Valerian Needhiappan — Operations Associate
Results-driven Operations Team Lead with a proven track record of success in maximizing team productivity. Skilled in conducting root cause analysis to address critical issues and promote continuous improvement. Adept at fostering innovative ideas aligned with business objectives. Built strong relationships with customers, vendors, and stakeholders. Expertise in quality calibration, case management, and handling diverse teams. Consistently achieved monthly targets and published accomplishments. Proficient in lead management, CRM implementation, and new hire training. Excelled in manpower planning, cross-functional collaboration, and candidate interviews. Experience in publishing EPMO reports, competitor analysis, positive review analysis, social media tool configuration, and RCA-based reporting.
Stackforce AI infers this person is a Customer Operations Leader with expertise in team management and service optimization.
Location: Mumbai, Maharashtra, India
Experience: 8 yrs 6 mos
Career Highlights
- Proven track record in maximizing team productivity.
- Expertise in quality calibration and case management.
- Consistently achieved monthly targets and published accomplishments.
Work Experience
JSW One Platforms Ltd.
Deputy Manager (1 yr 9 mos)
Zepto
Team Lead - ORM (1 yr 8 mos)
Infra.Market
Team Lead - Service Operations Management (2 mos)
Team Leader - Customer Service (9 mos)
Pepperfry
Customer Service Specialist (9 mos)
Senior Customer Service Executive (1 yr 3 mos)
Customer Service Executive (2 yrs 4 mos)
Education
Master of Business Administration at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Arts - BA at Mumbai University Mumbai
Higher Secondary Board at R.D. National College (Bandra)
Secondary State Board at St Theresa's School (Bandra)
