Himanshu Kumar Dwibedi — Product Manager

As a seasoned Product/Application Support Engineer with over 11 years of experience in the industry, I have honed my expertise in providing top-notch support to customers and ensuring the smooth operation of products. I am proficient in working with ERP, clinical trial, and data disaggregation products, with a proven track record of reducing downtime and improving customer satisfaction. My skills and expertise are rooted in a strong foundation of technical knowledge. I possess a strong working knowledge of Linux, Bash scripting, and MySQL, with intermediate knowledge of Ruby on Rails, AWS, Git, and Docker services. I am well-versed in REST APIs and can effectively handle data extraction and updates. I have also demonstrated my skills in automation tasks using bash scripts to fix production issues, writing PostgreSQL and MySQL queries as per the requirement, and writing small Ruby scripts to fetch and fix the data in the database. In addition to my technical skills, I have excellent communication and interpersonal skills, enabling me to work effectively with both technical and non-technical stakeholders. I have a deep understanding of client requirements and the ability to independently handle L2/L3 issues, which makes me well-equipped to provide top-tier support and business success. As a Tech Lead at Ephicacy Life Science and Analytics Pvt Ltd, I am responsible for addressing product issues and helping users to submit their data on time for clinical trials, driving operational efficiency and contributing to successful trial outcomes. In my previous roles as Senior Product Solution Engineer at Yatra.com, Bidgely India Pvt Ltd, and Product Solution Engineer at Flipkart India Pvt Ltd, I specialized in handling customer issues related to travel bookings, guiding customers in setting up their profiles after product demos, and proactively addressing issues faced by the last-mile delivery team, respectively. I hold a Bachelor's degree in Electronics and telecommunications and Engineering. Overall, I am a highly motivated and dedicated professional, dedicated to ensuring seamless operations and driving customer satisfaction. I work collaboratively as part of a team to provide 24x7 production support whenever required, and I am always willing to go the extra mile to achieve business success.

Stackforce AI infers this person is a seasoned Product/Application Support Engineer in the SaaS industry.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 4 mos