Jun 2015 – Jun 2017 · 2 yrs · Bengaluru Area, India

• o Product Owner for Ray, which accounts for 40% of Practo’s revenue
• o Own Customer acquisition strategy for Ray
• Defined the long-term product strategy, market positioning and targeting for Ray
• Evaluated and identified new customer acquisition / monetisation opportunities for Ray. Launched 3 new products /offerings to penetrate new segments and added ~1.5 Cr / year to revenues
• Increased Ray customer base by 50% in 1 year
• Led the launch of Ray in International markets including Singapore, Philippines, Indonesia and Brazil, adding about 50L / month to revenue
• Worked with Sales on Sales training, positioning and pitch to improve sales efficiency
• o Own Customer activation and adoption for Ray
• Re-designed, built and launched Ray from scratch to drive adoption by seamlessly fitting into user workflows
• Increased feature trial rate on EMR by 60%
• Improved Week 6 feature retention on EMR from 10% to 50%
• Improved in-product activation by 25% with guided product tours and videos
• Reduced overall support tickets by 25% using self-serve
• Reduced customer churn by 40%

Aug 2014 – Jun 2015 · 10 mos

• Built, launched and operationalised android based handheld based devices in all Fulfillment centers (FC) with a CAPEX of Rs. 30Cr
• Improved operational productivity by 50% - 100% for various FC processes
• Eliminated wrong product picks during the customer order fulfillment
• Enabled operational support for verticals such as Large appliances
• Managed FC metrics such as breach %, mis-shipments, P2D time
• Reduced mis-shipments by 90% in categories that are most prone to mis-shipments with a systemic solution for segregation of orders
• Reduced average P2D time by 47% and reduced 95th percentile P2D time by 63%
• Defined the framework for next generation of WMS to enable Flipkart to scale to 10x of current volumes
• Rated “Exceeds Expectations” in all review cycles

May 2013 – Aug 2014 · 1 yr 3 mos

• Built and co-launched the Mobile App for Flipkart on Android, iOS and Windows Platforms
• Owned the Mobile site and co-owned the mobile app of Flipkart
• Raised order conversion on mobile by 40% with significant improvements in performance, navigation, search, browse and checkout experience across apps and m-site (non-JS and JS enabled)
• Partnered with Marketing to grow the app install base by 10x between May 2013 to in July 2014
• Grew the share of Mobile channel to Flipkart revenue from 6% to 35% and visit contribution from 12% to 60%
• Enabled new channels of user acquisition through pre-burned apps, deep-linking, incentivised virality
• Rated “Exceeds Expectations” in all the review cycles

Jan 2008 – Mar 2012 · 4 yrs 2 mos · Bangalore

• 1. Built a multi-year, strategic Listed Derivative Clearing platform budgeted at $200mn in collaboration with Strategic Initiatives Group to provide Goldman Sachs competitive advantage in Listed Derivative markets
• a. Defined product requirements & specifications by working across multiple technical and functional teams
• b. Conceptualized product features to be implemented in major releases, pitched for and secured budgets by working with Technology, Operations and Finance divisions
• c. Supervised projects from concept to delivery and managed risk and expectations with senior management
• 2. Owned trade processing applications that handled 80% of all institutional client transactions
• a. Analyzed user requirements and product usage, collaborated with Operations and Finance divisions globally to build consensus on product roadmap and budget allocations
• b. Proposed and implemented performance improvements and introduced 400% improvement in capacity

Dec 2006 – Jan 2008 · 1 yr 1 mo · Bangalore

• 1. Designed and developed APIs enabling various OEM partners to use Informatica as backend
• a. Managed all technical interactions between Hyperion (now acquired by Oracle) and Informatica within 4 months of joining the team
• 2. Implemented JDBC and Seibel UCM adapters for Informatica PowerCenter 8.0
• a. Mentored new campus hires and trained them on SDLC processes

Jan 2005 – Jan 2006 · 1 yr

• Development and support of various systems used for straight through trade processing.
• Support of book-keeping applications for Interest management, Fails management and payments.