manager

Sep 2019 – Aug 2020 · 11 mos · Ottawa, Canada Area

Oversaw a distributed team of twenty highly motivated engineers spanning all experience levels, from the first-time intern to staff engineer, and two managers.
Collaborate with finance, core billing, partners payment, and Shopify payments team to set the product and technical roadmaps and investment plan.
Worked with engineering, product, and UX stakeholders trifecta to facilitate project delivery
Work with other engineering managers in the money product line to help drive cultural changes across the product line and Shopify
Recruit, hire, onboard, and retain the best talent.
Participated in money ops and Russbot team’s on-call rotation, triaging, and addressing production issues as they arise.

ScalabilityTeamworkLean ProcessesLeadershipDockerHigh Availability+11

Pingpad

VP of Engineering

Jun 2017 – Jun 2019 · 2 yrs · India

Core team member. Designed & architected and built Pingpad using Node.js, AngularJS, Firebase, GCP & Slack. Worked with founder and head of product to envision, build, and release the MVP and subsequent iterative product features.
Pingpad helps you orchestrate conversations to create products customers love. Pingpad also helps you capture and prioritize customer problems for product management. Pingpad is a Kan-Ban board inside Slack.

TeamworkLean ProcessesLeadershipDockerWeb ServicesMentoring+10

Peppertap

Head of Engineering

Mar 2015 – Jun 2017 · 2 yrs 3 mos · Gurugram, Haryana, India

Recruited & built a team of 35 highly motivated engineers with various capabilities, built infra for 3 new businesses from scratch after a pivot. Built these on Full stack RoR/Python, Ruby on rails and Node.js
Built a forward logistics system in RoR for 30 cities, 1300 pin codes & scaled for ~1M orders per month
Streamlined reverse logistics infra architecture to reduce cost by 30% and scaled for ~1M orders per month
Led the team which scaled infra from 2K to 2M users, 4 to 35 cities, 200 to 40K orders/day, 5k to 500k DAU in 6 months, handled 10K QPS with 99.9% availability.
Increased user retention from 3% to 18% by running email and push notification campaigns
Improved On-Time Delivery rate from 80% to 99% & productivity by 3x by building a real-time hierarchy-based performance monitoring.
Built data mining and reporting infra with PostgreSQL ETL to AWS Redshift with Redash.io frontend

Big DataScalabilityTeamworkLean ProcessesLeadershipDocker+12

Engineering Leader

Sep 2012 – Feb 2015 · 2 yrs 5 mos · Greater Delhi Area

Led SlideShare’s 5 membered backend team to build cloud file conversion infrastructure (100k jobs per day)
Improved SEO resulting in 15% y/y increment in organic search traffic by improving text extraction from PDFs for SlideShare transcripts
Implemented a Cloud OCR factory for text extraction from image-based slideshows
Reduced effective deployment time by 80% through a code deployment infra for 400+ EC2 machines on AWS.
Scaled backend infra for SlideShare’s growth to 80M MAU & 350M pageviews p.m. (~150% growth)

Big DataScalabilityTeamworkLean ProcessesLeadershipHigh Availability+12

Slideshare

Senior Software Engineer

Sep 2010 – Aug 2012 · 1 yr 11 mos · Greater Delhi Area

Improved conversion quality of PDFs which is 40% of total uploads. Utilized Cairo rendering in our Poppler conversion tool (C++)
Improved search quality by building a cloud language detection service (25 QPS)
Reduced spam uploads by creating a user based spam filtering infrastructure
Worked full stack on backend and frontend of SlideShare analytics, search and subscriptions
Developed Solr search infrastructure which could handle the load of 1M queries per day (2x improvement)
Worked on Analytics, Search, Pro Accounts, Conversion.

Big DataTeamworkLean ProcessesHigh AvailabilityWeb ServicesSoftware Development Life Cycle (SDLC)+7

Persistent systems

Software Engineer

Sep 2008 – Aug 2010 · 1 yr 11 mos · Pune Area, India

Yahoo: Yahoo Search Marketing Analytics Team, Migrated Perl based analytics to Hadoop infra.
Curl T & M: Graphics API Team, Built PopupBallon component in Curl, Built graphical testing API

TeamworkWeb ServicesSoftware Development Life Cycle (SDLC)AlgorithmsAmazon Web Services (AWS)Problem Solving+1