Ameeth Evans

CEO

Dubai, United Arab Emirates19 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 16 years in customer experience management.
  • Expert in product management and process improvement.
  • Proven track record in building and leading teams.
Stackforce AI infers this person is a Customer Experience and Operations Management expert in the e-commerce and financial services sectors.

Contact

Skills

Core Skills

Product ManagementOperations Management

Other Skills

Analytical SkillsBusiness AnalysisBusiness StrategyCRM IntegrationCall CentersContact Center ManagementCustomer InteractionCustomer ServiceElevatorsEscalatorsGoogle SuiteLeadershipManufacturing Process ImprovementMicrosoft ExcelMicrosoft PowerPoint

About

With over 16 years of experience in customer experience and contact center management across e-commerce and financial services industries, I am currently the Managing Director at Bible Believers Tabernacle, a non-profit organization that provides humanitarian and spiritual services to the community. In this role, I lead the product management and manufacturing process improvement initiatives for the organization, creating value for the customers, stakeholders, and employees through innovative and efficient solutions. I have successfully built and managed world-class teams, set up and operated contact center operations, and delivered significant cost savings and revenue growth for the organizations I have worked with. I have also completed the Product Management Certification Program from upGrad.com, one of the leading online education platforms in India, and obtained the Accredited Fraud Trainer certification from HSBC UK, one of the largest banking and financial services institutions in the world. I am a highly flexible and adaptable professional who enjoys learning new skills and facing new challenges. My mission is to leverage my product and manufacturing expertise, fraud training, and customer experience skills to make a positive impact on the society and the environment.

Experience

Horizon pathways llc

Managing Director

Jul 2021Present · 4 yrs 8 mos · Dubai, United Arab Emirates · Hybrid

Product ManagementManufacturing Process ImprovementTeam ManagementOperations Management

Fenix

Senior Manager Customer Care

Mar 2021Jul 2021 · 4 mos · Dubai, United Arab Emirates

Swiggy

2 roles

Senior Manager OMT

Mar 2020Mar 2021 · 1 yr

Senior Manager Customer Support

Jan 2019Mar 2020 · 1 yr 2 mos

Rentomojo

2 roles

AVP Customer Service

Aug 2017Jan 2019 · 1 yr 5 mos

Senior Manager Customer Service

Jun 2016Aug 2017 · 1 yr 2 mos

Urban ladder

Manager of Customer Experience

Jul 2015Jun 2016 · 11 mos · Bengaluru Area, India

Lazada group

Regional Head of Customer Experience

Sep 2014Jul 2015 · 10 mos · Kuala Lumpur, Malaysia

Myntra

2 roles

Associate Manager Customer Service

Promoted

Apr 2013Sep 2014 · 1 yr 5 mos

Customer Service Team Leader

Dec 2011Apr 2013 · 1 yr 4 mos

Hsbc global banking and markets

Assistant Manager Operations

Jan 2007Dec 2011 · 4 yrs 11 mos · Vishakhapatnam Area, India

Education

upGrad.com

Product Management Certification Program — Product management

Jun 2020Dec 2020

Madurai Kamaraj University

Bachelor of Commerce (B.Com.) — E-Commerce/Electronic Commerce

Jan 2011Jan 2014

Sathyabama University

Bachelor’s Degree — Mechanical and Production Engineering

Jan 2003Jan 2007

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