Jan 2022 – May 2024 · 2 yrs 4 mos · India

• Currently managing a digital transformation program for Europe based ecommerce giant for content and marketing adobe stacks. Responsible for delivery of overall program, including development and maintenance with strict service level agreements & KPIs. Handling a direct team of 70+ for content & marketing, along with overarching topics of Delivery improvements, Release Management with Client and Onshore teams for a team size of 200+
• Managing program in a multivendor environment with third-party contractors/vendors/technology partners, with effective relationships across multiple business and technology partners, program and project managers for smooth Delivery.

Nov 2018 – Jan 2022 · 3 yrs 2 mos · Delhi, India

• Pooja was the Account Manager & Delivery Lead for application development project for large cosmetic client, heading team of 90 people for various lines of products for multiple brands. Pooja managed end to end program, from inception to successful implementation with project management best practices and appropriate delivery of outcomes, providing accurate reporting on program status throughout its lifecycle, to multiple stakeholders, encompassing deliverables, scheduling and Resource Planning.
• There were many digital transformations involved for 10 brands, including open- source solution - multi-lingual, scalable learning platform that can be rolled out across geographies and brands.
• Effectively increased and managed team size from 35 to 90+, managing 9 parallel teams, consisting 6 Scrum Masters, Technical Architects, Business Analysts, QAs and Developers
• Provided accurate reporting on program status throughout its lifecycle, to multiple stakeholders, encompassing Budget Estimation, Scheduling, and Resource Planning.
• Developed comprehensive monitoring of risks, issues, dependencies and contingency plans, to remove roadblocks, resulting in project delivery on time .
• Worked with cross functional teams with <2 % attrition rate
• Managed programs/projects in a multivendor environment with third-party contractors/vendors
• Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics to provide for senior management reporting.
• Prepared budgets and managed financials for programs and projects, including SOWs, Cost management, Invoicing, Payment realization

May 2018 – Oct 2018 · 5 mos · Noida, Uttar Pradesh, India

• Work closely with Airline clients for requirement elicitation and business needs get them delivered by Engineering team.

Apr 2016 – Mar 2018 · 1 yr 11 mos · Noida Area, India

• Prepare Product roadmap and finalize on MVP
• Conceptualize the ideas into feature flow through wireframes
• Manage the product from concept, to design, prioritization, testing and finally launch in App/Play Store
• Develop App/Play store metadata and managed the app releases
• Launch user surveys and collect user feedback
• Regular planning and prioritization for enhancements in product
• Research on product tools
• Release planning and management and driving things to closure

Aug 2011 – Mar 2016 · 4 yrs 7 mos · Noida

• Requirement Elicitation by interacting with onsite Client/PO
• Interpret business needs, abstract up from low-level information to a general understanding and translate them into system requirements
• Creating low and high fidelity wireframes (Balasamiq tool and Given-When-Then technique) that represent what the Stakeholder has envisioned.
• Working closely with Product owner for new requirements and then analyze information, identify gaps and propose for an acceptable solution to the business problem
• Breaking down business requirements into sizable user stories. Establish and write Acceptance criteria for the stories
• Backlog Refining and grooming
• Constantly working with development and testing teams during implementation and drive problem resolution
• Participate in client/external interactions on Project situations, identifying impacts to project deadlines
• Well versed with Agile Process and ALM Tools (Rally, Sprint.ly, Atlassian)
• Provide ongoing support for incidents or problems arising from high profile clients.
• Prepare and Present TOI(Transfer of Information) sessions to all stakeholders
• Work on new proposals and prepare RFP response

Oct 2006 – Jul 2011 · 4 yrs 9 mos · Noida

• GENBAND, a market-leading developer of next-generation IP infrastructure solutions, provides the S3 Session Border Controller (SBC) with MSX™ (Multi-Protocol Session Exchange) to enable service providers to transition their core networks from TDM to IP. It is a leading session management solution for service providers offering IP-based real-time services such as voice, video and multimedia. My responisibilities included:
• Requirements analysis and creating FSD for release
• Sprint planning, identifying user stories and define scope of each iteration.
• Design & development of features/user stories owned by me. Debugging issues raised by team and escalating wherever appropriate.
• Feature enhancement and Bug fixing
• Product Stability: Enhancing product’s stability through static code analyzers like COVERITY and code inspection procedures.
• Updated Build & Release environment for releases and manage the environment and build releases aspects of the project.

Sep 2005 – Aug 2006 · 11 mos · Gurgaon

Feb 2003 – Sep 2005 · 2 yrs 7 mos