Dec 2023 – Present · 2 yrs 3 mos · Pune, Maharashtra, India · On-site

• Designed and delivered AI-driven SaaS and CRM experiences that simplify complex workflows and make users’ day-to-day tasks easier, faster, and more intuitive.
• Led 0→1 design of an AI product that turned raw behavioral data into clear, actionable insights — helping counselors focus on people, not processes.
• Applied user research, usability testing, and heuristic evaluation to uncover real pain points and translate them into seamless task flows and data-informed design decisions.
• Crafted UX for key CRM features — from post-application journeys to bulk IVR and mobile CRM — ensuring frictionless navigation and continuity across devices.
• Built and maintained a scalable design system that enabled adaptive, consistent, and accessible interfaces across the entire product ecosystem.
• Collaborated cross-functionally with PMs, engineers, and ML teams to align design logic with technical feasibility, ensuring user needs stayed at the heart of every product iteration.
• Impact: Reduced cognitive load, improved workflow efficiency, and created experiences that let users do their best work without fighting the interface.