Padmaja Rajole

Associate Consultant

Pune, Maharashtra, India6 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Led a team of 10 in North America distribution.
Expert in order management and escalation resolution.
Conducted process training for team members.

Stackforce AI infers this person is a Customer Service and Order Management Specialist in B2B environments.

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Skills

Core Skills

Order ManagementTeam Management

Other Skills

Escalation ResolutionCustomer Relationship Management (CRM)Stakeholder ManagementCustomer Service RepresentativesOrder EntrySupply Chain Management

About

Worked as SME and lead a team of 10 people of Distribution team for North America region. Experienced in People management, Process management, Work management and Escalation handling. Conducts process training of people. Takes Meeting with stakeholders. Complete order management experience. Working on past due and expedite request.

Experience

6 yrs 4 mos

Total Experience

1 yr

Average Tenure

2 yrs

Current Experience

Data axle

Senior Associate

May 2024 – Present · 2 yrs · Pune, Maharashtra, India · Hybrid

Danfoss power solutions

Customer Service Representative ( Subject Matter Expert )

Aug 2021 – Jan 2024 · 2 yrs 5 mos

○ Responsibilities -
Leading a team of 10 people as a SME for Distributors for North America region.
People management, work management, Escalation handling, Handling process queries.
Conducts process related trainings.
Take meetings with stakeholders whenever required.
Receive, review and complete Purchase Orders (PO) and PO modifications.
Working on Past dues and expedite orders to help customer with their orders.
Help customer with their orders, quotes, RMA's.
working on various Team reports.

Order ManagementTeam ManagementEscalation ResolutionCustomer Relationship Management (CRM)Stakeholder Management

Eaton

Customer Service Representative

Feb 2021 – Aug 2021 · 6 mos

Receive, review and complete Purchase Orders (PO) and PO modifications.
Working on Past dues and expedite orders to help customer with their orders.
Help customer with their orders, quotes, RMA's.
working on various Team reports.

Order ManagementCustomer Service RepresentativesOrder EntrySupply Chain Management

Amazon

Process Associate

Jun 2020 – Dec 2020 · 6 mos

Worked in B2B industry closely and handled the company customer purchases. Give customer proper and accurate information about their purchases and help them with their orders.

Igt solutions

Process Associate

Dec 2019 – May 2020 · 5 mos

Give Customer proper and accurate information about their flight details. Also help the customers with the modifications they want to make in the scheduled flights.