Sachin Aggarwal

CEO

New Delhi, Delhi, India20 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of expertise in operations leadership.
Proven track record in managing US Healthcare processes.
Skilled in driving process improvements and client satisfaction.

Stackforce AI infers this person is a seasoned Operations Leader in the Healthcare BPO sector.

Contact

Skills

Core Skills

Operations ManagementUs HealthcareService DeliveryTeam Management

Other Skills

Attrition managementBPOBusiness operationsClaims adjudicationClaims managementClaims project managementClient interactionClient managementClient relationship managementContractingDashboardingDelivery excellenceDelivery leadershipEDI SupportImplementation

About

I am a seasoned Operations Leader with over 20 years of expertise in business operations and process management within the BPO and ITeS sectors. I excel in leading large teams, driving process implementation, managing client relationships, and improving operational efficiency. My proficiency extends to US Healthcare processes, where I've successfully managed multiple transitions, executions, and innovations to enhance service quality and client satisfaction.

Experience

Exl

5 roles

Assistant Vice President

Promoted

Feb 2024 – Present · 2 yrs 1 mo

Delivery leader into Presales, Contracting, Pricing & Implementation for major US Healthcare clients
Working on RFPs and coordinating with the concerned team for the right approach with desired results
Leading multiple healthcare clients with the team span of 130+ staff members
Excellence functions for multiple mid-high complexity US Healthcare Processes
Accountable of multiple departments into IT & NON-IT projects including Claims, Voice, Reporting, EDI Support, Dashboarding & Custom
Development
Project manage ramp up and transition hiring across all locations in India for the projects with the talent acquisition, transition, and training
teams
Responsible of Operations Management and Client Delivery for multiple US Healthcare Clients
Handled multiple migrations, both onsite and remote, for US based Healthcare companies in Claims Management and Reporting
Leading entire business operations including Delivery Excellence, Innovation, Risk Management, Attrition Management, Productivity & Process
Improvement, and service standards for the unit
Responsible timely project invoicing, forecasting, budgeting, and financial planning Developing strategy for continuous improvement in quality;
strengthening quality & productivity management processes to improve quality targets

Delivery leadershipPresalesContractingPricingImplementationClient management+3

Senior Manager

Promoted

Jan 2022 – Jan 2024 · 2 yrs

Leading entire business operations including Delivery Excellence, Innovation, Risk Management, Attrition Management, Productivity & Process
Improvement, and service standards for the unit
Responsible for timely project invoicing, forecasting, budgeting, and financial planning
Mapping business requirements and overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction levels
Resource Engineering across regions. Interface with Recruitment & HR
Monitor and manage ESAT, Compensation & Benefits parity across clients
Implementing management of change through audit, inspection, analysis, improvement strategies, training, coaching & mentoring, and
manpower management
Working closely with delivery functions in ensuring successful execution of projects, allowing complete tracking of the engagement against
business parameters set
Developing strategy for continuous improvement in quality; strengthening quality & productivity management processes to improve quality
targets

Business operationsDelivery excellenceInnovationRisk managementAttrition managementProductivity improvement+2

Manager

Jan 2020 – Dec 2021 · 1 yr 11 mos

Managing offshore Multiple US Healthcare projects including Claims, Reporting, Dashboarding & Custom Development
Notching-up the operational procedure, systems and principles in the areas of information flow and management, business processes, and
enhanced management reporting
Managing the Claims & Reporting team at Client site working with the offshore team and identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level
Ensuring training reengineering for reducing the learning curve and improving productivity of new hires
Tracking of the projects in the engagement against business parameters set

Project managementClaims managementReportingDashboardingUS HealthcareOperations Management

Lead Assistant Manager

Promoted

Jul 2017 – Dec 2019 · 2 yrs 5 mos

Managing US Healthcare Claims project including adjudication, adjustment, overpayment identification & validation
Managing for day to day for the work allocation, client interaction, team coaching & problem solving
Maintaining client and internal dashboard for the senior management to show the projects performance
Working with the HR for the recruitment of the candidates based on the current project requirement
Manage the training to the new programmers on the Healthcare domain

Claims project managementClient interactionTeam coachingUS HealthcareOperations Management

Assistant Manager

May 2013 – Jun 2017 · 4 yrs 1 mo

Leading the team of 20 efficient staff member in the US Healthcare
Working as a SPOC with the client for the team for daily task and delivery
Preparing daily production & performance report of the team and reporting the same to the client and management
Working on the customer satisfaction and defined SLA parameter
Monitoring performance of the team member and maintaining data for their performance based on the Client rating
Responsible for the performance evaluation of the team member for monthly incentives, annual appraisal & bonus

Team leadershipClient managementPerformance reportingUS HealthcareTeam Management

Ibm global service india private limited.,

Lead Operations - Subject Matter Expert (US Healthcare)

Jul 2005 – May 2013 · 7 yrs 10 mos · Gurgaon, India

Handling client relationship for Single LOB which has Claims adjudication, Claims Entry, Emails and Correspondence with 20 associates.
Ensure HIPAA compliance and adherence to aforementioned regulations.
Analysis and Reporting of Productivity and Quality Data.
Initiate coaching and provide feedback on regular basis.
Draft Job roles for claim benefit specialist in terms of objective, Impact and key responsibilities
Handle regular touch point calls for weekly, monthly and yearly performance review.
Constant up gradation/improvement to workflow, according to client specifications.
Provide operational floor management by service levels, making appropriate decisions, responsible for daily monitoring of quality and production of outbound status group and manual processes
Monitor the mentoring and assistance of new hires.
Managing Risk of Incorrect Claim Payments through Random Check.
Disseminating Information pertaining to US healthcare.