Jul 2019 – Nov 2019 · 4 mos · Gurgaon, Haryana, India

Sep 2018 – Jun 2019 · 9 mos · Gurgaon, India

Apr 2017 – May 2018 · 1 yr 1 mo · New Delhi Area, India

• Payments
• UPI Payment: Led the improvements for UPI payment method in the app. Responsible for execution which included improving user flows, running scrums and discussions with external partners involving NPCI and YesBank.
• Wallet: Handled the maintenance of in-app wallet and execution to comply with the RBI guidelines for KYC.
• Innovated payment led moats like micro loans for students and P2P games to increase customer base and drive engagement.
• Social
• Stories on Hike: Launched Stories, a new way of sharing everyday moments freely through photos and videos which vanish after 24 hours.
• Timeline on Hike: Led the team in launching a fresh new design of Timeline, an endless feed of photos, videos and status updates shared with your closest friends.
• Comments on Timeline: Launched comments with stickers on Timeline to have fun doing in-context conversations with your closest friends.

Jul 2014 – Mar 2017 · 2 yrs 8 mos · New Delhi Area, India

• Multi-tab design:
• Identified pain points in user discovery after quantitative and qualitative data analysis.
• Responsible for full execution, including conducting user interviews, identifying task-flows, writing user stories, defining release scope and running scrums.
• Performance and reliability:
• Identified the lack of detailed tracking in the app for user facing errors and performance issues.
• Led the effort to get central instrumentation system which helped capture details of major errors users were facing and drive the fix for those issues, with regular user feedback.
• Impact: 70% reduction in performance issues reported by users.
• Growth Projects:
• Identified opportunity to improve new user retention by making them send sticker on first day of joining the app.
• Performed several A/B experiments to improve feature discovery and user engagement
• Customer Backlog:
• Contacted multiple customers to identify major points. Triaged high priority issues to be solved in each release, along with providing hygiene features like backup and restore, and privacy settings