Apr 2024 – Aug 2025 · 1 yr 4 mos · Gurugram, Haryana, India

Jan 2023 – Jun 2024 · 1 yr 5 mos · Gurugram, Haryana, India

Apr 2022 – Jan 2023 · 9 mos · Gurugram, Haryana, India

• Part of the 'consumer shopping experience' organization. Leading various product and marketing initiatives.

Jun 2021 – Mar 2022 · 9 mos · Gurugram, Haryana, India

• Heading products for the online ordering business

Jan 2021 – Jun 2021 · 5 mos

• Heading all product experiences for US/UAE/GCC business. Responsible for delivering traffic, conversion and orders for both flights & hotels. Leading growth & mobile apps for India business

Mar 2020 – Dec 2020 · 9 mos

• Launched the new Super app Home page, worked on improving M-web experience, App login flows, flights & hotels landing pages, thank you pages to deliver overall 1.5X growth.
• Driving App Installs via referrals and campaigns. Driving logins via innovative solutions (social login, m-connect, google hint); working on cross sell initiatives and enabling customers to book a full trip.
• Worked on revamping the offers experience, driving new user conversions and improving discovery for My-Biz (corporate travel business). Revamped Black/Double-Black loyalty products

Apr 2018 – Mar 2020 · 1 yr 11 mos

• Built the next generation of Conversations Platform for MakeMyTrip (Chat Bot called Myra, Human Chat, Voice Bot) on Android, iOS, PWA, Desktop - BOT able to answer 70% of customer queries with high CSAT (at par with humans).
• Built "My Desk" - The next generation of contact centre solution for MakeMyTrip's service and sales agents (built completely in-house). Consists of all kinds of CRM, ERP, BPM and the Telephony CTI capabilities in a simple and contextual UI backed by an AI powered platform. 2X Agent productivity and 1.5X CSAT.

Oct 2016 – Mar 2018 · 1 yr 5 mos

• Built all post-sales self-service products for MakeMyTrip - "My Trips" (enabling customers to cancel/modify/manage their bookings) on MakeMyTrip App, Mobile-site for all lines of business (flights, hotels, bus, car, holidays). Resulted in 20% contact reduction.
• Built innovative customer experience products (Smart IVR, AES CTI connectors) and WhatsApp messaging (tickets/refund updates)

May 2015 – Oct 2016 · 1 yr 5 mos · Noida Area, India

• Global Lead Product Manager for Adobe Illustrator (World's #1 product for Graphics/UI/UX design and Adobe's 2nd biggest product globally after Photoshop) - leading a team of PMs, BAs to deliver multiple releases, several new features and 50%+ MAU growth.
• Developed and executed the roadmap on desktop, mobile and built a platform for personalization and in-app persuasion/learning (desktop & mobile) for all creative cloud products (project butler)
• MAX Master - Adjudged Top speaker by participants at Adobe MAX (world's #1 creativity conference held in LA, USA)

Aug 2014 – Apr 2015 · 8 mos

• Relocated to Switzerland as part of Top Talent Program to work on IMEA Region's Analytics & Insights for Top Management
• Strategy Adviser to P&G's Global General Trade Channel Lead Team: developing and driving strategic projects to grow sales, share and profit in the channel using data based insights for BRIC countries.
• Global Product Manager, Analytics4Me: Enabled 500+ mid and senior level sales and brand managers in Europe and IMEA region to grow market share and profit by using advanced self serve analytics solutions/tools, web & mobile apps for share, pricing, promotion, consumer, customer, product & GTM insights.

Oct 2013 – Aug 2014 · 10 mos

• Regional SME and Product Manager for Modern Retail Business Solutions in Asia - Awarded for building Analytics Products, Mobile based Sales force automation systems for in-store selling and merchandising used by 10,000+ sellers/merchandizers across Asian Markets (India, ASEAN, China) as well as central account management teams.

May 2011 – Oct 2013 · 2 yrs 5 mos

• Worked as the CIO/CTO for P&G India's modern retail & e-commerce business in India: built and managed products and solutions to support all business processes (analytics, sales force automation, GTM, assortment, shelving, merchandizing, promotion, and supply chain planning & execution).
• Also led monthly/quarterly business reviews to help define channel & business strategy

Apr 2010 – Jun 2010 · 2 mos · Mumbai Area, India

• Awarded a Pre-Placement Offer: Developed a business scenario simulation product for P&G India's sales & operations business unit to plan product distribution and assortment across store types

Nov 2006 – Apr 2009 · 2 yrs 5 mos · Hyderabad Area, India

• Software Engineer, "Unicenter Suite of Products" - proficient in product development (JAVA, C, C++, databases) on Windows/Linux/Unix