Nov 2021 – Jul 2022 · 8 mos · Hyderabad, Telangana, India · Hybrid

• Analyzed and improved performance across zone using metrics and performance reports.
• Developed reports of zone performance and presented data to upper management.
• Considered and approved policies to support company initiatives and overall performance.
• Oversaw distribution and logistics, reducing inefficiencies and streamlining processes of company.
• Reduced wastage from 80% to 25% through inventory control and increased route productivity.
• Improved NPS to 60+ points from 30 points.
• Supported central managers, adjusting sales goals and processes for each store based on zone metrics and company objectives.

Jan 2019 – Nov 2021 · 2 yrs 10 mos · Greater Hyderabad Area · On-site

• Developed processes to save on costs and prevent losses.
• Enhanced HUBs performance by implementing proven management processes to increase revenue.
• Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
• Suggested corrective services to handle customer complaints.
• Set, enforced and optimized internal policies to maintain responsiveness to demands. Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Supervised 25 direct reporting employees on Day & Night shift, overseeing efficiency of inward, GRN, Outward, GDN, Logistics, Replenishment, Inventory, Etc.
• Reduced operational risks while organizing data to forecast performance trends.

Apr 2018 – Dec 2018 · 8 mos · Greater Hyderabad Area · On-site

• Set, enforced and optimized internal policies to maintain responsiveness to demands. Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Managed purchasing, sales, marketing and customer account operations efficiently. Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Built loyal account base and long-term business relationships with B2B accounts.

May 2015 – Mar 2018 · 2 yrs 10 mos · Hyderabad, Telangana, India · On-site

• Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
• Partnered with vendors and suppliers to effectively manage and budget. Investigated and resolved departmental non-conformances.
• Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
• Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.