Jun 2024 – Oct 2024 · 4 mos · Bengaluru, Karnataka, India · On-site

Aug 2023 – Mar 2024 · 7 mos

• ● Oversee core backend engineering teams and App teams at Practo, managing multiple direct and indirect reports. My primary focus is on developing core products, including Appointment Booking, Video Consultations, Clinic Management Software for providers, and Health Plans for Corporates.
• ● Successfully delivered projects and initiatives, such as implementing dynamic pricing for video consultations, leading the call monetization initiative, and introducing ads to content and non-transactional pages, resulting in a revenue boost for our consumer business.
• ● Implemented features enabling doctors to purchase software add-ons (SMS/WhatsApp/Storage packs), customized Practo Partners plans and Freemium plans with ads. These innovations have unlocked a new revenue potential, significantly benefiting the sales teams for our Software Business.
• ● Collaborated with cross functional teams and stakeholders, including product management and business teams, to define business roadmap, project scopes and requirements.

Apr 2022 – Aug 2023 · 1 yr 4 mos

• ● Managed the backend teams for Practo’s core products of Appointment booking and Video consultations, delivered various projects like Messaging platform migration, City ad inventory for clinics, Improved doctor ranking to increase book-ability with top 5 doctors which were the primary drivers that led to huge revenue growth in FY 2022 for Practo.
• ● Collaborated closely with senior executives and stakeholders to define project scopes and requirements
• ● Consistently optimising infra resource allocation, as well as replacing multiple vendor services with cheaper ones/in-house development that reduced expenses by 15%, and maintaining high team productivity. Also got the Practo’s Save-i-our award in Dec 2022 for the same.
• ● Conducted regular performance reviews, set performance improvement goals, and mentored team members, leading to a 20% increase in team promotions and professional development.

Oct 2018 – Mar 2022 · 3 yrs 5 mos

• ● Managed all central services for Practo, encompassing
• User authentication,
• Consumer payments,
• Virtual numbers & calls,
• Communication services across various platforms (SMS, WhatsApp, Email, and Push notifications). Achieved a 40% reduction in go-to-market timings for new products with these central services in place integrations
• ● Launched Practo video consults for patients and cashless option for in-clinic appointments for patients in the covid pandemic period.
• ● Developed strong vendor relationships, achieving about 30% cost reduction with pricing negotiations for payments and communications.
• ● Implemented process improvements, reducing defects resulting in high customer satisfaction.

Apr 2016 – Sep 2018 · 2 yrs 5 mos

• ● Mentored multiple engineers, providing guidance in software development and system architecture.
• ● Developed and maintained key software components critical to Consumer Payments and Communication that contributed to a increase in system performance.
• ● Helped develop various critical features like Practo Healthcash, Coupons, multiple payment vendor integrations for different payment modes and wallets.

Jul 2015 – Mar 2016 · 8 mos

• ● Developed and maintained multiple critical services of payments, including the doctor payment registration and settlement system.
• ● Conducted code reviews, mentored junior team members, and shared best practices, resulting in an improved code quality.

May 2014 – Jul 2015 · 1 yr 2 mos · Mumbai Area, India

• ● Developed and maintained many micro-services for different clients, resulting in high billable hours and satisfied clients.
• ● Conducted code reviews, created architectural design for new products, mentored junior team members, and shared best practices, resulting in a reduction in software bugs and improved code quality.

Oct 2013 – May 2014 · 7 mos · Mumbai Area, India

• Day to day tasks included
• Making front end changes
• Creating a logical flow for features to be added
• Optimizing the application to reduce load time
• Writing test cases
• Maintaining git repositories
• Deployment on staging/production.

Oct 2010 – Oct 2013 · 3 yrs · Mumbai Metropolitan Region

• Involved in providing Business solutions to clients by implementing business intelligence software(Oracle Hyperion), developing new business logic and programming the logic in the system using calculation scripts. Worked for clients like TCL (Mumbai), TML (Mumbai), Team Energy (Manila, Philippines), PTTGC (Bangkok, Thailand)