Jan 2023 – Jun 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · Remote

• Led the Growth Product charter at Pocket FM - PLG (Product led Growth) - User Acquisitions and Reactivations, CLM (Customer Lifecycle Management)

Jun 2020 – Dec 2022 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• Headed all the product verticals and horizontals at Pocket52 Poker Brand
• Led a team of product managers, product analysts and product designers
• Had launched 2 new games (Rummy and Callbreak)

Aug 2018 – May 2020 · 1 yr 9 mos · Bengaluru Area, India · On-site

• Led Growth in the organization – Growth Product and Growth Marketing at GlowRoad (now acquired by Amazon)
• Owned the entire CLM – Acquisition, Activation, Engagement/Retention and Reactivation and brought a 10x increase in overall GMV with key focus on LTV/CAC ratio to drive the entire CLM
• Acquisition – Increased acquisitions via introduction of acquisition channels in digital marketing, acquisition hacks in the product (Referral program, Contacts sync, Group Buy, Price Drop features) at an optimized CAC
• Activation – Conducted A/B experiments and increased install to sign up by 15%
• Increased sign up to 1st order by 70% via journey notifications in Clevertap and revamping home screen for a new user
• Engagement/Retention – Increased conversions of new users by driving engagement via Gamification
• Improved M1 Retention by 2x through improvements in home page feed, product listing and product details pages
• Increased ARPU by 30% through upselling and cross selling features in Cart page
• Introduced Loyalty program in the app followed by subscription feature to drive retention

May 2017 – Jul 2018 · 1 yr 2 mos · Bengaluru Area, India

• Built workflows around PLM (Partner Lifecycle Management) programs with an aim to improve partner productivity and performance during his lifecycle in the platform
• Introduced push notifications in iOS partner app and redesigned the in-app notifications in android app.
• Introduced contextual notifications and feedback mechanism in the Ola Partner Training App for better engagement, made hygiene fixes to the conversion funnel to improve the conversion rates
• Explored the impact of possible motivators in the platform with an aim to improve partner retention

Apr 2015 – May 2017 · 2 yrs 1 mo · Gurgaon, India

• Worked on smartapp (www.getsmartapp.com). Android app has over 3 million downloads and app rating of 4.4/5 in Play Store.
• As a Lead Product Manager, has worked closely with the UI & UX designers, Android and backend developers to implement features and continuously improve the product flow and ensure delivery of features on time and on the other side, working with the Business Head to lay out the product roadmap in line with the overall product vision and strategy.
• Has complete ownership of the entire Recharge and Payment modules of smartapp ranging from features ideation, product flow design, user navigation and integration of 3rd party SDKs. Responsible for continuously improving the entire recharge and payment experience by removing bottlenecks from the conversion funnel and responsible for key business metrics related to revenue and conversions.
• Ownership of the entire customer acquisition and retention strategy ranging from bringing a successful referral program (over 500k signups through referrals) and laying out a polished customer communication strategy (push, in app, email and SMS notifications). Responsible for key product metrics related to acquisition and retention.
• Manages the marketing campaigns of smartapp to drive acquisition, conversions and retention; monitor product analytics through Google Analytics and Apsalar to understand user behaviour and segments.
• Has worked closely with product designers to test new designs and user navigation by conducting usability tests and A/B tests.

May 2014 – Mar 2015 · 10 mos · Noida Area, India

• Worked in the Mobility Solutions team on a new app for banking operations in Android platform; involved in developing business and functional requirements, wireframing, prototyping and product flow of the app.
• Conducting market research on mobile banking trends and new technologies, gathering market requirements and adding potential features to the product roadmap of existing mobility solutions
• Developed Go-To-Market Strategy for our existing products in the lending market and coming up with recommendations for Marketing, Alliance and Sales teams.
• Collaboration with internal stakeholders – Services, Internal Support, Sales and Marketing teams and coordinating with them for various cross-functional requirements.

Apr 2013 – May 2013 · 1 mo · Hyderabad Area, India

• Worked in Microsoft Bing division and was involved in market research, wireframing and prototyping, developing business and functional requirements, working with UX designers and developers for a new app "Birthday Party Planner" in Windows Phone 8 platform

Aug 2011 – May 2012 · 9 mos · Bengaluru Area, India

• Worked in the generation of error analysis reports in deployment of products in Lifecycle Management (LCM) platform; identified errors in workflow; reduced errors per deployment from 0.98 to 0.125.
• Built a generic deployer for running scripts in an enhancement project of internal tool Disaster Recovery Plan (DRP); incorporated this feature in the tool’s internal portal; reduced deployment time by 5 secs.
• Underwent trainings in Oracle Business Intelligence Tools and received certification during Oct. 2011.

May 2007 – Jun 2007 · 1 mo · Hyderabad Area, India

• Applied various research techniques to discover key influencers within an universal bank in a project on Social Network Mining; suggested a method which increased the result accuracy by 14%.
• Received Pre-Placement Offer (PPO) from the company after the successful completion of my project